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Killer Network Wireless Adapter 1535 problems
Hello!
I have Alienware 15 R2 with Killer Network Wireless Adapter 1535 on board, Windows 10. And link quality is awful! Freezes, disconnects, huge ping to 3 meters far router (1100 ms) and other...
I saw several topics about the same problem, but I didn't find any solution.
I’ve updated to the latest version of Killer Siute from Killer web-site and from Dell web-site several times. Before I’ve deleted all Killer Software, all devices and drivers and then installed that suite….The same.
Then I repeated the same steps in safe mode (because just after deleting of Killer wireless adapter in device manager, Win 10 installs it automatically again), but Suite installation is finishing with error…Problem remains.
I tried to delete Killer Bandwidth Control from Wireless adapter properties – worse; I deleted and reinstalled Killer Bandwidth – problem remains. I disabled Killer network manager, putted the correct link speed – nothing…
Have I any chances to make this adapter workable or it’s better to change it on Intel?
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killernetworking
93 Posts
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Posted October 20th, 2016 14:00
Hello,
I am a part of the Customer Support team at Rivet Networks. I believe I was able to locate your support ticket, and it seems the last diagnostic we were sent showed a previous version of our software running on the system. If you could please send us an up to date diagnostic we would be glad to troubleshoot further.
- Rivet Support
As I said to your employee (but he didn't answer on my emails): after installation of some drivers that he advised to download from your site I don't have any Killer software on my system, because the plan was to install only drivers from INF package without any Killer Network Manager, bandwidth filter etc. I gave him the question: How could I make the diagnostic by Killer Diagnostic (like I did before), if I can't install it using Killer Suite from your site? In that case drivers will update on those that inside the Suite and you will receive the same diagnostic report as before. But you employee didn't respond...
OMG, it's has been a year and Killer still have not fix this. I had to order the intel 8260 and threw away the terrible Killer 1535 November 2015. I remember contacting Killer last year and they blamed windows 10 for all of their problems.
My laptop, 17 R3 still have the Killer Ethernet E2400, which thankfully does not cause disconnections.
What I find amazing about Kiler E2400 the lastest driver is 9.0.0.37 on January 26, 2016.
The intel 8260 wifi card is last updated on August 21, 2016.
How Killer still in business is beyond comprehension.
Not sure why the new Alienware laptops only carry the rubbish Killer stuffs.
killernetworking
93 Posts
4059
0
Posted October 21st, 2016 11:00
Can you please send in a ticket with the title "Attn: Josh" through our support website so I can follow up on this. I want to make sure I'm looking at the right ticket so I can avoid asking for steps we've already tried.
OMG, it's has been a year and Killer still have not fix this. I had to order the intel 8260 and threw away the terrible Killer 1535 November 2015. I remember contacting Killer last year and they blamed windows 10 for all of their problems.
To be fair, others have had a different experience (or there would be a lot more posts about this issue) so while there may be a problem, and Killer/Rivet shouldn't get off scott free, this is probably a complex issue.
My own 17r3 was unusable OOB October 2015, one of the big issues was the Killer 1535 wifi; updating with the then current driver from RIvet fixed it and I've learned over the past year to not update drivers on the 17r3 unless something is actually broken.
In the environment that I use my 17r3 in, (ie, combination of routers and APs, other devices) I have no problems with wifi, it seems rock solid - a couple of weeks ago I transferred about 2TB wirelessly in one transfer with no problems.
However, the OP's issues seem to be harder to resolve than in my case.
So, obviously, YMMV; and I wouldn't bash Killer too hard - and at least they are here trying to help - give them credit. Never saw that from Intel and Nvidia with the early graphics driver issues, and Dell never been forthcoming about the BIOS debacle.
I have the same problem. I purchased my 17 R3 back in August. I'm obviously a stickler about keeping things up to date, so I updated to the Sept. 28 update of the killer network suite. Hardline was fine. Nothing wrong. It was when I went wireless. After about 5 minutes, the wireless connection would just drop entirely. I would always have to be hardlined but when I got the laptop, it worked just fine. Gamed on it for hours and never a drop. I beta tested Killer's sniper software they had and it was the most amazing driver and suite setup I've ever experienced. Anyways, I did look up on their site that it's best to use the drivers that are on the support site because they have been tested and deemed compatible, so i rolled back to that for the time being. My question would be why isn't the drivers compatible in the first place? If they're meant for better performance, why would they post them? I also ran the support assist on the dell software and it said there's something wrong with the network card with that update.

B4gy
1 Rookie
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16 Posts
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Posted October 18th, 2016 16:00
There is no any solution. I've just talked with Killer Support specialist. I have been installing and uninstalling that drivers 1000 times (with Suite, without suite, with/without bandwidth), but link remains the same bad.
So, the only way to change the adapter on Intel.