I have a dell desktop 2400 and the multimedia audio controller is showing that I don't have any drivers
for that ,but I'm unable to locate any drivers from the doanload menu. please help I have no sound.
Red Sceptre: What model PC and what Operating System?
Robby: Your drivers are here under Audio. If you have the integrated, use the Analog Devices driver. If you have the SoundBlaster Live card, you'll need to use the CD that came with it or find drivers from Creative.com, since Dell only lists patches for that particular card.
If that doesn't work, then try uninstalling Soundmax from Add/Remove, then go into your Device Manager and uninstall the Multimedia Audio Controller. Reboot the PC, then try reinstalling driver again (if the Add Hardware wizard pops up, do NOT let it try to find a driver, just cancel it and install the driver from the Dell page).
If that doesn't help, post back with the EXACT error and I'll see what I can find.
EDIT: If you haven't already, go ahead and try saving the file to your desktop, then uninstall everything as I mentioned before, reboot, then run the file you saved to see if it will install.
Message Edited by Alexandra_P on 04-22-2008 03:31 PM
before you told me about the ikernel stuff i already went back to install shield and just clicked run or something anf it installed SoundMax. I restarted my computer. Everything looks like its back to normal but i still dont hear sound. So im currently working on the Ikernel thing but this is my current problem now.
There was an errro with ikerner.exe. After i downloaded it and overwrote everything it gave me a note that said something about the install instructions and stuff. Then I clicked Install Now and the Setup came up. I double clicked and then it said error with ikernel.exe.
Look in Control Panel - Sounds and Audio Devices and make sure everything's set up correctly. Under the Audio tab make sure Soundmax is set as the default audio and nothing is muted anywhere else.
System Restore information here - it might undo whatever caused the problem in the first place. You can revert back to where you are now if it doesn't work.
Red - If the install worked the second time and device manager shows you have a working audio driver, you probably don't have to worry about the ikernel problem - the lack of sound may simply be a settings problem (hopefully) in control panel.
And I should've thought of this before. Can you use system restore to go back to before all this happened?
Im just going to Uninstall SoundMax and then the Multimedia Audio Controller and then reboot. Then try to reinstall driver. ok? oh and how would i system restore? Why is the sound still not coming out!?!?
Yeah after I system restored it finally worked. When I restarted the computer and it did that little tune I got so happy lol. Well thanks again! U Pwn U Rock ur da best!
robbyrob0097
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April 22nd, 2008 16:00
for that ,but I'm unable to locate any drivers from the doanload menu. please help I have no sound.
Alexandra_P
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April 22nd, 2008 18:00
Red Sceptre: What model PC and what Operating System?
Robby: Your drivers are here under Audio. If you have the integrated, use the Analog Devices driver. If you have the SoundBlaster Live card, you'll need to use the CD that came with it or find drivers from Creative.com, since Dell only lists patches for that particular card.
http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=DIM_PNT_P4_CEL_2400&os=WW1&osl=en&catid=&impid=
Red_Sceptre
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April 22nd, 2008 19:00
Alexandra_P
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April 22nd, 2008 20:00
Red: Your drivers are here:
http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=DIM_PNT_CEL_2350&os=WW1&osl=en&catid=&impid=
Try downloading and installing the Analog Devices driver under Audio.
Alexandra_P
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April 22nd, 2008 20:00
Go ahead and try overwriting it first.
If that doesn't work, then try uninstalling Soundmax from Add/Remove, then go into your Device Manager and uninstall the Multimedia Audio Controller. Reboot the PC, then try reinstalling driver again (if the Add Hardware wizard pops up, do NOT let it try to find a driver, just cancel it and install the driver from the Dell page).
Red_Sceptre
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April 22nd, 2008 20:00
It says it already exists should i overwrite it?
Red_Sceptre
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April 22nd, 2008 21:00
Alexandra_P
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April 22nd, 2008 21:00
ikernel.exe is the InstallShield engine used to install various programs, including drivers. Here are some general tips on how to fix it.
http://knowledge.macrovision.com/selfservice/viewContent.do?externalId=Q108450&sliceId=1
If that doesn't help, post back with the EXACT error and I'll see what I can find.
EDIT: If you haven't already, go ahead and try saving the file to your desktop, then uninstall everything as I mentioned before, reboot, then run the file you saved to see if it will install.
Red_Sceptre
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April 22nd, 2008 21:00
Red_Sceptre
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April 22nd, 2008 21:00
Alexandra_P
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April 22nd, 2008 22:00
Look in Control Panel - Sounds and Audio Devices and make sure everything's set up correctly. Under the Audio tab make sure Soundmax is set as the default audio and nothing is muted anywhere else.
System Restore information here - it might undo whatever caused the problem in the first place. You can revert back to where you are now if it doesn't work.
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx
Alexandra_P
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April 22nd, 2008 22:00
Red - If the install worked the second time and device manager shows you have a working audio driver, you probably don't have to worry about the ikernel problem - the lack of sound may simply be a settings problem (hopefully) in control panel.
And I should've thought of this before. Can you use system restore to go back to before all this happened?
Red_Sceptre
8 Posts
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April 22nd, 2008 22:00
Im just going to Uninstall SoundMax and then the Multimedia Audio Controller and then reboot. Then try to reinstall driver. ok? oh and how would i system restore? Why is the sound still not coming out!?!?
Red_Sceptre
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April 23rd, 2008 00:00
Alexandra_P
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April 23rd, 2008 02:00