Synaptic Touchpad does not re enable after the USB mouse is removed.

Question

I have an Alienware Mx14R2 , I've used the option to disable the touchpad internal point device while a USB mouse is present for years, but recently my laptop doesn't recognize that my mouse has been removed.

What I've tried so far:

1.) I've re installed my synaptic software drivers from dell's support page and rebooted. No luck

2.) I've uninstalled the synaptic driver and rebooted and re installed and rebooted. Still no luck

3. I've removed the Alienware command center and synaptic driver and rebooted installed the synaptic driver, rebooted, and re installed the Command Center, still no luck.

Also to note I have no other USB device inserted at the time. Even when the USB mouse is removed and select the option in my mouse control panel options to disable the touchpad it immediately disables it.

Anything else I can do?

evanr11 · Accepted Answer

I solved the problem if anyone cares.

I was playing around in the device manager and noticed there was an extra "HID-compliant mouse" so I removed both and unplugged and plugged my USB mouse back in and now my touchpad becomes active again once I remove the USB mouse.

Tesla1856 · Answer

Sounds like you have tried some of this, but here goes anyway.

Try clean-installing all the official Dell Input-Device drivers (for that model), reboot, make sure your TouchPad works, then plug-in the USB mouse. It should detect it, and the Dell driver suite(s) should support an external USB mouse.

Other way to go it to uninstall ALL the mouse/touchpad related drivers, reboot, let the Plug-N-Pray detect the hardware and load Microsoft drivers from local driver-cache and/or Windows Update. Connect USB-Mouse and see if it works.

evanr11 · Answer

I tried your steps and still no luck. I'm not sure I was clear enough. My USB mouse works, and is detected  easily, it is the touchpad that doesn't re enable after I remove my USB mouse.

Tesla1856 · Answer

I tried your steps and still no luck.

I'm not sure I was clear enough. My USB mouse works, and is detected easily, it is the touchpad that doesn't re enable after I remove my USB mouse.

Well, we tried. [:)]

Right, I confused that but no worries because the steps are the same.

Notice I didn't say to disable anything (like you were doing before).

On my Dell M65 laptop, whether I connect a USB mouse or a Bluetooth Mouse ... the TouchPad keeps working (the whole time) and that is fine with me. If I use the Dell drivers, there is an option that disables/re-enables the TouchPad on-the-fly while I type on the keyboard... Palm Detection I think it's called?

evanr11 · Answer

I appreciate the help, and thanks for the recommendations.

I normally don't mind the touchpad active, but this is a gaming and modeling laptop. So usually use one hand on my keyboard and one on my mouse. Needless to say I bump the touchpad while I'm gaming, and can make for some creative language.

I also have the same problem with my work laptop.

pepper00 · Answer

Was having the same issue with my Alienware 17 r3. I tried to remove the only 'HID-compliant mouse' in my device manager, but after reconnecting my mouse it came back, so i tried to disable it, now everything seems to work as intended. Touchpad works as soon as i unplug my mouse. Good advice Evanr11

Locked Topics – Alienware General

Synaptic Touchpad does not re enable after the USB mouse is removed.

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