I keep recieving an error for memory diagnostics test on the Support assist software.
Windows memory diagnostics test showed no problems.
I ran the utility with F12 it also showed no problems.
I even replaced one of the RAM modules and still recieved an advanced pattern test fail.
There are no issues in Windows environment with memory and no blue screen crashes.
SupportAssist Log File |
| Wednesday, June 17, 2015 4:56:41 PM |
| Overall Test Result: Failed |
| |
| System Memory |
| Total Physical Memory: |
16.00 GB |
|
| Maximum Supported Memory: |
16.00 GB |
|
| 8192 MB DDR3 (1600 MHz) |
|
|
|
|
| Memory Type: |
DDR3 (1600 MHz) |
|
| Memory Manufacturer: |
Micron |
|
| Memory Part Number: |
16KTF1G64HZ-1G6E1 |
|
| Memory Serial Number: |
0F230A34 |
|
|
| 8192 MB DDR3 (1600 MHz) |
|
|
|
|
| Memory Type: |
DDR3 (1600 MHz) |
|
| Memory Manufacturer: |
Hynix/Hyundai |
|
| Memory Part Number: |
HMT41GS6BFR8A-PB |
|
| Memory Serial Number: |
381C3598 |
|
|
|
|
| Advanced Pattern Test |
| Test Started |
|
6/17/2015 4:48:13 PM |
| Error Message: |
Memory read-write error at physical address 000000013D44FFC4H. Wrote pattern 55555555H, read back pattern 554D4555H. |
6/17/2015 4:49:05 PM |
| Error Message: |
Memory read-write error at physical address 000000013D44FFC8H. Wrote pattern 55555555H, read back pattern 55155555H. |
6/17/2015 4:49:05 PM |
| Error Message: |
Memory read-write error at physical address 000000013D44FFCCH. Wrote pattern 55555555H, read back pattern 55555455H. |
6/17/2015 4:49:05 PM |
| Error Message: |
Memory read-write error at physical address 000000019ABCDB0CH. Wrote pattern 55555555H, read back pattern 55555455H. |
6/17/2015 4:49:05 PM |
| Error Message: |
Memory read-write error at physical address 0000000297A27FCCH. Wrote pattern 55555555H, read back pattern 55555455H. |
6/17/2015 4:49:05 PM |
| Error Message: |
Memory read-write error at physical address 00000001F596048CH. Wrote pattern 55555555H, read back pattern 55555455H. |
6/17/2015 4:49:05 PM |
| Test Finished: |
Failed (Error code: WME02-I9M) |
6/17/2015 4:50:10 PM |
|
|
| Bit Low Test |
| Test Started |
|
6/17/2015 4:50:11 PM |
| Test Finished: |
Passed |
6/17/2015 4:50:29 PM |
|
|
| Bit High Test |
| Test Started |
|
6/17/2015 4:50:29 PM |
| Test Finished: |
Passed |
6/17/2015 4:50:49 PM |
|
|
| Nibble Move Test |
| Test Started |
|
6/17/2015 4:50:49 PM |
| Test Finished: |
Passed |
6/17/2015 4:51:11 PM |
|
|
| Checkerboard Test |
| Test Started |
|
6/17/2015 4:51:11 PM |
| Test Finished: |
Passed |
6/17/2015 4:51:32 PM |
|
|
| Walking One Left Test |
| Test Started |
|
6/17/2015 4:51:32 PM |
| Test Finished: |
Passed |
6/17/2015 4:52:10 PM |
|
|
| Walking One Right Test |
| Test Started |
|
6/17/2015 4:52:10 PM |
| Test Finished: |
Passed |
6/17/2015 4:52:48 PM |
|
|
| Auxiliary Pattern Test |
| Test Started |
|
6/17/2015 4:52:48 PM |
| Test Finished: |
Passed |
6/17/2015 4:53:15 PM |
|
|
| Address Test |
| Test Started |
|
6/17/2015 4:53:15 PM |
| Test Finished: |
Passed |
6/17/2015 4:53:38 PM |
|
|
| Modulo20 Test |
| Test Started |
|
6/17/2015 4:53:38 PM |
| Test Finished: |
