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32348
April 22nd, 2008 14:00
Multimedia Audio Controller Help!!!!!!!!!!!!!
I accidentially cancelled an upgrade or something for the multimedia audio controller and now it wont work. When i looked for it there was a yellow question mark on it and myother audio stuff(Audio Codecs etc.) are working properly but have an unknown location. it also says i have no audio device but my speakers on my monitor are connected. What do i do?!?!?!?!
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robbyrob0097
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April 22nd, 2008 16:00
for that ,but I'm unable to locate any drivers from the doanload menu. please help I have no sound.
Alexandra_P
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April 22nd, 2008 18:00
Red Sceptre: What model PC and what Operating System?
Robby: Your drivers are here under Audio. If you have the integrated, use the Analog Devices driver. If you have the SoundBlaster Live card, you'll need to use the CD that came with it or find drivers from Creative.com, since Dell only lists patches for that particular card.
http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=DIM_PNT_P4_CEL_2400&os=WW1&osl=en&catid=&impid=
Red_Sceptre
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April 22nd, 2008 19:00
Alexandra_P
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April 22nd, 2008 20:00
Red: Your drivers are here:
http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=DIM_PNT_CEL_2350&os=WW1&osl=en&catid=&impid=
Try downloading and installing the Analog Devices driver under Audio.
Alexandra_P
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April 22nd, 2008 20:00
Go ahead and try overwriting it first.
If that doesn't work, then try uninstalling Soundmax from Add/Remove, then go into your Device Manager and uninstall the Multimedia Audio Controller. Reboot the PC, then try reinstalling driver again (if the Add Hardware wizard pops up, do NOT let it try to find a driver, just cancel it and install the driver from the Dell page).
Red_Sceptre
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April 22nd, 2008 20:00
It says it already exists should i overwrite it?
Red_Sceptre
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April 22nd, 2008 21:00
Alexandra_P
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April 22nd, 2008 21:00
ikernel.exe is the InstallShield engine used to install various programs, including drivers. Here are some general tips on how to fix it.
http://knowledge.macrovision.com/selfservice/viewContent.do?externalId=Q108450&sliceId=1
If that doesn't help, post back with the EXACT error and I'll see what I can find.
EDIT: If you haven't already, go ahead and try saving the file to your desktop, then uninstall everything as I mentioned before, reboot, then run the file you saved to see if it will install.
Red_Sceptre
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April 22nd, 2008 21:00
Red_Sceptre
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April 22nd, 2008 21:00
Alexandra_P
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April 22nd, 2008 22:00
Look in Control Panel - Sounds and Audio Devices and make sure everything's set up correctly. Under the Audio tab make sure Soundmax is set as the default audio and nothing is muted anywhere else.
System Restore information here - it might undo whatever caused the problem in the first place. You can revert back to where you are now if it doesn't work.
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx
Alexandra_P
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April 22nd, 2008 22:00
Red - If the install worked the second time and device manager shows you have a working audio driver, you probably don't have to worry about the ikernel problem - the lack of sound may simply be a settings problem (hopefully) in control panel.
And I should've thought of this before. Can you use system restore to go back to before all this happened?
Red_Sceptre
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April 22nd, 2008 22:00
Im just going to Uninstall SoundMax and then the Multimedia Audio Controller and then reboot. Then try to reinstall driver. ok? oh and how would i system restore? Why is the sound still not coming out!?!?
Red_Sceptre
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April 23rd, 2008 00:00
Alexandra_P
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April 23rd, 2008 02:00