Dimension 4100 power down

Question

I am experiencing an intermittant system hang at power down. It seems be be connected to AOL use.

When I give Windows ME the shutdown command, it seems to go through the normal Windows shutdown... the screen goes black but the power remains on.
When this happens, I must press and hold the power button for 5 seconds before the system shuts down.

This only seems to happen when I have dialed up AOL and susequently logged off.

Has anyone had si,ilar experiences?

sevenpairs · Answer

Are you using Windows ME? If you are... you have to disable the AOL Dial-up Adapter. START/SETTINGS/CONTROL PANEL/SYSTEM/DEVICE MANAGER

WalshJP · Answer

I am using Windows ME and AOL 5.0. I assume this won't inhibit AOL from dialing successfully, so I will try your solution. Thanks for the tip!!! Jim Walsh

fordomatic · Answer

Mine started doing the same thing after I installed my DSL modem. I hit ctrl/alt/del 2 times rapidly and it powers off.

gz33522 · Answer

I have just started using DSL. It either reboots or the screen freezes every time I open the browser. How did you correct your problem? I am not using AOL on the DSL connection. Thanks

WalshJP · Answer

Based upon advice I received from this forum, I diabled the AOL Dial Up Adapter (Start/Settings/Control Panel/System/Dial-Up adapters).

This seems to have solved the problem for me.

Perhaps there is a different Dial-Up Adapter that is causing a simi9lar problem for you.

Good luck!

cortemadera · Answer

I had the shutdown problem with AOL 5 and 6, but learned that it was
probably not caused by AOL. It wasn't caused by Norton Antivirus either as some said.
My problem was a driver devldr16.exe related to the soundblaster sound card installed by
Dell, that continued to run preventing a clean shutdown. I learned that you can't
disenable it because it keeps reloading, and windows won't let you remove this driver,
and a download from creative did not correct it. After much work, the conclusion is that
no one knows how to fix it. From the posts here, a lot of people are having similar
problems. Call dell tech support and push for a resolution. I have spent a couple
difficult weeks trying to fix mine.

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Dimension 4100 power down

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