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13 Posts
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3240
March 19th, 2002 17:00
Disk Drive Read Error?
When I tried to turn on my computer this morning, I kept getting an error that said Disk Drive Read Error, please press crtl + alt + delete to restart. It would not let my computer start windows, I kept getting this error over and over. It finally came on later on in the day, but any ideas what could be causing this and how it can be fixed?
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bigmoney
75 Posts
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March 19th, 2002 17:00
nikhil_dsouza
2 Posts
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March 19th, 2002 19:00
try running the 90-90 Hard Drive Diagnostics on the drive, just to make sure it is running properly at the mechanical level.
You can locate this diagnostic under [Diags] or [Utilities] in most issues of the Dell Resource CD that came with your computer. You will need to have a new, pre-formatted diskette on hand since the diagnostic must be run from a "floppy boot," and the program will prompt you to make one.
If you do not have a Resource CD the same program can be downloaded from the Dell File Library at this URL:
http://support.dell.com/us/en/filelib/
Search by exact filename for HDDCTST.EXE.
Save the file to your desktop or whatever folder you prefer.
Whether you are running the downloaded version or the Resource CD version, double-click the icon that prompts you to create a diskette.
Once the diskette is made, restart the computer with the diskette in the drive.
Your system should reboot to a simple A:\> DOS prompt. At the prompt type:
HDDCT[Enter]
This will load the diagnostics and run through a series of tests. If you get any errors here please make an exact copy of their wording and e mail it to me at nikhildsouza@hotmail.com as I will need that to provide further assistance.
Also provide me your service tag number.
Nikhil