Hi,

Can you tell me the exact error message?

In the mean time please check the following things:

• Issue with Origin in Game
• Your graphics drivers are outdated

Solutions you can try

• Try deactivating Origin In Game:http://sims4.crinrict.com/en/2014/09/deactivate-origin-in-game/
• Make sure your drivers are updated, click here to get to Dell website and enter the service tag so you can look for the drivers.

it says

Can't run the The Sims 4 with the video card in this system. Please check that the video card meets the minumum specifications and that the latest video drivers are installed.

[0e6d1221:1df4e8dc;80010000;00000000]

I need to know what is a good game card for my upgrade.

The issue you're having can be related to the Optimus technology.

Open device manager and check if the two video cards are showing (INTEL/NVIDIA) under display devices, if they are please add the Sims 4 game to the white list.

Click here and follow the video instructions on how to add the game to the white.