Chris-Is it true?

Question

Just read in another post that Dell are NOW SUPPORTING Vista 64bit, is this true? and if so does that mean we will all receive software and hardware support on the 64bit edition?

hbk123 · Answer

I do see it, so does that mean Dell will provide software support? and i already have the disk after a lot of hassle with Dell. also is it possible to get a copy of the policy so if Tech Support refuse support you have something to tell them that they have to support it. Message Edited by hbk123 on 10-09-2008 04:33 PM

DELL-Chris M · Answer

hbk123, No... Dell is not going to retroactively send out Vista 64bit DVDs to all who purchased 32bit Vista. You can contact Technical Support and they should the DVD to you. * Go to the Drivers and Downloads page * Choose your PC model * In the operating system drop down, if you see Vista 64bit, then we support it. If you don't, your on your own

DELL-Chris M · Answer

hbk123, Yes. Not a copy, no. It is an internal document. Message Edited by DELL-Chris M on 10-09-2008 11:38 PM

pbryanw · Answer

Hi, my XPS 420 is supported by Dell for 64bit Windows  Vista.   Does this mean I can request a 64bit Windows DVD from Dell for free? I live in the UK.   Thanks, Paul

hbk123 · Answer

Yes

DELL-Chris M · Answer

so does that mean Dell will provide software support?
* Let me clarify. We will only provide operating system and driver support for Dell installed hardware. We will not provide support for 3rd party software or hardware.

hbk123 · Answer

Isnt that all you support anyway with 32bit?

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Chris-Is it true?

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