Keyboard Lights not Properly Working

Greetings Gemz,

     This is mostly likely a problem with the LED cable on the bottom of the keyboard.  You will need to remove the keyboard and reseat the cable. 

Steps to Remove the keyboard:

1.  Remove the screws that secure the bottom cover

2.  Disconnect the cable for the battery

3.  Remove the two black screws underneath the battery.

4.  Gently pry the the bezel (plastic area above the keyboard with the power button) starting from the right side and working your way to the left.  I would recommend prying by inserting a flat head screw driver in between the gap of the keyboard and the bezel.  Prying from any other area will leave visible marks.  Only pry the right side to get started!  You can gently lift the bezel the rest of the way.

5.  Remove the two screws at the top of the keyboard

6.  Slide the keyboard in the direction of the screen (taking care that there are metal tabs at the bottom of the keyboard). 

7.  Gently lay the keyboad upside down on the plamrest.  This will allow you to see two cables connected to the keyboard

8.  Reseat the smaller of the two cables by carefully releasing the plastic connector.  (Do no pull the cable directly out!) (Release the plastic connector by lifting it open - similar to a minature door)

Reverse the steps to re-assemble (taking care that the metal tabs at the bottom of the keyboard are seated properly under the palmrest)

As always, this should be performed with the aid of Dell support!

Thanks,

Gabe

I have the same issue, did your problem ever get resolved, If so what was the fix? Thank you!