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5676
April 12th, 2009 00:00
Backup and Restore Center Please Help
I recently downloaded a file from the internet to enchance my internet explorer, but something went wrong with the download. So i tried to uninstall it and the internet explorer still behavied as though i still had the program installed. So I went to add/remove files and removed all of the files and yet it still did not leave my computer. I then tried the backup and restore center program and tried to restore my computer to a few days before i downloaded that software. Once the computer restarted to reset my computer to another date, my computer will not start properly. I keep getting a blue screen that states something like the computer did not shut down properly and if I keep getting the blue screen it might have something to do with an improper installation. I went into safe mode and tried to open the backup and restore center program again in hopes that i could move the date further back, but now it will not open. When i tried to use the F8 feature while the computer was restarting it will tell me that the program is already running. While in the F8 feature I also tried system repair and it said that it could not find any issues.
Please Help,
If it'll help this computer has Windows Vista
Lew-89
2 Posts
0
June 19th, 2010 10:00
Having the similar problems with the Backup and Restore application.
I have a DELL Vostro 230ST which was purchased in May this year and i am having problems with it. I assumed that just because i got the Recovery Disks with it i didn't need to make them wich i didn't. Anyway a few weeks down the line i was getting a blank desktop and some error message saying that somthing cannot be located and it wouldnt load the desktop, (turned out to be a corrupted user account). A few days later it started doing the same again so i ended up restoring it from the Factory Image. Few days later i started getting the BSOD Error so i ended up reinstalling Windows 7 and all the drivers with the disks that came with it.
That seems to have fixed the problem. Last week i ended up getting a virus but my antivirus software ended up quarantining it but the computer doesn't seem rite. It takes ages to start up and it is slowing down. I tried restoring it using Dell Backup and Recovery Manager and it says that the Factory Restore Image is missing and another message saying "The system does not have the Windows Recovery Environment installed. This is required to run Dell Backup and Recovery Manager."
I have tried sending Dell an email (7 in total) explaining the problems and that the computer is fairly new, but they can't even be bothered to answer. I don't even want to phone them because i will get put through to a call centre in India ending up having a useless conversation.
What should i do ???
Lew-89
2 Posts
0
June 19th, 2010 10:00
Having the similar problems with the Backup and Restore application.
I have a DELL Vostro 230ST which was purchased in May this year and i am having problems with it. I assumed that just because i got the Recovery Disks with it i didn't need to make them wich i didn't. Anyway a few weeks down the line i was getting a blank desktop and some error message saying that somthing cannot be located and it wouldnt load the desktop, (turned out to be a corrupted user account). A few days later it started doing the same again so i ended up restoring it from the Factory Image. Few days later i started getting the BSOD Error so i ended up reinstalling Windows 7 and all the drivers with the disks that came with it.
That seems to have fixed the problem. Last week i ended up getting a virus but my antivirus software ended up quarantining it but the computer doesn't seem rite. It takes ages to start up and it is slowing down. I tried restoring it using Dell Backup and Recovery Manager and it says that the Factory Restore Image is missing and another message saying "The system does not have the Windows Recovery Environment installed. This is required to run Dell Backup and Recovery Manager."
I have tried sending Dell an email (7 in total) explaining the problems and that the computer is fairly new, but they can't even be bothered to answer. I don't even want to phone them because i will get put through to a call centre in India ending up having a useless conversation.
What should i do ???