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75368
April 29th, 2015 17:00
New X51 Resource DVD is empty
I just received my new Area X51 yesterday and the Resource DVD (340-ANMJ) is blank, Isn't this supposed to contain drivers and software?
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Alienware - Rodrigo
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4.4K Posts
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April 30th, 2015 09:00
Yes, the Resource DVD is suppose to contain the main system drivers and applications. What happens when you enter the disk? Does the ODD (Optical Disk Drive) recognize it as the Dell Resource DVD? Have you tried other disks to make sure the ODD is working properly?
oraclenick1959
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April 30th, 2015 10:00
The disk is blank. All other disks I put in drive work correctly. When I put the resource disk in the drive it reads it correctly but contains no files
cow boy
1 Message
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April 30th, 2015 18:00
I have the same problem. My new PC arrived last week. It comes with blank resource dvd.
Alienware - Rodrigo
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4.4K Posts
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May 1st, 2015 15:00
We are sorry for that inconvenience. The drivers and applications that are on the resource DVD can be downloaded from the Dell site (they are actually more updated on the Dell site). Click here to view the link for the Dell drivers and downloads page.
Just enter your service tag and it will display the drivers compatible with your system. We should be able to send out another disk as well. For that request, please send me a PM with your service tag.
KnowKontrol
1 Message
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December 11th, 2015 15:00
Mine is blank also... and the response that it can be downloaded is not a good one. Say it is the only way for you to restore or something?
greggbhill
2 Posts
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April 28th, 2016 16:00
i just received my Area 51 yesterday - same empty disc -- you guys are still shipping out the known bad resource disks? not a big deal, but kinda silly.