Steve,I have the same exact problem.......

i can not find a fix for this and support is not to helpfull........


i usually restart before i shut down...i real pain.....but i hope when i upgrade to xp it will fix this



anybody else know?





cshousley wrote:
- When I shutdown windows ME, the monitor goes blank,
- but the CPU does not shut down. I must hold the
- power button for about 8 seconds and it finally
- quits.
-
- This does not typically happen when I have only been
- up for a short time. If I have been up for a while,
- it happens almost always.
-
- Tech support said that the problem was Norton
- Antivirus and that I must disable Norton before I
- shut down.
-
- Any other suggestions.
-
- Steve
-
-

My advice to both of you is to check out the Windows ME shutdown troubleshooter.

*********
Custom built Athlon Thunderbird 800MHz, Abit KT7A mobo, 256MB PC133 SDRAM
Maxtor DiamondMax Plus 40GB 7200RPM ATA 100
MSI StarForce 818 nVidia GeForce2 MX 32MB 4xAGP
Micron 700Mx 17" monitor
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Toshiba PCX1100 DOCSIS cable modem, Linksys NC100 FastEthernet 10/100 NIC
Philips Vesta Pro Scan PC Camera, Logitech optical wheel mouse
Win 98SE

Hi, I had this problem and this worked, my computer has shut down properly ever sense. Open your Norton, Go to Options/Auto-protect(#)/Advance. Go down and find where it says Floppy Disk Scans,, Uncheck "scan floppies for boot virures when shutting down Windows" then click ok. THis should solve your problem, WITHOUT dissableing Norton.

What model computer do you have? This sounds like a BIOS problem. Go into the BIOS setup and change the option for power down. You should have choices like - Off, Last State, etc. Since you don't say what model you have, I can't tell you exactly which setting to use, or how it will be listed in the BIOS setup for your model.

Steve

For Norton 2001, go to options. Click on autoprotect>advanced tab. Now look on the right-side of the page and uncheck 'scan floppies on shutdown'.

Did that but it didn't work. Thanks though, and I am glad it worked for you.

Steve

Steve,

I have a "new" "refurbished" 8200 Dell with a 1.7 processor. Came with a network card, but just got that into use over Thanksgiving weekend. Soon after this the problem started.

Steve


volcano11 wrote:
- What model computer do you have? This sounds like a
- BIOS problem. Go into the BIOS setup and change the
- option for power down. You should have choices like
- - Off, Last State, etc. Since you don't say what
- model you have, I can't tell you exactly which
- setting to use, or how it will be listed in the BIOS
- setup for your model.
-
- Steve
-
-
-
-
-


volcano11 wrote:
- What model computer do you have? This sounds like a
- BIOS problem. Go into the BIOS setup and change the
- option for power down. You should have choices like
- - Off, Last State, etc. Since you don't say what
- model you have, I can't tell you exactly which
- setting to use, or how it will be listed in the BIOS
- setup for your model.
-
- Steve
-
-
-
-
-

Did that but it didn't work. Thanks though, and I am glad it worked for you.

Steve

I had the same problem and went to selective startup and the startup function. I unchecked everything I didn't need. It has worked for me every time I shut down.

Hope this helps. A technician talked me through it.

Rob