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July 13th, 2008 12:00
System lockup when downloading/transferring files
I am really hoping someone can help me here, I have spent hours trying to get help with this and have gotten nowhere.
I have an Inspiron 530 PC and I use a wireless internet connection by using a USB wireless network adapter, which functions just fine. However, if I attempt to download a file at a high speed, after 2-3 minutes of downloading either Windows Vista will completely freeze, or the USB device will somehow become disabled.
At first I thought it was the wireless network adapter, so I bought a new one. The new one has the same problem. I then tried both wireless network adapters on a different computer, and there was no problem at all. So the problem is confined to my computer.
I noticed that despite the fact that all my USB devices function, this problem occurs only when transferring files at a high speed. I then tried using a USB external hard drive to transfer files onto this computer. After 2-3 minutes, the USB device became disabled.
I also tried moving the computer and using a standard wired internet connection. I was able to download files with no problem.
In summary, the problem is isolated to my PC, as all of these devices work perfectly elsewhere. The problem ONLY occurs when transferring large files at a fast speed via the USB port. I have also tried using various different USB ports on the front or back of the PC and all of them have the same problem.
Does anyone have any suggestions on how to proceed? It appears to be a physical hardware problem with the ports, or possibly the motherboard (I hope not).
One big problem in getting this solved is that Dell's technical support people are literally incapable of understanding the problem. I have nothing personal against the Indian tech workers, but no matter what I do I am unable to get them to understand what I am saying.
After spending 20 minutes on the phone with one person, he still thought I was trying to download a file directly to an external drive by plugging the wireless adapter into it somehow. Another person told me that I need to buy more RAM, and that 2GB isn't enough to download files from the internet. They all want to use that program that takes control of your computer, in order to check for antivirus problems or increase virtual memory or mess with other settings like that.
I have a degree in IT and work as a database manager, and am a knowledgeable computer user. Naturally I can understand why Dell treats most of their callers as inexperienced users - because it is normally true. But I know for a fact that there are no virtual memory settings that can fix this, and no computer virus preventing things from working. I believe I may need some hardware replaced. But I just can't get a Dell employee to help me.


The_Namek
2 Intern
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2.8K Posts
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July 13th, 2008 18:00
chocoboat,
You mentioned having tried both of the USB wireless NICs on a different computer & they worked fine on that machine. Let's start there. What major differences exist between that computer and your Inspiron 530? Is the other computer also a Dell? Is it a desktop or a portable? Same OS as the 530 or a different version of Windows? If it is running the same version of Windows do both computers have the same service pack installed?
Have you done anything else to try to fix this problem aside from what you listed in your post?
chocoboat
23 Posts
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July 13th, 2008 19:00
The other computer is a Dell Inspiron 530s desktop with an AMD Sempron processor, with Windows Vista Home Basic. Other than the processor and Home Basic vs Home Premium there's very little difference.
I haven't done anything else to try to fix it because I can't think of anything else to try. There's no error message that I can research... it just freezes up or stops working.
The_Namek
2 Intern
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2.8K Posts
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July 13th, 2008 20:00
OK, that answers a few of the questions I had. What about SP1? Have you installed it on either the 530 or the 530s? One of the most common possible fixes for USB-related problems is to uninstall all the USB Root Hubs in Device Manager then reboot & let Windows reinstall the drivers for them. I'd suggest doing this next. May not work but there's only one way to find out.
chocoboat
23 Posts
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July 13th, 2008 20:00
Both computers have SP1, but this problem has been taking place both before and after it was installed.
Thanks for the suggestion, that definitely sounds worth a try. I'm going to do it now.