Unsolved
This post is more than 5 years old
1 Message
0
91177
January 30th, 2016 17:00
Problem Restoring Computer to Factory Settings
I am trying to restore a dell desktop to factory settings. It started to reset once but got stuck at 30% for hours so the computer was restarted and tried again and it got stuck at 1%. After that, it wasn't even possible to reset it. Months after changing the graphics card, the computer showed an error on start up and you had to press F2 enter escape to start it. Now it's in a loop so once you do that it just restarts all over again. It was originally a windows seven. The dell tech support person said this particular computer isn't meant for anything above windows seven and we would have to reset using windows seven, however it was reset about a year ago I think using windows 8.1 so it should be possible to do the same now? It says something about a driver too.
ieee488
6 Operator
•
11.1K Posts
•
38.4K Points
0
January 30th, 2016 18:00
It could be your have a failing hard drive.
The instructions are very clear what you have to do.
http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?docid=DSN_347576
As to Windows 7 or Windows 8.1, whatever is on the hard drive is what matters. No point in arguing.
DELL-Pradeep L
90 Posts
0
February 1st, 2016 05:00
Hi Kelandry,
If reset is not working on windows 8.1, please reinstall the operating system using OS disc. Please note that if windows 7 was shipped along with system, you need the product key for windows 8.1.
To confirm the issue with hardware, you can run diagnostics using this link: http://dell.to/1bOPeAk