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12 Posts

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April 11th, 2006 07:00

Intermittent booting problem with 8400

I am having a number of intermittent problem with my 10 month old Dell 8400 (3.4GHz)
 
These are;
1. When booting up the it will display the Windows XP logo and then just before the logon screen appears it will go back to the DELL bios screen and attempt to boot again. It then goes into this cycle refusing to start Windows XP
2. When booting up the it will display the Windows XP logo and then just before the logon screen appears a message box appears with the message "The endpoint format is invalid". I press the OK button and it restarts again from the Dell bios screen, and then behaves as point 1.
3. The system will start correctly but any USB devices refuse to work and the Device Manager reports problems with the device
4. The system has "Blue screened" after booting into Windows XP.
 

I have tried to diagnose/fix the problems by.
1. Running a chkdsk on the hard drives, no problems were reported
2. reinstalling Windows XP, this appeared to resolve the problem but it came back after a few days
3. Remove and re-seated the RAM in the motherboard.
4. Run a full virus scan using Symantec's AntiVirus, (which I keep up to date)
5. I have the latest Bios A08 and updated the Intel Chipset drivers.
6. Run the Dell diagnostics, they report no problems.

None of the above has resolved the problems. The only thing I have found to fix the above problems is to enter the bios and turn off "Hyper threading" on the CPU, it then appears to make the PC stable, but as the above problems are intermittent, it may be coincidental. I believe the problems is CPU or Motherboard related.
Has anybody got any ideas as to the cause of the problem.
 
Thanks

 

12 Posts

April 11th, 2006 08:00

Can spyware cause a problem during the startup process of Windows? I'll give it try tonight, thanks

319 Posts

April 11th, 2006 08:00

Have you run any spyware detection software on your system. Norton anti virus looks for virus's and repairs them if needed. Go online and search Google for a program called Ewido. Download it and install it on your system. Once installed boot into safe mode and run this application (it is free to try) it is the best spyware app I have found bar none. Allow the program to repair any stuff it finds. Once it is done reboot and see what happens and get back to me with the results.

134 Posts

April 11th, 2006 11:00

Have you tried running a repair on the OS? If so, try backing up your data and do a CLEAN install.

12 Posts

April 11th, 2006 12:00

I did reinstalled Windows over the top of the existing system, so I could preserve the data, but this did not fix the problem. I have Raid 1 so I could pop one of the disks and reformat the other, if that doesn't work I could then restore the data from the popped drive I suppose, but I was going to do that as a last resort.

Thanks

12 Posts

April 11th, 2006 20:00

I ran the spyware detection software you recommended, but it only came up with a few cookies, I removed those and it still refused to boot up. I have now done a repair of my system and it has booted again. So I'll see how long it lasts for this time. Although I didn't install some unsigned BlueTooth drivers I had been using with a MSI dongle for a while, just in case it was them causing the problem.

12 Elder

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172.6K Points

April 12th, 2006 00:00

Don't forget that you need to install all the XP updates and hotfixes again, after doing a Repair Reinstall. So don't be surfing the net until you do, or you will get infected with malware for sure.

Ron

12 Posts

April 12th, 2006 09:00

Will the update engine know to do this again, or do I have to do it manually.

12 Elder

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172.6K Points

April 12th, 2006 16:00

Go to the MS update site and let it scan your system. It should come back with the entire list of updates you need. If it doesn't, then you will have to do it manually.

Ron
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