DELL Support A+

It did work. One problem CD's scratched not the computer. UMAX scanner not working , the scanner could not keep up with the faster USB ports, not the computer. Modem not connecting at 28K, a configuration problem , not the computer. Noisey fan, the fan is working fine but is a little loud again not the computer. All the problems listed where not computer problems but DELL addressed each one and corrected each one quickly. It took three weeks just for a response from COMPAQ for a problem i was having.
craig

The real issue here is that the computer SHOULD have worked perfectly when you took it out of the box......

Hi Craig,

Please don't misunderstand me, I am not bashing Dell. As you read through these different threads, you will see that you are (or were) in your "honeymoon period" with your new (possibly a 4100?) computer..by that I mean in the 30 day "no question product return" time frame. I have seen over and over that Dell will go the extra mile during these 30 days, obviously it is in their best interest to have you keep the computer and not return it. In your case, that seems to have worked just fine, and you are a highly satisfied customer, which is great!

My point was simply this, Dell could have, should have, and probably DID know that the scanner would not work as you described..Modems can be configured differently for different situations, I will give them that one..but, the fan issue is one item that they WERE and ARE aware of, and continued until very recently ship with this problem. One of the reasons I mentioned the 4100 model above is that Dell very recently stopped (officially "delayed") shipping this particular model because of all the various problems, BIOS, etc.

I believe that Dell has given in to the corporate philosophy that in order to satisfy their most important customers, namely their stockholders, they have begun shipping systems with known bugs, defective or inferior parts, and incompatable hardware configurations. This "ship it now and fix it later" philosophy is short term thinking at best, and will overtax tech support to the point that it will cost Dell much, much more in the long term...

The Dell moderator is of course, welcome to respond.

All in my humble opinion, of course.

Art

Yikes.

For someone obviously not thrilled with Dell, you sure spend a lot of time in their talk forums.

Move on Art. Get a life.

artpenjr wrote:

"The real issue here is that the computer SHOULD have worked perfectly when you took it out of the box......"

I stand by my original statement.

Art

I think you missed my point the computer did work right out of the box. DELL did rush the scanner out before is was tested but that was corrected with a new scanner. Scatched cd , fixed by new cd. The modem had to be configured to work for my ISP,normal for a new modem.
The fan was working perfectly, but a little loud.
All these problems had nothing to do with the operation of the computer. The system has had not one problem, no lockups, no crashes, all games are playing great, no shudown problem and no startup problems. My point was that DELL handled these minor issuses quickly and to my satisfaction.