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July 14th, 2014 01:00
Precision T3610 issue with USB3
Hi we have a problem with the Precision T3610. We have 10 in our organization that have just been purchased. They are being imaged via Sccm (Windows 7 64bit) with no problems apart from the USB 3 ports. The USB 2 ports are all fine but the Renesas Chipset USB 3 ports come up with an exclamation in the device manager. The error is code 10 can not start.
I have applied the driver packages from the dell site also the firmware update from the intel which worked until a reboot. I re imaged again and applied the the bios update (A07) which had already been applied they worked until I re imaged and they weren't working again same error.
I saw a fix to set the Windows Driver Foundation service to automatic and reboot but that hasn't work so now i'm looking for any other suggestions.
Thanks Paul
az_ppmd
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December 21st, 2014 20:00
I have the same issue. Have applied latest drivers / firmware patch. Will be calling Dell so they can fix it.
Justin C
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December 22nd, 2014 15:00
Greetings Paulr2 and Az_ppmd,
Thank you for your posts and feedback.
I found out that this very issue was supposed to be resolved VIA a new CAB file which contains chipset updates that solve this issue.
Did you already try this CAB from December 17th? http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=47R7V&fileId=3421618509&osCode=W764&productCode=precision-t7610-workstation&languageCode=EN&categoryId=SM
az_ppmd
2 Posts
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December 31st, 2014 14:00
After interacting with Dell Pro Support, it was determined that the problem in my case was a conflict with the Anker 4 port USB 3.0 PCIe card that I installed. As soon as I disconnected the card, I regained functionality of the Dell's USB 3.0 ports.