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May 22nd, 2014 23:00

Windows 8.1 Pro Update failed in Alienware 14

Encountered the following issue in Alienware 14 while upgrading to Windows 8.1Pro

Purchased the system on aug-2013.

1. Reset my system to original factory settings using windows restore. It was successfully restored to Windows8 Pro

2. Updated all drivers from Dell recommendations

3. Updated windows via automatic updates and ensured there are not updates left.

4. Tried installing in the windows 8.1 pro - fails with errorcode 0x80004005.

 

Investigating into the error they point to windows unable to access the system recovery partition - which in alienware is a secured location.

 

Placing the brief error log. Not sure what to do with it.

 

2014-05-23 00:50:26, Error      [0x064199] IBSLIB SetCheckpoint(WinPEBootFilesRestoreCheckpoint): threw exception.: Win32Exception: \\?\E:\EFI\Microsoft\Boot\memtest.efi dir copy to \\?\C:\$WINDOWS.~BT\Sources\Rollback\EFI\Microsoft\Boot\memtest.efi: The file or directory is corrupted and unreadable. [0x80070570] void __cdecl UnBCL::Directory::Copy(const class UnBCL::String *,const class UnBCL::String *,int,struct UnBCL::Directory::ICopyDelegate *)[gle=0x00000012]
2014-05-23 00:50:26, Error      [0x06418a] IBSLIB RollbackSetCheckpoint(WinPEBootFilesRestoreCheckpoint): threw exception.: Win32Exception: \\?\E:\EFI\Microsoft\Boot\memtest.efi dir copy to \\?\C:\$WINDOWS.~BT\Sources\Rollback\EFI\Microsoft\Boot\memtest.efi: The file or directory is corrupted and unreadable. [0x80070570] void __cdecl OSRollbackService::CCheckpointImpressario::SetCheckpoint(const unsigned short *,struct OSRollbackService::ICheckpointParameters *)
void __cdecl UnBCL::Directory::Copy(const class UnBCL::String *,const class UnBCL::String *,int,struct UnBCL::Directory::ICopyDelegate *)[gle=0x00000012]
2014-05-23 00:50:26, Error      [0x06414e] IBSLIB RollbackSetCheckpoint(WinPEBootFilesRestoreCheckpoint) failed. Disabling Rollback.[gle=0x00000012]
2014-05-23 00:50:26, Error                 SP     Error setting OS Switch Rollback checkpoint[gle=0x00000012]
2014-05-23 00:50:26, Error                 SP     Operation failed: Update Boot Code. Error: 0x80004005[gle=0x000000b7]
2014-05-23 00:50:26, Error                 MOUPG  MoSetupPlatform: Finalize reported failure![gle=0x000000b7]
2014-05-23 00:50:26, Error                 MOUPG  MoSetupPlatform: Using transform error code: [0x80004005][gle=0x000000b7]
2014-05-23 00:50:26, Error                 MOUPG  CDlpTransformFinalize::TransformFile(1211): Result = 0x80004005[gle=0x000000b7]

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