Passed |
6/17/2015 4:54:46 PM |
|
|
| Moving Inversion Test |
| Test Started |
|
6/17/2015 4:54:46 PM |
| Test Finished: |
Passed |
6/17/2015 4:55:39 PM |
|
|
| Windows Memory Test |
| Test Started |
|
6/17/2015 4:55:39 PM |
| Test Finished: |
Passed |
6/17/2015 4:55:39 PM |
|
|
|
|
|
|
|
|
| Express Service Code |
358-178-463-02 |
|
|
|
| Operating System |
| Name |
Microsoft Windows 8.1 (64-bit) |
|
|
|
|
|
| Windows Directory |
c:\windows |
|
| System Directory |
c:\windows\system32 |
|
| Maximum OS Memory |
128.00 GB |
|
|
|
| User Name |
Ettore DE Gaetano |
|
|
|
| Windows Update |
| Automatic Updates |
Automatic download and install |
|
| Last checked |
2015-06-17 15:06:43 |
|
|
|
|
|
| Windows Update |
| Automatic Updates |
Automatic download and install |
|
| Last checked |
2015-06-17 15:06:43 |
|
|
|
| Firewall - Windows Firewall |
| Windows Firewall Enabled |
Yes |
|
|
|
| Virus Scanner - Kaspersky Anti-Virus |
| Product Name |
Kaspersky Anti-Virus |
|
|
|
| On Access Scanning Enabled |
Yes |
|
|
|
| Virus Scanner - Windows Defender |
| Product Name |
Windows Defender |
|
|
|
| On Access Scanning Enabled |
No |
|
|
|
|
|
|
|
|
|
|
|
| ePPID |
CNAlienware 17 R21296355J000D |
|
|
|
|
|
| Intel(R) Mobile Express Chipset SATA RAID Controller |
|
|
| Location |
PCI bus 0, device 31, function 2 |
|
|
|
|
|
| PCI Identification |
|
| Vendor Name |
Intel Corporation |
|
|
|
|
|
|
|
|
| Driver Provider |
Intel Corporation |
|
| Driver Version |
13.1.0.1058, 5-2-2014 |
|
| Driver |
c:\windows\system32\drivers\iastora.sys |
|
|
|
| Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft) |
|
|
| Location |
PCI bus 0, device 20, function 0 |
|
| Type |
USB xHCI Controller (USB 3.0) |
|
|
|
| PCI Identification |
|
| Vendor Name |
Intel Corporation |
|
|
|
|
|
|
|
|
| Driver Provider |
Microsoft |
|
| Driver Version |
6.3.9600.17797, 4-9-2015 |
|
| Driver |
c:\windows\system32\drivers\usbxhci.sys |
|
|
|
| Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D |
|
|
| Location |
PCI bus 0, device 26, function 0 |
|
| Type |
USB EHCI Controller (USB 2.0) |
|
|
|
| PCI Identification |
|
| Vendor Name |
Intel Corporation |
|
|
|
|
|
|
|
|
| Driver Provider |
Microsoft |
|
| Driver Version |
6.3.9600.17238, 6-21-2006 |
|
| Driver |
c:\windows\system32\drivers\usbehci.sys |
|
|
|
| Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26 |
|
|
| Location |
PCI bus 0, device 29, function 0 |
|
| Type |
USB EHCI Controller (USB 2.0) |
|
|
|
| PCI Identification |
|
| Vendor Name |
Intel Corporation |
|
|
|
|
|
|
|
|
| Driver Provider |
Microsoft |
|
| Driver Version |
6.3.9600.17238, 6-21-2006 |
|
| Driver |
c:\windows\system32\drivers\usbehci.sys |
|
|
|
|
|
| Intel(R) Core(TM) i7-4980HQ CPU @ 2.80GHz (CPU:0) |
| Name |
Intel(R) Core(TM) i7-4980HQ CPU @ 2.80GHz |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Performance |
|
| Max Qualified Speed |
2.80 GHz |
|
| Max Turbo Boost Speed |
4.00 GHz |
|
|
|
| Multiplier |
x 36.0 (8 - 28) |
|
| Max Turbo Boost Ratio |
x 40 |
|
|
|
|
| Features |
MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, FMA, XD, VMX, IDA, AVX2 |
