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16548
April 7th, 2011 14:00
cannot connect to internet
I am using my sisters computer since I can not use mine, My computer will start-up normally but as soon as i try and go to AOL or Internet Explorer, A box pops up and says "Dell support Center has stopped working" and it runs a diagnostic to see whats wrong. It comes back "Dell will notify you when a fix is available" I also get" IE cannot connect "and it runs a diagnostic and tells me they found nothing wrong. I have talked to my service provider, which is Verizon, they say nothing is wrong with my broadband, we were able to ping Yahoo and Google. Does anyone have any ideas? I use a desktop Dimension E520 with Windows Vista
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AuntSusie
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April 8th, 2011 12:00
I know that the support center has nothing to do with connecting but thats the message I get. I tried the reinstall CD's that came with the computer but they won't start automatically and I don't know how to get them to work
RoHe
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April 8th, 2011 13:00
You will probably have to uninstall Dell Support Center. Open Add/Remove Programs control panel and look for Dell Support Center on the list. Uninstall it and reboot. See if that fixes the problem.
Ron
AuntSusie
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April 8th, 2011 15:00
Thanks Ron, I tried that and I still have the same problem.
RoHe
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April 8th, 2011 15:00
What version of Internet Explorer? Click Start>Programs and look for Internet Explorer (No Add-ins). See if that lets you get you on line.
Ron
RoHe
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April 8th, 2011 16:00
BTW: Did you reboot after uninstalling Dell Support Center?
Ron
AuntSusie
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April 9th, 2011 14:00
I have IE 8 and yes I rebooted after uninstalling the support center.
AuntSusie
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April 10th, 2011 12:00
Now something new, now my computer will not start up at all, any ideas??
RoHe
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April 15th, 2011 19:00
Sorry, been away on business...
What happens now? Do you get a Blue Screen of Death? Any beeps from the tower?
Ron
AuntSusie
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April 21st, 2011 07:00
When I turn the computer on, it comes up a black screen, then a box appears and says " your computer did not start up properly would you like to report this problem" then it gives you a yes or no box, whichever one you choose, it shuts the computer down. It won't let me do anything.
RoHe
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April 21st, 2011 11:00
Do you have a Dell Vista Reinstallation CD/DVD?
You need to boot from that CD/DVD and follow the prompts to run a Repair. Personal files will be ok, but you may need to reinstall a bunch of Microsoft hotfixes and updates, as soon as possible after the repair.
Ron