Unsolved
This post is more than 5 years old
2 Posts
0
89157
November 2nd, 2013 09:00
No Audio Device
I open Sounds and Audio and NO AUDIO DEVICE. It was working fine and I downloaded a file that sent my system into a tailspin. Everything working now except audio. I have search the internet for solutions but to no avail. I have tried the following:
System restore. Would not restore to any prior point. Tried 7 different points.
Dell web site and updated the Chipset and Audio Drivers. I have listed SOUNDMAX Integrated Digital Audio and no warnings listed. I have no idea if this is the correct device since it does not work.
I have gone to Computer management and stopped and started windows audio.
I have F2 at boot and stopped and started integrated audio.
Here is info that I have. HELP Please and thank you for any and all suggestions.
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name DESKTOP
System Manufacturer Dell Computer Corporation
System Model OptiPlex GX260
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2391 Mhz
BIOS Version/Date Dell Computer Corporation A09, 11/1/2004
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
[Sound Device]
Item Value
Name SoundMAX Integrated Digital Audio
Manufacturer Analog Devices, Inc.
Status OK
PNP Device ID PCI\VEN_8086&DEV_24C5&SUBSYS_01261028&REV_01\3&172E68DD&0&FD
I/O Port 0x0000D800-0x0000D8FF
I/O Port 0x0000DC40-0x0000DC7F
Memory Address 0xFFA00400-0xFFA005FF
Memory Address 0xFFA00000-0xFFA000FF
IRQ Channel IRQ 17
Driver c:\windows\system32\drivers\smwdm.sys (5.12.01.3503, 449.16 KB (459,944 bytes), 10/18/2013 7:44 PM)
DELL-Munawar P
748 Posts
0
November 2nd, 2013 09:00
Hi ottawacobourg,
I’d be glad to assist you regarding the same, please follow the below mentioned steps to fix the issue.
1. Please click on the below link which has some steps to troubleshoot and fix the Audio issue, please follow the Step 1, step 2 and 3 respectively.
http://dell.to/1gj888p
2. This has 3 steps to troubleshoot, run the troubleshooter option and updating the drivers from the website.
3. In order to update the drivers please click on the below link
http://dell.to/1dFtXxL
4. Type in the Service tag, under Drivers and downloads select the Operating system and install the latest Audio drivers.
Please complete these steps and let us know your findings.
ottawacobourg
2 Posts
0
November 2nd, 2013 10:00
Thank you but I have the same issue.
Step 1, everything is connected and active with no question marks in device manager.
Step 2, troubleshooting can not find audio device and recommends I update drivers
Step 3, I have already updated drivers and chipset from Dell web site.
DELL-Munawar P
748 Posts
0
November 4th, 2013 06:00
Hi ottawacobourg,
Thank you for your response, I appreciate that you’ve tried a couple of troubleshooting steps and suspecting the issue with the software we request you to re-install the OS on the computer again. Please re-install the Windows XP on your computer by clicking on the below link which has the installation steps.
http://dell.to/1aXVAzt
Please click on the below link to download the drivers.
http://dell.to/1dFtXxL
Type in the Service tag, Under Drivers and downloads select the Operating system and install the drivers on the computer.
Please complete these steps and let us know your findings.
speedstep
11 Legend
•
47K Posts
1
November 4th, 2013 07:00
Somehow I think you do not have an Optiplex GX260 but rather a DELL CHINA EC280??
Release Title: Audio: Analog Devices ADI 198x Integrated Audio, Driver, Windows 2000, Windows 98,
Windows XP, Multi Language, Dimension 4500S, OptiPlex GX260, v. 5.12.01.3503, A01
Release Date: 05/20/2002
Description: ADI Onboard Sound Driver Multiple System
http://ftp.us.dell.com/audio/R41863.EXE
You will ALWAYS get driver not found FOREVER until you reformat and reinstall
the right way with the DELL Soundmax drivers for your SPECIFIC board.
There may be a way of fixing this but most persons are not willing to spend the time or money to make that happen. There is no free and easy fix for this error.
http://downloadfinder.intel.com/scripts-df-external/Product_Filter.aspx?ProductID=816
INF Update Utility [INFINST.EXE] (1541KB) 6.3.0.1007 12/16/2004
This utility installs INF files that inform the operating system how to properly
configure the chipset for specific functionality such as USB and AGP.
ftp://aiedownload.intel.com/df-support/8178/eng/infinst_enu.exe
Microsoft Windows* 98SE
Microsoft Windows* Me
Microsoft Windows* 2000
Microsoft Windows* XP
Microsoft Windows Server* 2003
VEN 8086 = INTEL
DEV 24c5 = Realtek AC'97 Audio Drivers
SIS Chipset drivers would need to be installed first for an EC280.
No IDEA where on Dell you find drivers for this beast.
R153492.EXE