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February 11th, 2005 15:00

600m Diagnostics Results

Hi, I ran a diagnostics test this morning to fix my sound which I think it did..despite not reporting any errors.

However, this message came up..

"Dell Error Code: 3700:011B

Msg: Expected fan on low RPM of 2000. Detected fan RPM=2810."

I didn't expect to see a message like that. My laptop is very warm but I thought that was normal. My computer takes a long time for certain tasks but I thought that was normal too. I've looked into this problem through the search function on this site and cannot find any additional information.

My specs:
Got the computer in Aug. 2003
Windows XP version 2002 SP2
Intel Pentium M 1300 MHZ 597MHZ (what does this refer to?) 256 MB of RAM
About 80% of a 28GB hard drive filled and it was previously close to 90% recently and for a while too.

Could someone help me out? Thank you so much.

98 Posts

February 11th, 2005 18:00

your best bet is to email tech support. 

18 Posts

February 12th, 2005 05:00

The problem is the fan. It needs to be replaced. I wouldn't use that system until the fan's replaced. Overheating can damage the laptop seriously. If you're still under warranty, call tech support and they'll troubleshoot with you and should eventually determine that the fan should be replaced. Then, depending on your warranty, they'll send a tech out to replace the fan or arrange for you to send it to their depot to get it repaired.
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