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19 Posts
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80935
June 10th, 2004 15:00
Erratic Mouse Behavior
A friend of mine bought a new Dell Dimension 2400 computer a month ago. With it came a USB optical mouse with Dell written on it. While we were moving the mouse it erratically jumped to either the top left edge of the screen or the bottom left edge of the screen at varying intervals. It was annoying and we called Dell about it. The tech rep walked us through many steps and after some troubleshooting decided it was the mouse. So they sent us a new mouse (same type) and we returned the old one.
Well the new one isn't quite as bad but it still does the jumping to the edge of the screen periodically. It also doesn't glide smoothly across the screen. To get it to move we seem to have to pick it up from the desk for a moment and lay it back down, then it works for that moment.
We have tried it without a pad and with a mouse bad but no difference.
We now have come to the conclusion that it isn't the mouse but our computer. Any help you can provide would be much appreciated.
Thank you.
Jean
Well the new one isn't quite as bad but it still does the jumping to the edge of the screen periodically. It also doesn't glide smoothly across the screen. To get it to move we seem to have to pick it up from the desk for a moment and lay it back down, then it works for that moment.
We have tried it without a pad and with a mouse bad but no difference.
We now have come to the conclusion that it isn't the mouse but our computer. Any help you can provide would be much appreciated.
Thank you.
Jean
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Minitruk
3 Posts
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June 12th, 2004 01:00
Mary Larson
19 Posts
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June 12th, 2004 15:00
Hopefully soon.
Jean
SBNNG
4 Posts
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June 12th, 2004 15:00
MichaelCretired
2 Intern
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1.3K Posts
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June 14th, 2004 11:00
All,
I can assure you there are no known issues regarding this other than a virus.
Can everybody tell us what they have as far as hardware and software is concerned. Let's start there and see what we can find.
Minitruk
3 Posts
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June 14th, 2004 11:00
Mary Larson
19 Posts
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June 14th, 2004 12:00
I sure hope you can help us.
My friend has a new Dell Dimension 2400 running XP Home Edition. She has only the software that came with her system. The mouse has done this from day one. She isn't very knowledgeable on the computer so she hasn't really added or changed anything as she only uses email and internet.
Jean
MichaelCretired
2 Intern
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1.3K Posts
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June 14th, 2004 12:00
All,
I'm not saying that it is a virus, I only said that the only known issues I could find like this were viruses. I'm only trying to see if something develops, to see if we can find a pattern.
SBNNG
4 Posts
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June 14th, 2004 12:00
Dimension 2400 Pent. 4 2.66GHz 256MB RAM Windows XP
I can print out a complete inventory from Device Manager and fax that to you if you would like.
I agree with previous post that if it is a virus it came that way.
SBNNG
MichaelCretired
2 Intern
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1.3K Posts
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June 14th, 2004 13:00
Cindy,
I'm sorry, I never said it was a virus. I stated that the only known issues I could find related to something like this was the result of a virus. I guess I should have said I could not find any known issues.
I asked that everybody post some basic information and see if we could find a common thread and maybe then find a solution.
Cindy the Terri
5 Posts
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June 14th, 2004 13:00
Virus - shmyrus. What a cop out. You guys bought a bunch of cheap Chinese mice that don't pass quality control and now you have customers complaining and no solutions.
And the best response you have is virus? Sorry but I logged on to this board to find a solution not a cop out.
My machine is brand new with McAfee Security Center installed by you and I have had this problem from day one. I switched my mouse with a coworker who uses a track ball on the identical machine as mine and the new mouse behaves the same. I checked with another coworker with the identical machine and he has the same problem I do.
So here are my thoughts:
1. Cheap, substandard workmanship
2. Poorly written mouse driver
ajmi81978
104 Posts
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June 14th, 2004 16:00
Donny P
1 Message
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June 14th, 2004 18:00
Hi.
I just hooked up my new Dimension 8300, XP Pro system yesterday (full info below) and the same erratic issue is happening with the Optical USB mouse.....the mouse speeds on it's own to the left corner intermittently...as you can imagine, very annoying and frustrating!
Thanks for your time!
Don
Dell Dimension 8300 Series Pentium® 4 Processor with HT Technology 3GHz w/800MHz FSB/ 1MB cache
Memory 1GB Dual Channel DDR SDRAM at 400MHz (2x512M)
Keyboard Dell ® Quietkey ® Keyboard
Monitors 17 in 1703FP Ultrasharpâ„¢ Digital Flat Panel Display
Video Card New 128MB DDR ATI RADEONâ„¢ 9800 Pro Graphics Card with TV-Out and DVI
Hard Drive 160GB Serial ATA Hard Drive (7200RPM)
Floppy Drive and Additional Storage Devices 3.5 in Floppy Drive
Operating System Microsoft® Windows® XP Professional
Mouse Dellâ„¢ Optical USB Mouse
Network Interface Integrated Intel® PRO 10/100 Ethernet
Modem 56K PCI Data/Fax Modem
CD orDVD Drive Dual Drives: 48x CD-RW Drive + 12x CD/DVD burner (DVD+RW/+R)
Sound Card Sound Blaster Audigyâ„¢2 (D) Card w/Dolby 5.1, and IEEE 1394 capability
Speakers Dell A425 Speakers w/Subwoofer
Productivity Software Productivity Pack with WordPerfect® and Microsoft® Money Standard
Security Software McAfee Security Center w/VirusScan,Firewall and Privacy,1-year subscription
Digital Music Dell Jukebox powered by MUSICMATCH
Digital Photography Dell Picture Studio, Paint Shop Pro Trial, Photo Album Starter Edition
Dell Media Experience Dell Media Experienceâ„¢
Message Edited by Donny P on 06-14-2004 02:45 PM
possum7
9 Posts
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June 16th, 2004 21:00
Minitruk
3 Posts
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June 16th, 2004 23:00
SBNNG
4 Posts
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June 17th, 2004 01:00