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April 12th, 2002 12:00

DRIVER_IRQL_NOT_LESS_OR_EQUAL

I was originally having problems with my system randomly and automatically rebooting itself. I called Tech Support and was instructed to remove all start-up apps, which I did.

Now, instead of rebooting, I get a blue screen with the following error message:

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
***STOP: 0x000000D1 (0x00000000, 0x00000002, 0x00000000, 0xBFF71478)

DRIVER_IRQL_NOT_LESS_OR_EQUAL

***Address BFF71478 base at BFF71000, DateStamp 3a9417c8 - IntelAta.sys

Beginning dump pf physical memory
Physical memory dump complete. Contact your system administrator or technical support group.
~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

I then must cold boot, run thru Scan Disk, and go through all that madness.

It would seem that this is a problem with perhaps RAM, but I am not certain.

Any ideas anyone?

thanks much,
nick greene
www.nickgreene.com

360 Posts

April 12th, 2002 12:00

Check this out:

http://www.microsoft.com/technet/treeview/default.asp?url=/technet/prodtechnol/winxppro/reskit/prmd_stp_fwal.asp

Dell 4300 XP Home Edition
Pent 4 1.6HGz
40 GB Western Ditigal
128 MB Sdram (Duh)
ATI Rage Ultra 16MB
NEC NR 7800A Cd RW/Floppy
Conexant HSF V92 Modem
Creative SB Live Sound
Altec Lansing ACS-621 w/Subwoofer
Epson 880 Printer
HP ScanJet 3400
ZoneAlarm
Norton Antivirus 2002

April 12th, 2002 12:00

Just to make sure I had it all correct, I allowed Dell Support to scan my system. Here are the results, if it helps:


Type Default System BIOS
Manufacturer Dell Computer Corporation
SMBIOS Version A00
Version 08/17/01
Service Tag
Release Date August 17, 2001

CPU

Type Unknown Intel processor
Number Of CPUs 1
Current Speed 1695 MHz
Max Speed 2400 MHz
Bus Speed 100 MHz
L1 Cache 8 KB
L2 Cache 256 KB
Manufacturer GenuineIntel

Memory

Memory Capacity 2048 MB
Memory Slots 4
Free Memory Slots 2
Total Physical Memory 511 MB
Available Physical Memory 351 MB
Total Virtual Memory 1758 MB
Available Virtual Memory 1403 MB
Page File Space 1247 MB

Floppy Drive

Drive Letter A:
Type 3 1/2 Inch Floppy Drive

Hard Drive

Drive Letter C:
File System FAT32
Free Space 28.93 GB (31,068,127,232 bytes)
Used Space 8.32 GB (8,938,029,056 bytes)
Total Space 37.25 GB (40,006,156,288 bytes)
Model WDC WD400BB-75CLB0

CD-ROM Drive

Drive Letter F:
Type HL-DT-ST CD-RW GCE-8160B
File System CDFS

Drive Letter E:
Type Lite-On LTN486 48x Max
File System CDFS

Removable Drive

Drive Letter D:
Model IOMEGA ZIP 250

Video Card

Type 32MB NVIDIA GeForce2 MX with TV Out (Dell)
Driver Version 5.13.01.1210
Memory 32 KB RAM

Sound Card

Type Logitech Microphone (Pro 3000)
Manufacturer Logitech
Driver Version 5.00.2150.1

Network Card

Type Linksys LNE100TX Fast Ethernet Adapter(LNE100TX v4)
Manufacturer Linksys Incorporated.
MAC Address 00:04:5A:51:07:1D
Driver Version 2.10.02.06 built by: WinDDK

Modem

Type Conexant HCF V90 56K RTAD Speakerphone PCI Modem
Speed 56 Kbps
Port COM3

Keyboard

Type Standard 101/102-Key or Microsoft Natural PS/2 Keyboard

Pointing Device

Type Microsoft PS/2 Port Mouse (IntelliPoint)


360 Posts

April 12th, 2002 12:00

once at that website above click on:


Stop 0x0000000A or IRQL_NOT_LESS_OR_EQUAL
The Stop 0xA message indicates that a kernel-mode process or driver attempted to access a memory location to which it did not have permission, or at a kernel interrupt request level (IRQL) that was too high. A kernel-mode process can access only other processes that have an IRQL lower than, or equal to, its own. This Stop message is typically due to faulty or incompatible hardware or software.

Interpreting the Message
This Stop message has four parameters:

Memory address that was improperly referenced.
IRQL that was required to access the memory.
Type of access (0x00000000 = read operation, 0x00000001 = write operation).
Address of the instruction that attempted to reference memory specified in parameter 1.
If the last parameter is within the address range of a device driver used on your system, you can determine which device driver was running when the memory access occurred. You can typically determine the driver name by reading the line that begins with:

**Address 0xZZZZZZZZ has base at -
If the third parameter is the same as the first parameter, a special condition exists in which a system worker routine, carried out by a worker thread to handle background tasks known as work items, returned at a higher IRQL. In that case, some of the four parameters take on new meanings:

Address of the worker routine.
Kernel interrupt request level (IRQL).
Address of the worker routine.
Address of the work item.
Resolving the Problem
The following suggestions are specific to Stop 0xA errors. For additional troubleshooting suggestions that apply to all Stop errors, see "Stop Message Checklist" later in this appendix.