|
| Cache Summary |
|
| L1 Data Cache |
4 x 32.00 kB |
|
| L1 Instruction Cache |
4 x 32.00 kB |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| L1 Data Cache |
|
|
|
|
|
|
|
|
| Associativity |
8-Way Set-Associative |
|
|
|
|
|
| L1 Instruction Cache |
|
|
|
|
|
|
|
|
| Associativity |
8-Way Set-Associative |
|
|
|
|
|
| L2 Cache |
|
|
|
|
|
|
|
|
| Associativity |
8-Way Set-Associative |
|
|
|
|
|
| L3 Cache |
|
|
|
|
|
|
|
|
| Associativity |
12-Way Set-Associative |
|
|
|
|
|
| L4 Cache |
|
|
|
|
|
|
|
|
| Associativity |
16-Way Set-Associative |
|
|
|
|
|
|
|
|
|
| System Memory |
| Total Physical Memory |
16.00 GB |
|
| Maximum Supported Memory |
16.00 GB |
|
| Page Files |
|
|
| Page File c:\pagefile.sys |
|
|
|
|
|
|
|
|
| 8192 MB DDR3 (1600 MHz) |
|
|
|
|
| Memory Type |
DDR3 (1600 MHz) |
|
| Memory Manufacturer |
Micron |
|
| Memory Part Number |
16KTF1G64HZ-1G6E1 |
|
| Memory Serial Number |
0F230A34 |
|
|
|
| 8192 MB DDR3 (1600 MHz) |
|
|
|
|
| Memory Type |
DDR3 (1600 MHz) |
|
| Memory Manufacturer |
Hynix/Hyundai |
|
| Memory Part Number |
HMT41GS6BFR8A-PB |
|
| Memory Serial Number |
381C3598 |
|
|
|
|
|
|
|
| Main Battery |
| Battery Name |
PABAS0241231 |
|
| Manufacturer Name |
TOSHIBA |
|
|
|
| Battery Serial Number |
0x76B |
|
| Designed Capacity Percentage |
100 |
|
| Current Charge Percentage |
100 |
|
|
|
| Full Charged Capacity |
95.53 Wh |
|
| Designed Capacity |
96.00 Wh |
|
|
|
|
|
|
|
| Network Card - Killer e2200 Gigabit Ethernet Controller (NDIS 6.30) |
| Vendor Name |
Qualcomm Atheros |
|
| Serial Number |
FF-57-BB-D2-34-E6-D7-FF |
|
|
|
| MAC Address |
34:e6:d7:57:bb:d2 |
|
|
|
|
|
|
|
| Gateway IP Address |
0.0.0.0 |
|
|
|
| Driver Provider |
Qualcomm Atheros |
|
| Driver Version |
8.1.0.23, 3-27-2014 |
|
|
|
| Network Card - Killer Wireless-n/a/ac 1525 Wireless Network Adapter |
| Vendor Name |
Qualcomm Atheros |
|
|
|
|
|
| MAC Address |
d8:5d:e2:30:c3:61 |
|
|
|
| Current Speed |
866.70 Mbps |
|
|
|
|
|
| Gateway IP Address |
192.168.1.1 |
|
|
|
|
|
| Driver Provider |
Qualcomm Atheros Communications Inc. |
|
| Driver Version |
11.0.0.400, 9-15-2014 |
|
|
|
| Bluetooth Port - Qualcomm Atheros QCA61x4 Bluetooth 4.0 |
| Bluetooth Port Address |
(D8:5D:E2:30:C3:62) |
|
|
|
| Driver Provider |
Qualcomm Atheros Communications |
|
| Driver Version |
3.0.0.400, 9-15-2014 |
|
|
|
|
|
| LITEONIT L8T-256L9G-11 M.2 2280 256GB |
|
|
| Model Number |
LITEONIT L8T-256L9G-11 M.2 2280 256GB |
|
| Serial Number |
TW05612H550854CM0465 |
|
| Firmware Revision |
H88110C |
|
|
|
|
|
| Sector Information |
|
| Physical Sector Size |
512 B |
|
| Logical Sector Size |
512 B |
|
| Logical Sector Count |
500118192 |
|
|
| Supported Standards |
ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 |
|
| Negotiated Signaling Speed |
6.0 Gbps |
|
| Rotation Rate |
Non-rotating media |
|
| Security Information |
|
| Status |
User password not set, Security is unlocked, Security is frozen |
|
| Master Password Capability |
High Security |
|
|
|
| Excessive Password Attempts |
No |
|
|
| OS - C: |
| Volume Serial Number |
