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October 13th, 2012 15:00
Restore using factory image did not work
I have an XPS 8300 with Windows 7 Professional 64 bit purchased Dec 2011. A few days ago I began seeing the blue error screen. It got progressively worse until it started to pop up just minutes after booting up my computer. I decided to restore the computer back to factor settings using the factory image. I followed all the instructions and it looked like the restore completed successfully. However, when I clicked restart, Windows wil now not start properly. As windows tries to start a blue error screen pops up for one second and then I get a screen for Windows Error Recovey. I run Windows Error Recovey but it does not come up with anything. I don't know what to do at this point.
I also tried to restore my computer using a set of recovery disks I created when I received the computer. That is not working at all. The system is not recognizing any image store on these DVD's.
Philip_Yip
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October 13th, 2012 18:00
Have you ran the diagnostics. Power down the system and press F12 at the Dell BIOS screen, run the diagnostics with any extended tests.
DELL-Roshan L
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May 17th, 2013 02:00
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