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46791
November 8th, 2016 06:00
Optiplex 390 Error Code: 2000-0415
I have dell optiplex 390, I am getting a ePSA diagnostic error code: 2000-0415
It also says to check all the cables and sensors.
In order to clarify this, I have taken out the entire motherboard outside the cabinet, and only connected the PSU, Monitor, KB and Mouse.
I have also tried clearing the BIOS, the firmware is an updated A11 version.
But Still, am getting a same error.
Kindly, help me out.
Thanking you in anticipation of a positive reply.
Regards,
Chidanand B
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robert p
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November 8th, 2016 10:00
The code indicates that the intrusion switch has been activated, which means the case is open. If you have reset the switch and are still receiving the message, you should check to see that you have the latest bios update installed.
speedstep
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November 8th, 2016 10:00
error code 2000:0415 Check cables
This error typically signifies that a specific cable is not connected or is not seated correctly, and will normally name the specific cable in question.
For Example
ERROR CODE: 2000 - 0415
Validation: 10577
Msg: Cables - Check the following cables: LCD Cable
Why are you testing? What is the actual problem?
http://www.dell.com/support/article/us/en/19/SLN115162/
http://www.dell.com/support/home/us/en/19/epsa
chidanandmba
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November 8th, 2016 20:00
Dear All,
The ePSA Error Code : 2000-0415
Validation : 125880
[Admin NOTE: Service tag removed per TOU policy]
No other cables connected except, Monitor, KB & Mouse, with PSU.
My Desktop hasn't come with Chassi intrusion switch.
The machine is with the latest A11 BIOS.
Kindly guide, what else can be done on this...?
Thanking you
Regards,
Chidanand B
robert p
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November 10th, 2016 05:00
Please check the manual, page 8 for the location of your intrusion switch. You will need to disable it from the BIOS if you've taken the MB out of the case.
chidanandmba
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November 10th, 2016 06:00
Dear Sir,
Thank you for your time..
FYI: Intrusion Switch in the BIOS is also disabled.. But still getting the same error as above..
If any thing else can be checked, please let me know..
Thanks again
robert p
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9.4K Posts
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November 10th, 2016 08:00
Well, it may be the cable then. Here is information.
Dario Cdj
2 Posts
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September 21st, 2017 10:00
Hi, please can i have pinout of front I/O cable? I'm using Optiplex 390 mb but with another case. Everything works fine, found power switch, ide led and power led, but bios give me "Alert! Front I/O Cable failure". Just pressing f1 everything work but want to eliminate this. PLEASE !
Thanks
Dario