System battery is low

The battery is a small battery that looks like a watch battery that powers the CMOS chip where the BIOS configuration data is stored.  It shouldn't be low on a new computer, but I have seen this problem reported by several users over the last couple of weeks.  Maybe Dell got a batch of bad batteries.  Either call Dell Tech Support and have them ship you a new battery, or go to Radio Shack and get a replacement battery for a few bucks.  To see where the battery is located, look at the following document:

 

Steve

What needs to be done? The battery needs to be replaced (you were hoping for something better than that, weren't you?).

Why would the battery be low? It could have been less than perfect when it left the factory, or it could be a power drain on your system. Is your system attached to a power strip that you turn off? I've often wondered if doing so shortens battery life (1 month is still too short). You can probably get a replacement from Dell under warranty, or you can just go to a department store and buy a CR2032 (look in the camera department). They're pop-out/pop-in replacement.

RavenTradingGroup,

Thanks for using the Dell Community Fourm.

Before having service to replace the battery, make sure you are not connected to a power surge protector.  There are issues with certain power surge protectors causing that error to come up.  Try connecting the system directly into the outlet and see if you still get the message.

OK ... Dell Support ... I removed the surge protector (and UPS) and connected directly. The error message went away. I presume that it is therefore a bogus message and that I should simply ignore it and press F1 to continue the boot procedure since I want the UPS in the system. Is my assumption correct?

Thanks in advance

Steve Sherwood

RavenTradingGroup,

I would recommend asking the manufacturer to check their product and make sure there's nothing wrong with it.  That's just to be on the safe side.

Are there any known faults with certain battery back ups and surge supressors?  If so which brands? I am to afraid to keep my pc plugged into an outlet!!

 

Linda

Message Edited by silly_lilly on 12-12-2003 03:42 AM