Address a problem with ST Micro Screen Detection sensor on XPS 15

Question

hi

Few days back i updated the drivers of my xps 15. All the drivers installed perfectly, but after that I am getting this error in Action Center:

Address a problem with ST Micro Screen Detection sensor.

I dont know why this error is coming or how to solve it. I checked on google for this same error, I found it but I did not find any free fall protection software anywhere on my system. still dont know how to do it. Can anyone point out the possible issue?

Thanks

speedstep · Answer

1. Open Device Manager > System Device, to check if you have ‘ST Micro ScreenDetection Sensor’ listed (It should be ST Micro Accelerometer.)

2. Open Control Panel > FreeFall Data Protection, if it fails or you get error message, the wrong driver could be installed.

3. Download the ST Microelectronic Driver http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=st+microelectronics+de351dl+motion+sensor&cat=sup&ref=ac

4. Running this will remove the existing FreeFall Data Protection application first, and then ask you to re-boot. After re-boot, the application would be re-installed.

5. Check the steps 1 and 2 to see if they’re correct.

Moreover, in order to avoid the wrong update, please open the Windows Update, and right-click ‘ST Microelectronics – Other Hardware – ST Micro ScreenDetection Sensor Driver’, choose ‘hide the update’.

kromastorm · Answer

hi

thanks for replying. I saw that solution on google. But I am unable to find the micro sensor in device manager. I just see an unknown device there. Under which category is it supposed to be shown? I about the driver link. I went there but its showing so many version, how to find which one is in this system?

Thanks

kromastorm · Answer

hi

I updated the first visible driver from that link, now the unknown driver issue is not there, and i see the ST micro accelerometer in System Device category. But its showing some message also. I am attaching the new snapshot of that. Is this normal. Will it work with this issue also? I will try to update it directly in the meantime..

Thanks for the link!

kromastorm · Answer

okay, i got it working finally. The issue was somewhat with the latest driver.. It seems that the day I updated the drivers for the first time. The latest MT micro accelerometer uninstalled the current driver, but did not update it with newer version, and hence the errors. now its perfectly fine..

Mvroon · Answer

Hey Guys,

I have the same poblem, same PC, the device was shown as an uninstalled device, have now installed the driver R253427 but still have an error(This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

what can I do?

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Address a problem with ST Micro Screen Detection sensor on XPS 15

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