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16905
March 12th, 2001 13:00
DirectX Diagnostic Tool
In the Display tab of the DirectX diagnostic tool, there is the note: "The file nvdisp.drv is uncertified, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs. You may be able to get a certified driver from the manufacturer of the hardware device."
Does anybody know which driver is cerfified? or how I should cure this problem?
Does anybody know which driver is cerfified? or how I should cure this problem?
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wave_dave
111 Posts
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March 12th, 2001 13:00
It is not a problem it simply means that the driver is not certified. As long as you pass all the DirectX tests, which I'm quite certain you will, don't worry about it.
HTH
Dave
KayH
1.1K Posts
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March 12th, 2001 14:00
Hi,
This is a video driver and relates to your video card, most likely an nVidia chipset card. This message is given as a disclaimer for Microsoft, just to cover their position in the event that drivers fail to work properly under DirectX. Their polite way of telling you that if a driver fails to work under DirectX, any solution will have to come from the device people, not Microsoft.
HTH,
Kay
benoit1973
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March 12th, 2001 14:00
Thanks for answering my mail so quickly.
I am having problems with a game that I play online, and I thought that the note in the Display tab of DxDiag. could be a problem. The problem is "not being able to reload/restart the game because the image on my screen is not well defined thus not being able to see/click on the restart button..."
In fact, there are other errors/notes in the diagnostics, but my computer knowledge is not good enough for me to know which of these causes the problem I have when playing games. The first thing I did was of course to contact the guys who created the game. They said that may be I should change/update the 3D driver and my sound card, which I did but the problem didn't stop.
Benoit
wave_dave
111 Posts
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March 12th, 2001 14:00
Dave
KayH
1.1K Posts
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March 12th, 2001 15:00
Hi,
It does seem to be a video driver issue, all right. I am not certain which card you have or which drivers you are using currently; if you have an nVidia chipset card, with the chipset being Riva TNT or later, I recommend the Detonator 3 reference drivers downloadable from the nVidia website located here. These drivers have been out a few months and have proved to be nicely stable.
I am hesitant to suggest that you upgrade your DX install to 8.0a, the reason being that it fights some games. I don't know which ones exactly, but it's said that the DX forums on the internet contain references to games which no longer run under DX8.0a which ran just fine under 7.0a. Go with what your game people suggest on this matter.
On the sound drivers, sometimes you are fine using the drivers from the manufacturer, but sometimes you need to stay with Dell drivers; that's a tricky issue which varies between cards and driver sets, so I would be inclined to use the latest audio drivers that Dell offers.
Another thing I would recommend is that when you go to the game, restart your system ahead of time, and have only what's needed running in the background: you do want your firewall, if you have one installed, you want your background AV scan, a browser, and any other internet-necessary programs running. You could possibly disable some of the rest of your background programs which are not needed to be on the internet, in the event that one of them is forcing the display issue to develop.
Aside from getting warnings about the display drivers (or any other installed drivers) not being certified, what other error messages or warnings are being given in dxdiag?
Kay
benoit1973
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March 12th, 2001 16:00
I have the nvedia Detonator3 driver installed.
I have the directX 8.0 but I know that the game (from Codemasters) I play online recommends DirectX 7.0 compatible 3D graphics. A friend of mine (who plays the same game), has DX 8.0 installed on his computer and has not encounted the problems I'm facing.
Other warnings:
IN SOUND TAB:The file EMU10K1.VXD is uncertified, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs. You may be able to get a certified driver from the manufacturer of the hardware device.
IN NETWORK TAB:The registry information for the DirectPlay application 'Codemasters' is missing or damaged. You should reinstall that application.
KayH
1.1K Posts
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March 12th, 2001 17:00
Hi,
Is this the website in question?
If so, I can make some suggestions, but I don't know how effective they will be. Your DirectX test of the DirectPlay feature does suggest that you reinstall the game software and see if that will repair networking issues found in the registry. I would uninstall the software you have installed right now, being careful to backup any saved data this game deposits in the software folder first (if any), then I would uninstall the software, restart the system to refresh your RAM and force Windows to delete files. Download the current version, if you do not already have v. 3.095. This will include the patch(es) which were distributed for previous versions. If you want to stay with the version you currently have installed, then, if needed, back up save data and then uninstall the software, then restart the system.
In the event that either an antivirus program or a firewall is causing trouble for this install in terms of registry entries, I would be inclined to install the software with nothing but Systray (if you have it installed) and Explorer running in the background. If you're going to be installing from a CD, it's easiest to do it from a normal Windows boot and end task on all background applications but Systray and Explorer by using the Close Programs manager or a little utility called EndItAll which will end task on most of them at once. The Close Program manager ends task on one task at a time. Be sure that you disable your antivirus software background scan by using its icon in the system tray and in no other manner.
If you are installing from downloaded files on your hard drive, you can do it by booting into Safe Mode with less bother than ending task on everything. Restart the system after the installation to return to a normal Windows boot.
Once finished, run dxdiag again and see if it's still reporting networking issues in the registry. Try testing DirectPlay and see what it tells you in terms of this test.
If you are already running DX8.0, consider upgrading to DX8.0a; you'd have had trouble with it already if you were going to, and the newer version does fix some errors present for some installs in the 8.0 version.
Finally, I found an indication in the support files at the site that the minimum system requirements for this game in terms of display issues is a 640 x 480 pixel display running at 16-bit color. You might want to reset your display to this setting and see if this changes the behavior of the display when you visit the site.
At the moment, that's about all I can think of to try. If any of this sounds good to you, try it and post back if developments indicate that you should. Definitely post back if I have the incorrect website--I'm attempting to check the support documents at the correct site for any hints it can offer.
Good luck with it,
Kay
benoit1973
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March 12th, 2001 17:00
KayH
1.1K Posts
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March 12th, 2001 19:00
Hi,
OK, then; I don't know how you have pursued tech support with the company; they do ask that you run dxdiag and enable the log, so that it can be sent along with any tech support issues you have.
I would still back up any save files the game stores on your hard drive, uninstall the game, restart the system, and since you will be installing the game from a CD-ROM, I would use disable the background antivirus scan using its icon in the system tray, then use either the Close Program Manager or EndItAll to end task on everything but SysTray and Explorer. Now install the game again. Hopefully, this removes the network issues in the registry. I don't know if it will improve the video performance, though.
I noticed in the troubleshooting section that they do recommend cutting back the video settings and seeing if this will improve video issues, so you might try this. Reduce some of the detail settings, reduce color depth, consider reducing the display resolution, and consider keeping the acceleration rate at 3/4 instead of at full acceleration. In additon, verify that any monitor drivers you use are correctly installed and working.
Run as little in the background as you can get by with when you go there.
Consider installing the update to DX8.0, which will take you to 8.0a.
These things are the last that I can think of to try before contacting them again, with a fresh dxdiag test log, and trying to get additonal help from them. I notice the game is new, and this will mean that they have less in the way of specific knowledge regarding problems and the available computer systems out there. Hopefully they can figure out something to improve your graphics, however. It does sound like your card meets or exceeds their minimum requirement, but check on the box to be sure of this, and you might check around the internet to find reviews of this game, and the gaming service itself. Sometimes the minimums on the box bear little resemblance to the true hardware needs in order to run gaming software well. I saw a review of a flight sim yesterday for which the manufacturer recommended a 16MB video card and a PII 233 system; the magazine reviewing the game indicates that the video as it relates to gameplay is choppy with an Athlon 933 CPU and a 32 MB video card, so reality can vary from the minimum needs listed on the box, which is deliberately held low to encourage more sales.
Good luck with it,
Kay