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October 27th, 2001 03:00
Answer the phone Please
Just when you think Dell can't get any worse. 45min on hold for a bad floppy drive (and still no answer). Can anyone tell me why hold times get longer and longer. Is there even anyone there this late at night.Are they all on break. Should I set my alarm clock for 5:00am. What is a good time to call? Do you think Dell even cares? Does anyone know who to contact about this complaint? Please help.
I would also like to add that Dell must have an expensive phone bill at the end of the month. You think the time I have already spent on line they could have paid someone to answer the phone and give me the wrong answer as usuall.
ps: who do you think they use for long distance.
I have to say this final word. They finally answered the phone and because my flopy drive is broken (internal problem the disk only goes in about 80% of the, definite blokage) they want me to remove the floppy cables and reseat them. What does that have to do with the floppy not going in all the way. Dell help where are you getting these tech.
Message Edited on 10/26/01 11:23PM by silvernailm
I would also like to add that Dell must have an expensive phone bill at the end of the month. You think the time I have already spent on line they could have paid someone to answer the phone and give me the wrong answer as usuall.
ps: who do you think they use for long distance.
I have to say this final word. They finally answered the phone and because my flopy drive is broken (internal problem the disk only goes in about 80% of the, definite blokage) they want me to remove the floppy cables and reseat them. What does that have to do with the floppy not going in all the way. Dell help where are you getting these tech.
Message Edited on 10/26/01 11:23PM by silvernailm
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Ron B
639 Posts
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October 27th, 2001 19:00