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1 Rookie

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25 Posts

12105

August 24th, 2015 22:00

Upgrade to windows 10 audio problem

i have a x51 r2 and i upgrade to windows 10 and my sound sometimes is super loud and hurt my ear never had this problem tell 10 now i saw a link but not sure how to go about it can someone help me with step by step.

www.dell.com/.../SLN296638;cid=266889&lid=5129275

9 Technologist

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4.4K Posts

August 25th, 2015 08:00

Hi, 

For audio related issues after the Windows 10 upgrade, follow the steps below.

  1. Uninstall the existing audio driver by going to Program and Features inside the Control Panel (this will be listed as the Realtek Audio Driver).
  2. Download and Install the latest Realtek audio driver from our Dell support site, or simply run Windows Updates.
  3. Restart the system after installing the audio driver.

Let us know how it goes. 

1 Rookie

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25 Posts

August 25th, 2015 11:00

I just did what you said i will have to give it a try out and see so far seem okay. [:)]

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25 Posts

August 25th, 2015 14:00

Now my alienware audio icon will not load when i restart computer i have to click on it to get it to start so not sure what to do about that is there a way i can down load it or something.

1 Rookie

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25 Posts

August 26th, 2015 07:00

hope i can get help so i don't have to call tech support 

1 Rookie

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25 Posts

August 26th, 2015 10:00

help please

9 Technologist

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4.4K Posts

August 26th, 2015 10:00

Hi,

Does that mean there is no audio on the system until you click on the icon? I'm not sure which audio icon you are referring to, can you provide a screenshot?

1 Rookie

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25 Posts

August 26th, 2015 13:00

im not sure how to take one but say i turn off my computer then turn it on i have sound just the alienware audio icon of a speaker does not load so if i wanted to mess with my headset i have to type in the search to find alienware audio then click on it then it will load and then be in my system tray next to my cloak 

1 Rookie

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25 Posts

August 26th, 2015 18:00

never mind i got it to work i reinstall the audio driver and it fix it

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