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18340
October 4th, 2013 05:00
Dell Desktop will not start?
My Dell Desktop studio xps 435mt will not start when I push start button. I hear nothing at all and I have a solid green light. I really need someones help with this problem to make boyfriend happy. Thank You.
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DELL-Babita S
4 Apprentice
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1.3K Posts
1
October 4th, 2013 06:00
Hi Princesslips,
The Studio 435MT power button light (bicolor LED) located on the front of the computer illuminates and blinks or remains solid to indicate different states. If the power button LED is a steady white it indicates that the system is fully functional and in the On state.
If the computer is not responding, do the following:
Ensure the display is connected and turned on. What is the colour of the monitor LED when switched on?
If the display is connected and turned on, listen for a beep code.
Since you mentioned that you see a steady green light, please let us know if this light is the Power LED or any other indicator. Also, let us know the Windows Operating System you are using.
You can also click on the link below for a Youtube video on how to run hardware diagnostics on your computer:
http://dell.to/16n5ol2
Please reply for further assistance.
Thanks and regards.
Babita S
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.
shesagordie
12 Elder
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46K Posts
1
October 7th, 2013 14:00
princesslips
Try the following, if you are comfortable working around computers:
Note: The only 100% method of testing a PSU, is to install a known working power supply.
Unplug the cord from the power supply, hold the power button in for about 15/20 seconds, open the case, unplug the 24-pin power connector from the motherboard and jump the Green wire to one of the Black wires, reconnect the power cord and power the system, if power supply's fan and the hard drive run, then the PSU should be good.
Note: Do not remove any wires from the plug, use a small piece of wire or a paper clip as a jumper.
Power supply checks out, again disconnect the power cord, hold the power button in for several seconds to discharge the residue power, reconnect the 24-pin connector to the motherboard.
Remove all PCI cards from the system, take out the video card [if applicable], disconnect all peripherals, except the monitor, mouse and keyboard and disconnect the power & data cables from all drives.
Reconnect the power cord and power system on, see if you get a different LED indication on the power button, or 'Beeps'.
No difference, remove the memory from the system and try again.
Still shows no signs of life then you are looking at a motherboard replacement & maybe a processor.
Note: the processor rarely fails and the only method I know of checking a processor, is to install it a compatible working PC, or use a known working processor.
Bev.
shesagordie
12 Elder
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46K Posts
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October 7th, 2013 17:00
princesslips
A Dell OEM Studio XPS 435MT refurbished [aka used] motherboard can be purchased from the following:
http://www.mrsparepartsonline.com/motherboards/dell-studio-xps-435mt-core-i7-1366-motherboard-dx58m01-r849j/?gclid=CIb_qbbzhboCFabm7Aod-D0Aag
http://www.amazon.com/Genuine-Dell-Motherboard-Studio-System/dp/B003KJ1SB8
http://www.ebay.com/sch/i.html?_nkw=xps%20435%20mt&clk_rvr_id=529049400733&adpos=1o1&MT_ID=71&crlp=19062742251_2416792&device=c&geo_id=10232&keyword=xps+435+mt&crdt=0
Bev.
princesslips
3 Posts
0
October 7th, 2013 01:00
Thank you for your help.The start button flashes once orange, then nothing. Everything is connected and turned on. The monitor, when switched on, is orange/There is no beeping at all.The steady green light in the back of the computer by the power cord is still steady green.Everything I'm getting out of this is the motherboard needs to be replaced. I am running Windows 8 Pro. Please let me know what you think. Thank you for your help and I am looking forward to hearing from you.
princesslips
3 Posts
0
October 7th, 2013 17:00
Thank you for your help. I tried what you recommended and no power. I guess I will be looking for a new power source
Thank you