XPS 2710 - Configuration Utility on start up

Question

I just received my Dell XPS 2710 this week. Loaded with all the top specs for this machine. (16 gb Ram, 32 GB SSD, etc) Removed the unit from the box, plugged it in and began the set up process Established key board language, Time Zone, etc. Shut down the computer to do other things around the house. Came back to my brand new computer about one-half hour later and tried to turn it on. Unit powered up and got "stuck" on the Dell logo screen. Called Dell Technical support and was instructed to "adjust" boot setting in the Bios. (F2 key brought us to Bios). After a few attempts at changing Boot options, Dell Technical support managed to get my computer running again. However, now each and every time I start up or restart, I get a 15 second "flash" showing the "Intel Rapid Storage Technology - Option ROM", screen suggesting to use CTRL-I to enter that screen. It shows my hard drive as a "non-RAID" drive and my solid state drive as a "Cache Disk (1). Dell Technical support suggested that I just ignore this start up sequence and everything would be fine. The system, after the Intel Rapid Storage Technology "flash", goes to the "Lock Screen" which I "remove" using the space bar and I am taken to the Login screen and I log in and everything seems fine.

If this how the boot up sequence is supposed to work, and everyone's system is the same, then I guess I can live with it. If not could someone please tell me how I can get a "clean" boot from this system. Hard to believe that a brand new computer would require support one-half hour after being removed from the box.

Thanks for any help that you can provide

osprey4 · Accepted Answer

Hi glenhockey,

Sorry for the headaches for a brand new machine. Wow!!

Anyway, in this rare instance, the Dell techies are actually correct. The CTRL-i menu is supposed to show up at every boot. But of course, you can just ignore that screen and the system should continue to boot normally.

glenhockey · Answer

Osprey4

Thank you very much for your reply. You have given me a great sense of relief in that I thought the boot sequence was another "issue" Dell had with the XPS 2710 without a solution. It is very re-assuring to know that the Control -I menu is a "normal" part of the boot sequence. The Dell techies sometimes get painted in an unfavourable light for not knowing their products (that was what I was thinking in my head), however this instance goes to show that they aren't so bad after all.

Again thanks for your reply. I can now enjoy my new computer without thinking that something is wrong.

Glenhockey

osprey4 · Answer

Glad to help!

Locked Topics – Desktops General

XPS 2710 - Configuration Utility on start up

Was this post helpful?