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74336
November 25th, 2015 09:00
Memory Error while running Support Assist
I ran a memory scan (support Assist) on my Alienware Aurora returned the following errors. Was wondering if anyone could shed some light on these? Thanks.
Modulo20 Test
Test Started - 11/24/2015 7:08:18 PM
Error Message: - 11/24/2015 7:08:22 PM
The pattern written (0000000000000000) did not match the pattern read (0000000040000000) at the physical address (000000025C48BA88). The pattern difference was: 0000000040000000.
Test Finished: - 11/24/2015 7:08:24 PM
Failed (Error code: WME27-7SQ)
Advanced Pattern Test
Test Started - 11/24/2015 7:08:24 PM
Error Message: - 11/24/2015 7:09:12 PM
The pattern written (2222222222222222) did not match the pattern read (2222222262222222) at the physical address (000000025C48BA88). The pattern difference was: 0000000040000000.
Test Finished: - 11/24/2015 7:09:15 PM
Failed (Error code: WME22-0O0)
jroc021
6 Posts
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November 25th, 2015 11:00
I did run a PSA diag yesterday. The XMATS32 test gave me a memory compare error but no error code. I may try and run another today and see what happens. Thank you for the response.
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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November 25th, 2015 11:00
Hi,
Try running an ePSA/Diagnostics test to check if any errors come up in the memory tests, click here to view a Dell article that explains how to run this test. Have you experienced any crashes, slow performance or blue screens?
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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November 27th, 2015 10:00
You're welcome. Let us know how it goes. Perhaps you can post a screen-shot of the memory error.
jroc021
6 Posts
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November 28th, 2015 09:00
Ran the PSA memory test today no errors. Not sure what is happening.
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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December 1st, 2015 07:00
Hi,
Thanks for confirming this. Just to confirm, have you experienced any crashes, blue screens or slow performance? Sometimes memory errors may show up during these tests and correct themselves.
jroc021
6 Posts
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December 1st, 2015 20:00
I was wondering how to capture a screenshot. Seems my keyboard doesn't function while running one of the tests. Asks me to type Y or N and I cannot do anything. Have to power off system and reboot.
jroc021
6 Posts
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December 1st, 2015 20:00
I have gotten a blue screen once or twice before but nothing at all in the last couple of months. I will keep a close eye on it. I appreciate your replies.
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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December 2nd, 2015 09:00
Hi,
Are you referring to the LCD test at the beginning of the Diagnostics test? Does it ask if colors bars were displayed?
Resurrectionist
119 Posts
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December 2nd, 2015 11:00
Take a snapshot of your screen with a camera.