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November 7th, 2005 18:00

9100 power usage.

Hi All,
 
I've been having problems with my 9100 and many friends say that I should check my power consumption.  I've tried several programs that are supposed to show what the PC is using, but it seems that perhaps the 9100 doesn't have the sensors that will allow you to view this...
 
Can't find it in the BIOS either.  Anyone know how this can be done?
 
- Thanx
- Jon

556 Posts

November 7th, 2005 19:00

The 9100 has a pretty solid power supply with dual 12v rails providing 18A each or 30A combined, more than enough for a fully loaded tower. What kind of issues have you been having?

Most of the SMBIOS features in the 9100s BIOS are hidden from the user level access most programs try to use (typically OEM systems have a hidden "maintenance menu" in their BIOS, but it takes a specific set of keystrokes to access it). So you won't see any results from Speedfan or Everest by design, and part of this is to cut down on phone calls and part of it is that BIOS readings of these settings are pretty unreliable.

12 Posts

November 7th, 2005 19:00

When I boot the computer, I get a "2 4" error (video card problem) 5 or 6 times until it finally boots.  After getting the error, I have to hold down the power button until it shuts off, and then turn the PC on again.  Also, when I run Half Life 2, which is the only game I really play, I get studdering and a reboot.  I tried disconnecting my 2 DVD drives and the game seems to play fine (although I still get the "2 4" error condition).
 
My system has:
 
4 sticks of memory
2 DVD drives
1 hard drive
Soundblaster Live! card
dual core 2.8 Intel main chip
BFG 6800 GT PCIe card
 
I know that the 9100 has a 375 watt power supply - which I THINK should be enough for what I have installed, but something is still wrong.  Dell has already replaced the motherboard to try and fix the weird boot issues I've been having.  Still no joy.  Yes, I've already re-seated the video card.
 
Is there a secret way to monitor power usage?  I'm getting frustrated calling Dell as I always get someone that really has no clue about this issue.
 
- Jon

Message Edited by jonlbauer on 11-07-2005 01:20 PM

556 Posts

November 7th, 2005 21:00

I don't know how to get in to maintenance mode, I got a replacement board from Dell once that had not been flasehd to a retail BIOS and saw it, but how to get in I could not tell you.

What driver version are you on? Also, play with the door off so you can rule out heat, the BTX layout on the 9100 is pretty efficient but the 6800GT is a hot card and the BFG OC even hotter.

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November 8th, 2005 05:00

With the optical drives connected, open Device Manager, go to Properties for Primary IDE channel and click on Advanced Settings tab. What's listed as "Current Transfer Mode" for device 0 and device 1? If it doesn't say Ultra DMA mode 2 for each device, that's part of the problem.

You might also want to open the case and carefully reseat the nvidia card in the PCI-e slot. Also make sure that any additional connectors to the video card are firmly seated at both ends too.

Ron

556 Posts

November 8th, 2005 09:00

I doubt his DMS settings cause spontaneous reboots?

12 Posts

November 8th, 2005 14:00

Device 0 was set to PIO Only and Device 1 was set to DMA if available.  Current transfer mode for 0 was PIO Mode and for Device 1 it was Ultra DMA Mode 4.  I changed the transfer mode for Device 0 to DMA if available and rebooted...

Will let you know what happens.

- Jon

12 Posts

November 8th, 2005 14:00

After a reboot, Device 0 still came up as PIO Mode...

Hm.

- Jon

12 Posts

November 8th, 2005 16:00

Ok, cool.  piotodma.exe made Device 0 come up as "Ultra DMA Mode 2."  Device 1 is still "Ultra DMA Mode 4."  Is that ok?
 
I've gone in and re-seated the video card several times.  That seems ok.  When I get the "2 4" I don't see any power getting to the video card.  It SEEMS like some kind of conflict with the POST between the 9100 and the BFG...
 
I'll try to see if I can use PE as you describe.
 
- Thanx all (especially Ron!)
- Jon

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November 8th, 2005 16:00

Jon,
Sounds like part of your problem. Download piotodma.exe from Dell:
http://ftp1.us.dell.com/fixes/

Run it and reboot. Then check if both devices are running in Ultra DMA mode. You may have to run piotodma.exe and reboot a couple of times before it 'sticks'. If it won't, you might want to check the connections between the optical drives and the IDE cables inside the case. And check the graphics card installation in its slot too while you're in there, if you haven't already done it. Let us know if that solves the problems.

If you continue to get '2 4' error code then I suspect your video card is defective. Grab free copy of Process Explorer from www.sysinternals.com and run it in background. When stuttering problem occurs, maximize PE and see what's using CPU time, aside from System Idle Process. If it's Deferred Procedure Calls, it's most likely a bad nvidia card that should be replaced.

Ron

Message Edited by RoHe on 11-08-2005 10:50 AM

12 Posts

November 8th, 2005 17:00

I can tell that the video card isn't getting power as no LED illuminates and the fan doesn't spin when the "2 4" error condition occurs.

I'm in policy h_e_l_l right now.  I bought this card from NewEgg, and since more than 30 days has elapsed, they can only replace the card with an RMA, but I have to send the card to them first.  Bad solution for me as I have no backup video card.

Argh.

- Jon

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November 8th, 2005 17:00

Jon,
Yep, I'd ask for replacement video card at this point.

Open PE and on toolbar under Options select Always On Top. Reduce the window to a smaller size if necessary so you still monitor DPCs and run the game or whatever is causing the stutter in the window underneath PE. That way you can see both and watch those DPCs

Ron

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November 8th, 2005 17:00

If you got the card from newegg, didn't the system come with any video card from Dell?

I presume your system has integrated video. You'd have to turn on integrated video in BIOS, power down and move the monitor connections to the integrated video output and pull the nvidia card from the slot.

Good luck!

Ron

Message Edited by RoHe on 11-08-2005 11:56 AM

12 Posts

November 8th, 2005 17:00

Ok, I ran PE and got the studdering problem again.  Unfortunately, when it starts, I cannot switch to PE to see what processes are running.  It studders for about 20 seconds and then reboots.  Of course, when rebooting, I get the "2 4" error condition again and have to shut down and try again.
 
I'm guess I'm gonna try replacing the video card and hope it fixes this problem...
 
- Jon

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November 8th, 2005 17:00

Jon,
Glad piotodma forced it into Ultra DMA mode. The higher the mode number, the faster the interface, so 4 is good. The mode number will probably depend on the device, so it's possible the other one is only capable of mode 2. Keep an eye on it to make sure both stay with Ultra DMA.

Why do you think graphics card isn't getting power some times? That could be either a bad graphics card or a bad motherboard so you want to resolve that while the system is still under warranty. Process Explorer will only tell you if the nvidia card is causing lots of DPCs when things lag, but won't tell you anything about the 2 4 error. But if DPCs are high, then get Dell to replace the nvidia card and see if that resolves the 2 4 errors too.

Keep us informed.

Ron

12 Posts

November 8th, 2005 17:00

No integrated video with the 9100.  Yes, Dell shipped a video card, but they didn't offer the BFG 6800, so I bought it from NewEgg.  Of course, I don't have the original card anymore...
 
I'll figure something out.  Hope this is just a card problem...
 
- Thanx
- Jon
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