2685-A2E5 |
|
|
|
| Volume Capacity |
229.28 GB |
|
| Volume Free Space |
182.49 GB |
|
| Volume Used Space |
46.79 GB |
|
|
|
| WINRETOOLS - X: |
| Volume Serial Number |
647C-E6D5 |
|
|
|
| Volume Capacity |
750.00 MB |
|
| Volume Free Space |
449.64 MB |
|
| Volume Used Space |
300.36 MB |
|
|
|
|
|
| HGST HTS721010A9E630 |
|
|
| Model Number |
HGST HTS721010A9E630 |
|
| Serial Number |
JR10046P244DEN |
|
| Firmware Revision |
JB0OA3P0 |
|
|
|
|
|
|
|
| Sector Information |
|
| Physical Sector Size |
4 KB |
|
| Logical Sector Size |
512 B |
|
| Logical Sector Count |
1953525168 |
|
|
| Supported Standards |
ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 |
|
| Negotiated Signaling Speed |
6.0 Gbps |
|
|
|
|
|
| Temperature Information |
|
|
|
| Minimum Temperature (Power Cycle) |
20 C |
|
| Maximum Temperature (Power Cycle) |
29 C |
|
| Minimum Temperature (Lifetime) |
19 C |
|
| Maximum Temperature (Lifetime) |
44 C |
|
|
|
| Maximum Temperature Limit |
65 C |
|
|
|
| Minimum Temperature Limit |
-40 C |
|
|
| SMART Attributes |
|
|
|
|
|
|
|
|
|
| Pending Reallocation Count |
0 |
|
| Offline Scan Uncorrectable Errors |
0 |
|
|
|
| Maximum Temperature (Lifetime) |
44 C |
|
| Minimum Temperature (Lifetime) |
19 C |
|
|
|
|
| Security Information |
|
| Status |
User password not set, Security is unlocked, Security is frozen |
|
| Master Password Capability |
High Security |
|
|
|
| Excessive Password Attempts |
No |
|
|
| DATA - D: |
| Volume Serial Number |
3291-2F84 |
|
|
|
| Volume Capacity |
931.39 GB |
|
| Volume Free Space |
927.88 GB |
|
| Volume Used Space |
3.51 GB |
|
|
|
|
|
|
|
| Video Card - Intel(R) Iris(TM) Pro Graphics 5200 |
| Vendor Name |
Intel Corporation |
|
|
|
| Video Card Chip Type |
Intel(R) Iris(TM) Graphics Family |
|
| Video Card Memory |
1.00 GB |
|
| Video Card BIOS |
Intel Video BIOS |
|
| Driver Provider |
Intel Corporation |
|
| Driver Version |
10.18.10.3977, 10-9-2014 |
|
|
|
| Video Card - NVIDIA GeForce GTX 980M |
| Vendor Name |
NVIDIA Corporation |
|
| Interface |
PCI Express x16 |
|
|
|
| Negotiated Link Width |
x8 (maximum x16) |
|
| Video Card BIOS |
84.04.29.00.14 |
|
|
|
|
|
| Driver Version |
9.18.13.5306, 5-27-2015 |
|
|
|
| Display - Generic PnP Monitor |
| Mode |
1920 x 1080 (32-bit) (60 Hz) |
|
| Preferred Mode |
1920 x 1080 (60 Hz) |
|
|
|
|
|
| Video Capture Device - Integrated Webcam |
| Driver Provider |
Microsoft |
|
| Driver Version |
6.3.9600.17217, 6/21/2006 |
|
|
|
|
|
| Sound Card - Sound Blaster Recon3Di |
|
|
| Driver Version |
6.0.100.2053, 1-16-2015 |
|
| Driver |
c:\windows\system32\drivers\cthda.sys |
|
|
|
|
|
| USB Hub |
|
|
|
|
| USB Device Speed |
USB 2.0 (High-speed) |
|
| Driver Provider |
Microsoft |
|
| Driver Version |
6.3.9600.17238, 6-21-2006 |
|
| Driver |
c:\windows\system32\drivers\usbhub.sys |
|
|
|
| USB Hub |
|
|
|
|
| USB Device Speed |
USB 2.0 (High-speed) |
|
| Driver Provider |
Microsoft |
|
| Driver Version |
6.3.9600.17238, 6-21-2006 |
|
| Driver |
c:\windows\system32\drivers\usbhub.sys |
|
|
|
| AW1517 |
|
|
|
|
|
|
|
|
| USB Device Speed |
