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82856

November 3rd, 2013 13:00

Problem with Aurora R4. Wont start boot at all.

Having a major problem with my desktop PC.   I press the power button and the fans start blowing, the vents cycle up and down, then immediately after the fan dies down to an idle level and nothing else happens.  screen remains black, no power to USB devices like keyboard or mouse.    Tried inserting windows cd but it appears that its not getting far enough into the boot procedure to attempt to load the OS from either the hard drive or the cd.   I was repeatedly trying to turn it on and off and actually one time it did boot, and I knew something was different because this time the colored case lights came on.   When the image finally came on the screen, it said previous attempts to overclock had failed and it was restoring a previous configuration.   I thought the computer just had a minor error so I used it, everything worked fine and after shut down again.    Now it wont turn on again no matter what I try.  I've followed all steps to troubleshoot, I've cleaned out all dust from the interior.   Not sure what I should try next.  Please help me out with this issue.  Never had any major problems with my pc before.    I have had an issue with the display not coming back when the computer goes into a sleep because of power saving issues, would also like to resolve that as well  since I am wondering if these issues are somehow related.

2 Posts

November 3rd, 2013 15:00

Yes I am, i still have a year and a half remaining on my plan.

10 Wizard

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71.4K Points

November 3rd, 2013 15:00

Are you still under Dell extended warranty?

10 Wizard

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17.9K Posts

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71.4K Points

November 3rd, 2013 17:00

Yes I am, i still have a year and a half remaining on my plan.

 
Good. I would call-in for phone support and use the free support you paid for. It sounds like you might have a major hardware problem. It will also go quicker over the phone than through forum messages.
 
Explain it like above or point them to this thread. I would think they would start by:
1. Enabling machine to be able to consistently display bios logo and access bios.
2. Be sure all over-clocks are turned off
3. See if machine is stable that way.
 
 

45 Posts

November 3rd, 2013 23:00

They often recommend a "Power Drain" which I believe is holding down the power button for a full minute or two with the computer not plugged-in.  If you do afterwards see something on the screen, I would try going into BIOS setup and restoring all Factory defaults and go from there.

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