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1358
June 5th, 2016 17:00
Help
I just bought a used Alienware 14. I am a big fan of the Sims games so I purchased Sims 4 and it won't work. It keeps saying something about a game card. I am not a computer savvy person when it comes from. I want to upgrade it but I have no idea where to start and I also want to upgrade my storage to 1TB. Is any of this possible?
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Eimy_B
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4.4K Posts
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June 6th, 2016 12:00
Hi,
Can you tell me the exact error message?
In the mean time please check the following things:
Solutions you can try
ChocolatePeach
2 Posts
0
June 6th, 2016 19:00
it says
Can't run the The Sims 4 with the video card in this system. Please check that the video card meets the minumum specifications and that the latest video drivers are installed.
[0e6d1221:1df4e8dc;80010000;00000000]
I need to know what is a good game card for my upgrade.
Eimy_B
6 Operator
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4.4K Posts
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June 10th, 2016 10:00
The issue you're having can be related to the Optimus technology.
Open device manager and check if the two video cards are showing (INTEL/NVIDIA) under display devices, if they are please add the Sims 4 game to the white list.
Click here and follow the video instructions on how to add the game to the white.