USB 1.1 (Full-speed) |
|
| Driver Provider |
Microsoft |
|
| Driver Version |
6.3.9600.17041, 6-21-2006 |
|
| Driver |
c:\windows\system32\drivers\hidusb.sys |
|
|
|
| Qualcomm Atheros QCA61x4 Bluetooth 4.0 |
|
|
|
|
| USB Device Speed |
USB 1.1 (Full-speed) |
|
| Driver Provider |
Qualcomm Atheros Communications |
|
| Driver Version |
3.0.0.400, 9-15-2014 |
|
| Driver |
c:\windows\system32\drivers\bthusb.sys |
|
|
|
| Integrated_Webcam_FHD |
| Manufacturer |
CN036P597248754DA7CMA00 |
|
|
|
|
|
| USB Device Speed |
USB 2.0 (High-speed) |
|
| Driver Provider |
Microsoft |
|
| Driver Version |
6.3.9600.17238, 6-21-2006 |
|
| Driver |
c:\windows\system32\drivers\usbccgp.sys |
|
|
|
| Microsoft Optical Mouse with Tilt Wheel |
|
|
|
|
|
|
| USB Device Speed |
USB 1.0 (Low-speed) |
|
| Driver Provider |
Microsoft |
|
| Driver Version |
9.5.172.0, 12-12-2013 |
|
| Driver |
c:\windows\system32\drivers\hidusb.sys |
|
|
|
| USB Device |
|
|
|
|
| USB Device Speed |
USB 1.0 (Low-speed) |
|
|
|
|
|
| Keyboard - Standard PS/2 Keyboard |
| Manufacturer |
(Standard keyboards) |
|
| Driver Provider |
Microsoft |
|
| Driver Version |
6.3.9600.17480, 6-21-2006 |
|
| Driver |
c:\windows\system32\drivers\i8042prt.sys |
|
|
|
| Mouse - Microsoft USB Comfort Optical Mouse 3000 (Mouse and Keyboard Center) |
|
|
| Driver Provider |
Microsoft |
|
| Driver Version |
9.5.172.0, 12-12-2013 |
|
|
|
| Mouse - Touchpad |
|
|
| Driver Provider |
Synaptics |
|
| Driver Version |
18.1.34.36, 11-6-2014 |
|
|
|
| Mouse - Microsoft Optical Mouse with Tilt Wheel |
| Driver Provider |
Microsoft |
|
| Driver Version |
9.5.172.0, 12-12-2013 |
|
|
|
|
|
| Send to Microsoft OneNote 15 Driver |
| Model |
Send to Microsoft OneNote 15 Driver |
|
| Path |
Send To OneNote 2013 |
|
| Driver Version |
15.0.4128.4000 |
|
| Driver |
C:\Windows\System32\DriverStore\FileRepository\ntprint.inf_amd64_e8fcb2dca56ca9f9\Amd64\mxdwdrv.dll |
|
|
|
| Microsoft XPS Document Writer v4 |
| Model |
Microsoft XPS Document Writer v4 |
|
| Path |
Microsoft XPS Document Writer |
|
| Driver Version |
6.3.9600.16384 |
|
| Driver |
C:\Windows\System32\DriverStore\FileRepository\ntprint.inf_amd64_e8fcb2dca56ca9f9\Amd64\mxdwdrv.dll |
|
|
|
| Canon Inkjet MP760 Series |
| Model |
Canon Inkjet MP760 Series |
|
| Path |
Canon Inkjet MP760 Series |
|
| Driver Version |
6.1.7333.0 |
|
| Driver |
C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRV.DLL |
|
|
|
DELL-Jennifer K
4 Apprentice
•
1.2K Posts
0
June 18th, 2015 02:00
Hi Hector,
In this case I would ask you to confirm if the support assist test was initiated after entering the system service tag or by just entering the system model . However since Windows memory diagnostics and F12 diagnostics do not indicate any error message we do not suspect any major issue , still if there are any performance issues with the system do initiate the support assist test after entering the service tag of the system with 1 memory module installed on the system at a time .
If there are any more queries do reply to this post with the service tag of the system sent via private message .
