OK, I just received a solution from the Alienware Support on twitter and it seemed to rectify the GPU, heat and battery issue. And note the problems started when I updated to the newest nVidia drivers through the Geforce Experience app.
Before I tried many solution which did not work (I'm listing these solutions if anyone else runs into a similar problem)
- Completely uninstalled the nVidia drivers with Display Driver Uninstalled for gurur3d and reinstalled the original drivers on the Alienware support site - Did not work
- Updated Intel drivers, updated nVidia drivers, updated all chipset drivers and reinstalled the newest bios - Did not work
So the solution that did work:
1) Unistall nVidia drivers (please note to first unistall the HD Audio driver, PhysX system, Gefore Experience and 3D Vision, leave the Graphics Driver for last)
2) Unistall Intel graphics drivers
3) Install newest bios (obtained from Alienware support) or reinstall bios if you allready have the newest bios (make sure nothing interrups or interferes with this step,make sure you have sufficient battery life if not connected to the mains)
4) Install Intel graphics drivers obtained from Alienware support
5) Install newest nVidia graphic drivers obtained from nVidia's website
Restart with each step, and that should solve the issue.
OK it seems the solution to the problem was only temporary.
Yesterday I was just watching some videos on YouTube when all of a sudden my laptop gave a BSOD with "Video TDR Failure", and after restart my 1070 again showed error code 43 in the device manager.
But now when I try to apply the solution provided it does not work at all. I even restored the factory image on the laptop, with no luck.
What I do not understand when I check the error log it shows that it was the nVidia drivers causing the BSOD, however, the GPU was not even active as I was not doing anything intensive. Another thing that I noticed that's different when I try to apply your solution it seems as if Windows is installing drivers before I can even finish installing the drivers.
How I know this is that before I even start to install the Intel drivers my screen flashes, my screen dpi scaling goes to 100%, so everything is very tiny, and windows prompts me that graphic drivers have been updated and I need to restart. When I go into program files it shows the nVidia drivers.
The Intel drivers also sometimes gets installed before I even try and install myself. And yes, I went to Control Panel > System and Security > System > Advanced System Settings > Hardware > Device Installation Settings and set it to know. Before the error I also monitored the BSOD I monitored the 1070 activity and temperature with GPU-Z, before the BSOD there was 0 activity and also earlier while playing MGSV the temperatures rarely went above 80 degrees celsius. I have absolutely no idea what else I can do.
MJKleynhans
6 Posts
0
January 2nd, 2017 12:00
OK, I just received a solution from the Alienware Support on twitter and it seemed to rectify the GPU, heat and battery issue. And note the problems started when I updated to the newest nVidia drivers through the Geforce Experience app.
Before I tried many solution which did not work (I'm listing these solutions if anyone else runs into a similar problem)
- Completely uninstalled the nVidia drivers with Display Driver Uninstalled for gurur3d and reinstalled the original drivers on the Alienware support site - Did not work
- Updated Intel drivers, updated nVidia drivers, updated all chipset drivers and reinstalled the newest bios - Did not work
So the solution that did work:
1) Unistall nVidia drivers (please note to first unistall the HD Audio driver, PhysX system, Gefore Experience and 3D Vision, leave the Graphics Driver for last)
2) Unistall Intel graphics drivers
3) Install newest bios (obtained from Alienware support) or reinstall bios if you allready have the newest bios (make sure nothing interrups or interferes with this step,make sure you have sufficient battery life if not connected to the mains)
4) Install Intel graphics drivers obtained from Alienware support
5) Install newest nVidia graphic drivers obtained from nVidia's website
Restart with each step, and that should solve the issue.
MJKleynhans
6 Posts
0
January 5th, 2017 01:00
OK it seems the solution to the problem was only temporary.
Yesterday I was just watching some videos on YouTube when all of a sudden my laptop gave a BSOD with "Video TDR Failure", and after restart my 1070 again showed error code 43 in the device manager.
But now when I try to apply the solution provided it does not work at all. I even restored the factory image on the laptop, with no luck.
What I do not understand when I check the error log it shows that it was the nVidia drivers causing the BSOD, however, the GPU was not even active as I was not doing anything intensive. Another thing that I noticed that's different when I try to apply your solution it seems as if Windows is installing drivers before I can even finish installing the drivers.
How I know this is that before I even start to install the Intel drivers my screen flashes, my screen dpi scaling goes to 100%, so everything is very tiny, and windows prompts me that graphic drivers have been updated and I need to restart. When I go into program files it shows the nVidia drivers.
The Intel drivers also sometimes gets installed before I even try and install myself. And yes, I went to Control Panel > System and Security > System > Advanced System Settings > Hardware > Device Installation Settings and set it to know. Before the error I also monitored the BSOD I monitored the 1070 activity and temperature with GPU-Z, before the BSOD there was 0 activity and also earlier while playing MGSV the temperatures rarely went above 80 degrees celsius. I have absolutely no idea what else I can do.