Problem with Alienware TactX | Alienware 17R4

Question

Hi everybody, I have a problem since I made a factory reset by Windows 10 with my Alienware 17 R4. In fact, I have reinstalled all drivers and Alienware Command Center. When I open the ACC app I can modify keyboard colors without any problems but when I go in Alienware Tactx I can't configure the macro keys and when I click on 'modify color' or another option I get the following error messages : System.ArgumentOutOfRangeException: L'index était hors limites. Il ne doit pas être négatif et doit être inférieur à la taille de la collection.Nom du paramètre : index Server stack trace:    à System.ThrowHelper.ThrowArgumentOutOfRangeException(ExceptionArgument argument, ExceptionResource resource)   à AlienLabs.Keypad.Domain.Classes.ProfileManagerClass.SelectNextMode(Boolean setModeAsBeingProcessed)   à System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)   à System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg) Exception rethrown at [0]:    à System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)   à System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)   à AlienLabs.Keypad.Domain.ProfileManager.SelectNextMode(Boolean setModeAsBeingProcessed)   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) AND : System.NullReferenceException: La référence d'objet n'est pas définie à une instance d'un objet.   à AlienLabs.Keypad.Classes.ApplicationControllerClass.ShowColorWheel()   à AlienLabs.Keypad.Controls.MacroKeysControlLeft.openColorWheel(Object sender, RoutedEventArgs e)   à System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)   à System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)   à System.Windows.Controls.Primitives.ButtonBase.OnClick()   à System.Windows.Controls.Button.OnClick()   à System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)   à System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)   à System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)   à System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)   à System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)   à System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)   à System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)   à System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)   à System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)   à System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)   à System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)   à System.Windows.Input.InputManager.ProcessStagingArea()   à System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)   à System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)   à System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)   à System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)   à System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)   à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)   à MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) For information I use the 4.7.7 version of ACC and 3.0.7 version of GraphicsAmplifier. I hope someone could help me ! Thank you very much !

Alienware - Rodrigo · Answer

Hi, Please send me your Service Tag in a PM so we can look into this.

Locked Topics – Alienware General

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