Hoping to hear from you soon .
Have a good day ahead !
Kindest Regards,
Hector316
1 Rookie
•
4 Posts
0
June 18th, 2015 14:00
Thanks for the prompt reply.
I did do that and I recieved a new memory module.
I tested with one RAM 8gb (new memory module only) and still had the same memory test results on Support assist only.
I'm wondering why I wasn't provided two memory modules as my system 16 gb of ram.
However I've not noticed any performance issues yet.
Result:
Critical errors found.
Critical:
Hardware failure
Replace Memory
Note: Warranty details can be viewed by entering your Service Tag on the Dell Support homepage or on the My Products and Services page.
Diagnostics Completed
DELL-Jennifer K
4 Apprentice
•
1.2K Posts
0
June 19th, 2015 11:00
Hi Hector ,
As per the post I see that memory module replacement has been scheduled .Do confirm if this issue is on the new memory module or if you still haven't received the same also do let me know .And I would like to inform that this system has 8GB of memory module only because under the initial order if I check you have been charged and this system configured for only 8GB of memory .
Awaiting your response .
Kindest Regards ,
Hector316
1 Rookie
•
4 Posts
0
June 19th, 2015 13:00
The issue has nothing to do with the memory modules but probably the support assist software that is providing false information.
The system was configured with 16 gb of memory and not 8gb. That is what the original order was.
Any memory stick I try provides the same memory fault result on the dell diagnostic software only.
Every other memory diagnostic software shows no issues.
The person on this forum has the exact same problem as I'm having.
https://na.alienwarearena.com/forums/thread/90610/hardware-software/alienware-17r2-2015-memory-test-failed-wme02/last
Thanks
DELL-Jennifer K
4 Apprentice
•
1.2K Posts
0
June 22nd, 2015 12:00
Hi Hector,
kindly give us sometime ,we have escalated the matter .Once I get more clarity on this will get back to you .
Thanks in advance!
Kind Regards ,
Hector316
1 Rookie
•
4 Posts
0
June 23rd, 2015 16:00
Good news
After the support assist software updated yesterday I no longer recieve advanced memory test errors.
SupportAssist Log File
Hardware Scans
System Summary
Operating System
Security
Motherboard
Processors
Memory
Batteries
Communications
Hard Drives
Video
Audio
USB Devices
Input Devices
Printers
Product Version: 1.1.6664.10
DELL-Jennifer K
4 Apprentice
•
1.2K Posts
0
June 24th, 2015 10:00
Hi Hector ,
Regret the inconvenience caused by the tool .However I would still request you to test the functionality of the system and if there are any concerns do write to us .
Kindest Regards ,
Jennifer
#Iwork4Dell
Loekarin
11 Posts
0
February 23rd, 2016 13:00
I think I have the same problem as other persons reported in this topic.
My laptop: Inspiron i7 5759
I noticed no problems.
I ran the diagnostics test with the SupportAssist. I used my servicetag.The advanced pattern test for the Memory failed. I could read on the screen that this was a critical error. And I was immediately prompted to get a new 8 GB DIMM. This has already been shipped. But then I came across this topic, where I read that maybe there is no real problem with the memory, but that the actual problem is with the SupportAssist.
So I called Technical Support. The supportperson on the phone told me to run the Diagnostics test from the Bootmenu (press F12 during startup. A long test, I had to wait for almost 5 hours before the test was completed.
Results: ALL TESTS PASSED
ePSA extended test passed
I am not a computer expert. Not at all. So the ' critical error' message from the SupportAssist-test scares me: maybe something is wrong?
Or maybe not?
When I look at the screen from the ePSA Pre-boot system Assessment and I press the button ' Advanced Options' I see the part ' Memory'.
There I see:
-Data Bus Stress Test
-WCMATS Test
-March C- Test
-XMATS32 Test
-Ground Bounce Test
-WCMch Test
-Random Pattern Test
-Hurdle Test
-Scan Test
I have no idea what these tests are about, but I can read. I do NOT see the ' advanced pattern test' in this list.
As I said, I am not a computer expert. So how should I interpret these results?
How should I interpret the different results from the SupportAssist (critical problem) and the ePSA test (all tests passed).
Loekarin
11 Posts
0
February 23rd, 2016 14:00
Hereby the pictures. Allthoug in Dutch, I got the same messages as Hector did.