A Stop 0xA message might occur after installing a faulty device driver, system service, or firmware. If a Stop message lists a driver by name, disable, remove, or roll back the driver to correct the problem. If disabling or removing drivers resolves the issues, contact the manufacturer about a possible update. Using updated software is especially important for multimedia applications, antivirus scanners, and CD mastering tools.
A Stop 0xA message might also be due to failing or defective hardware. If a Stop message points to a category of devices (video or disk adapters, for example), try removing or replacing the hardware to determine if it is causing the problem.
If you encounter a Stop 0xA message while upgrading to Windows XP Professional, the problem might be due to an incompatible driver, system service, virus scanner, or backup. To avoid problems while upgrading, simplify your hardware configuration and remove all third-party device drivers and system services (including virus scanners) prior to running setup. After you have successfully installed Windows XP Professional, contact the hardware manufacturer to obtain compatible updates. For more information about simplifying your system for troubleshooting purposes, see " Troubleshooting Concepts and Strategies" and "Troubleshooting Startup" in this book.
For more information about Stop 0xA messages, see the Microsoft Knowledge Base link on the Web Resources page


Dell 4300 XP Home Edition
Pent 4 1.6HGz
40 GB Western Ditigal
128 MB Sdram (Duh)
ATI Rage Ultra 16MB
NEC NR 7800A Cd RW/Floppy
Conexant HSF V92 Modem
Creative SB Live Sound
Altec Lansing ACS-621 w/Subwoofer
Epson 880 Printer
HP ScanJet 3400
ZoneAlarm
Norton Antivirus 2002

360 Posts

April 12th, 2002 14:00

nt = No Text

Dell 4300 XP Home Edition Pent 4 1.6HGz 40 GB Western Ditigal 128 MB Sdram (Duh) ATI Rage Ultra 16MB NEC NR 7800A Cd RW/Floppy Conexant HSF V92 Modem Creative SB Live Sound Altec Lansing ACS-621 w/Subwoofer Epson 880 Printer HP ScanJet 3400 ZoneAlarm Norton Antivirus 2002

1.3K Posts

April 12th, 2002 14:00

Hi Barb,
For some reason the link would not copy correctly. I had to click in the left pane and create a short cut, then it went to the right link! I didn't mean to cut you.

Marvin P

XPS B800r
512MBz Ram
Windows XP (2/1/02)
&
8200 1.8G
512MBz Ram
XP
&
Truck Vanity Plate "Dell4Me" (Maine)

1.3K Posts

April 12th, 2002 14:00

nickgreene,

Try this link;
http://www.microsoft.com/technet/prodtechnol/winxppro/reskit/prmd_stp_ottj.asp


Marvin P

XPS B800r
512MBz Ram
Windows XP (2/1/02)
&
8200 1.8G
512MBz Ram
XP
&
Truck Vanity Plate "Dell4Me" (Maine)

396 Posts

April 13th, 2002 23:00

Do you have Roxio Easy CD creator installed? Are you running Xp?

April 16th, 2002 17:00

Running Windows 2000 Pro and yes, running Roxio

1 Message

October 22nd, 2002 18:00

I am getting the same BSD in all ways except for the memory address (obviously).  In my case, I will randomly and get the BSD (as in, the computer was just idling) about once a month.  Sometimes the BSD message will stick around long enough for me to read it, sometimes it won't.  I have tried downloading and installing the latest Intel IDE and Chipset drivers from Dell support.  I've done this in the past and it didn't seem to make a difference.  The only thing reinstalling the drivers did this time that I can be certain of is that it messed up my sound drivers, which I've reinstalled.  For some reason, Device Manager shows that the previous, MS Digitally Signed drivers are still in use.  Luckily, I haven't lost any major work because of this, yet.

Device Manager -> IDE ATA/ATAPI Controllers -> Intel(r) 82801BA Ultra ATA Controller -> Properties -> Driver Tab -> Driver Details
lists C:\WINNT\System32\DRIVERS\IntelAta.sys as a driver file used.  The "file version" listed in that same window does not seem to have changed to the new version number after I installed the latest drivers.

My System:
Optiplex GX240
P4 1.5GHz
Windows 2000 SP3
Got Roxio
2x 128MB RDRAM

If anyone finds any help for this problem, please respond.

Thanks,

Brian

October 23rd, 2002 07:00

This is a known problem it is either a bad driver, or hardware quite possibly you may need to reinstall your operating system but you will want to try updating the driver 1st then replace the pice of hardware 2nd then if all else fails reinstall os
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