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9426
April 10th, 2014 21:00
My R4 keeps crashing bug code 0x00000116
The bug code seems to have something to do with nvidia drivers failing or something. I've had this problem on and off for a while I've tried updating drivers, reinstalling the graphic card, and various other things. But they only seem to be temporary fixes. Just recently it's started restarting every time I start playing a game. Also a couple of time after restarting I had the screen just go black on me forcing me to restart again. Would just strait replacing the graphics card fix this? I'm almost at my wits end with it now
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Alienware-Naomi
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April 10th, 2014 23:00
Hi!
Please follow these troubleshooting steps:
Let me know the results!
shadowcld36
20 Posts
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April 11th, 2014 11:00
Alright so far so good the completed all the step on clean installing the drivers and the gaming test completed sucessfully so I'm gonna keep a close eye on it for next few days report back if anything comes up
Alienware-Naomi
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1.8K Posts
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April 11th, 2014 14:00
Alright! Keep me updated.
shadowcld36
20 Posts
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April 11th, 2014 18:00
Alright so I put my computer in sleep mode went to work and when I woke it up and ran another gaming test it crashed again just like before. Same thing
bug check code 0x00000116
parameters: 0xfffffa8014c3f4e0, 0xfffff8800869de2c, 0xffffffffc000009a, 0x0000000000000004
it says the cause is unknown.wondering what to do from here could it be a problem with my graphics card and just need to replace it or something else. I'm just lost at this point. Also after it crashed and came back up I ran the gaming test a second time and instead of just crashing it just froze during the wire frame test . Forcing me to manually power off the computer as it didn't recover or crash out right
Alienware-Naomi
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1.8K Posts
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April 11th, 2014 19:00
Yes, at this point the Video Card needs to be replaced. Send me a private message with your Service Tag and link to this thread so I can review your case further.