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8819
September 3rd, 2013 17:00
Optiplex 620 Sound Issue
I have headphone sound but no speaker sound. Changed and tested speakers. Tried driver and chipset update. Spend hours to no avail ...any ideas??
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DELL-Kalyan S
750 Posts
0
September 3rd, 2013 18:00
Hi PuzzledOne,
Welcome to Dell community!
Ideally, if headphones and external speakers are working fine but there is no audio output from the internal speakers, the internal speakers have to be replaced.
You have mentioned about changing and testing the speakers, do you mean to say that you have replaced the internal speakers?
PuzzledOne
2 Posts
0
September 3rd, 2013 19:00
Actually no external speakers were working. By plugging the speakers into the headphone jack the speakers work so i assume the sound card is ok . When I plug working headphones into the speaker jack...nothing. looks like a bad speaker jack..what ya think?
DELL-Kalyan S
750 Posts
0
September 4th, 2013 14:00
Hi PuzzledOne,
Yes, the rear audio port is faulty and the motherboard has to be replaced. Refer the following link to check the computer’s warranty status: http://dell.to/19jog3q
If the computer has active warranty, please send me the service tag and registered owner’s name on the computer in a Private Message. To send me a Private Message, click my User name, and then click Start Conversation.
If the warranty on the computer has expired, you may contact our expired warranty services to purchase/replace the compatible parts. Please refer the following link that has contact details for our Expired Warranty Services: http://dell.to/14Zllxk