New alien ware m14 laptop

Hello Dsl158,

I would request you to try the following steps:

• Go to C:\Program Files\Alienware\CommanCenter.
• Look for "AlienwareAlienFXTester" and run it.
• If the lights work in there, it means that the issue is caused by software.
• If not, then it's most likely a hardware problem.

Let us know how it goes.

i think its hardware what do i do?

Hi dsl158,

Before we can jump into any conclusions, you should re install the command center, follow the steps in this article to do it properly:

How to Uninstall and Reinstall Alien Command Center 

Step 17 should go before step 16.

Please give that a try and post back.

i just tried it didnt help

There was an error while AlienFX Controller was communicating with the computer. This might have been caused due to a problem with the hardware or the software.Try these solutions to correct the issue, in the following order:

- Try to enable AlienFX Controller again. Right-click on the AlienFX icon in the Windows notification area and select 'Enable Alienware AlienFX'.

- Shut down your computer and power it back on.

If neither of these solutions works, please contact Alienware technical support.

This error may also be caused if Alienware AlienFX software is installed on a computer without the proper hardware support for Alienware AlienFX.

Please send me a Private message with your service tag and contact information, also include the link to this thread.

the video doesnt cover how to open the lights and its the older model

Thanks alot my command center is broken now

System.NullReferenceException: Object reference not set to an instance of an object.
   at AlienLabs.AlienFX.Editor.Controls.ActionColorPickerControl.processSelectedColorChanged(Color primaryColor, Color secondaryColor)
   at AlienLabs.AlienFX.Editor.Controls.ActionColorPickerControl.selectedColorChanged(Color primaryColor, Color secondaryColor)
   at AlienLabs.AlienFX.Tools.Controls.DynamicColorWheel.onSelectedColorChanged(Color primaryColor, Color secondaryColor)
   at AlienLabs.AlienFX.Tools.Controls.DynamicColorWheel.selectColotItem(PathRadioButton element, Boolean rotateIndicator)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.Controls.RadioButton.OnChecked(RoutedEventArgs e)
   at System.Windows.Controls.Primitives.ToggleButton.OnIsCheckedChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
   at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
   at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
   at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
   at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType)
   at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType, Boolean isInternal)
   at System.Windows.DependencyObject.SetCurrentValueInternal(DependencyProperty dp, Object value)
   at System.Windows.Controls.Primitives.ToggleButton.OnClick()
   at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
   at System.Windows.Input.InputManager.ProcessStagingArea()
   at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
   at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)