Unsolved
This post is more than 5 years old
3 Posts
0
196063
May 15th, 2003 20:00
AC power adapter can not be determind
I have a brand new I8500. When I start it up with the AC adapter connected, the laptop stops (before OS starts) with the message: The AC power adapter type can not be determind, this will prevent optimal system performance. The laptop will not charge the battery but it runs on AC, and when the AC adapter is connected there is no light on the battery indicator. Hope sombody can help me with this problem.
No Events found!
hornerjo
11 Posts
0
August 8th, 2003 13:00
I have the exact same problem. First the AC Adapter (Rev L01) was making a high pitched whine noise. Found out they have an updated version, but sent me the old one anyhow. So I got a new one (Rev L03). Yay, it's not noisy. But now I get the same message on bootup and the battery won't charge.
Dell tech support suggested:
1. Update the bios (I have A01, A03 is out). Ok, but I can't. In order to do so, you must have the battery and the AC Adapter plugged in or the update program gives an error and forces you to cancel.
2. Motherboard needs to be replaced. Don't think so, it worked just fine before on the older AC Adapter. Plus if they searched this forum they would see that that did not work for others with the same problem.
So Dell Tech support is sending another adapter. If that doesn't work, I have to send it in to get the bios updated.
gb2nz
2 Posts
0
August 9th, 2003 10:00
I have the very same problem. I'm have been running the A03 BIOS for over a month with no problems and then a week ago I started receiving the same error message and symptoms you've had. I'm working with Dell mobile-pc group with no results as of yet. Did you get the problem resolved.
lawmanbpd
2 Posts
0
August 10th, 2003 03:00
I also have the same problem. Tech Support had me update my bios and sent me a new battery. Now they want me to send the laptop in for a new motherboard ! They never even offered to try a new ac adapter first !
I have an Inspiron 8500.
Olav
3 Posts
0
August 11th, 2003 15:00
hornerjo
11 Posts
0
August 12th, 2003 11:00
Olav,
What version bios are you running?
hornerjo
11 Posts
0
August 13th, 2003 13:00
Olav
3 Posts
0
August 13th, 2003 19:00
I`m using bios A03. The first adapter that I got with the laptop (that wasent recognised) was also a L03 revision. Olav.
garyme2
1 Message
0
August 14th, 2003 16:00
Hi all,
Just a quick note - I recently joined the forums because my new 8500 was having the "adapter not recognized" problem. The adapter was also an L03. Support sent me a new one, also L03, that works fine. I wanted to report in because I was also having the processor speedstep issue (there are a couple of threads regarding this). Having the new adapter also seemed to cure the processor speed. I am now locked in at 2.6Ghz instead of the 1.2Ghz I did have, and boy, I can sure tell the difference.
Good luck.
garyme2
russhad
5 Posts
0
August 14th, 2003 17:00
JohnBK
4 Posts
0
August 14th, 2003 18:00
I have a 600M with the exact same problem. They diagnosed bad mobo, but by the time it was sent to the tech and he arrived, the ac adapter was dead. So they ordered a new dispatch, but someone at Dell cancelled it unilaterally because it didn't have level 3 approval necessary for a 3rd service call for the same problem. I discovered this two days later, and they have issued a new dispatch order. 48 hours later, the order has not been shipped. The customer service email I received told me to reply to the message if the issue was not resolved. I replied and the email bounced as undeliverable.
No resolution yet.
hornerjo
11 Posts
0
August 14th, 2003 19:00
Message Edited by hornerjo on 08-14-2003 03:29 PM
JohnBK
4 Posts
0
August 15th, 2003 18:00
lawmanbpd
2 Posts
0
August 15th, 2003 19:00
russhad
5 Posts
0
August 16th, 2003 08:00
hornerjo
11 Posts
0
August 17th, 2003 12:00
Yes I do, I spoke with a tech. That little pin in the middle is what sends the data to the computer on what type of AC Adpater is installed.
Thing is, when they sent me a new ac adpater they only send the adapter part - not the cord end that goes to into the computer! So if that part of the cord was bad I have no way of replacing it.Edit: I take that back, it does have the correct end, but the new adapter still does not work.John
Message Edited by hornerjo on 08-18-2003 11:11 AM