Advanced Pattern test Failed WME02-19M?

Question

I keep recieving an error for memory diagnostics test on the Support assist software. Windows memory diagnostics test showed no problems. I ran the utility with F12 it also showed no problems. I even replaced one of the RAM modules and still recieved an advanced pattern test fail. There are no issues in Windows environment with memory and no blue screen crashes. SupportAssist Log File Wednesday, June 17, 2015 4:56:41 PM Overall Test Result: Failed   System Memory Total Physical Memory: 16.00 GB Maximum Supported Memory: 16.00 GB 8192 MB DDR3 (1600 MHz) Source: SMBIOS Memory Size: 8.00 GB Memory Type: DDR3 (1600 MHz) Memory Manufacturer: Micron Memory Part Number: 16KTF1G64HZ-1G6E1 Memory Serial Number: 0F230A34 8192 MB DDR3 (1600 MHz) Source: SMBIOS Memory Size: 8.00 GB Memory Type: DDR3 (1600 MHz) Memory Manufacturer: Hynix/Hyundai Memory Part Number: HMT41GS6BFR8A-PB Memory Serial Number: 381C3598 Advanced Pattern Test Test Started 6/17/2015 4:48:13 PM Error Message: Memory read-write error at physical address 000000013D44FFC4H. Wrote pattern 55555555H, read back pattern 554D4555H. 6/17/2015 4:49:05 PM Error Message: Memory read-write error at physical address 000000013D44FFC8H. Wrote pattern 55555555H, read back pattern 55155555H. 6/17/2015 4:49:05 PM Error Message: Memory read-write error at physical address 000000013D44FFCCH. Wrote pattern 55555555H, read back pattern 55555455H. 6/17/2015 4:49:05 PM Error Message: Memory read-write error at physical address 000000019ABCDB0CH. Wrote pattern 55555555H, read back pattern 55555455H. 6/17/2015 4:49:05 PM Error Message: Memory read-write error at physical address 0000000297A27FCCH. Wrote pattern 55555555H, read back pattern 55555455H. 6/17/2015 4:49:05 PM Error Message: Memory read-write error at physical address 00000001F596048CH. Wrote pattern 55555555H, read back pattern 55555455H. 6/17/2015 4:49:05 PM Test Finished: Failed (Error code: WME02-I9M) 6/17/2015 4:50:10 PM Bit Low Test Test Started 6/17/2015 4:50:11 PM Test Finished: Passed 6/17/2015 4:50:29 PM Bit High Test Test Started 6/17/2015 4:50:29 PM Test Finished: Passed 6/17/2015 4:50:49 PM Nibble Move Test Test Started 6/17/2015 4:50:49 PM Test Finished: Passed 6/17/2015 4:51:11 PM Checkerboard Test Test Started 6/17/2015 4:51:11 PM Test Finished: Passed 6/17/2015 4:51:32 PM Walking One Left Test Test Started 6/17/2015 4:51:32 PM Test Finished: Passed 6/17/2015 4:52:10 PM Walking One Right Test Test Started 6/17/2015 4:52:10 PM Test Finished: Passed 6/17/2015 4:52:48 PM Auxiliary Pattern Test Test Started 6/17/2015 4:52:48 PM Test Finished: Passed 6/17/2015 4:53:15 PM Address Test Test Started 6/17/2015 4:53:15 PM Test Finished: Passed 6/17/2015 4:53:38 PM Modulo20 Test Test Started 6/17/2015 4:53:38 PM Test Finished: Passed 6/17/2015 4:54:46 PM Moving Inversion Test Test Started 6/17/2015 4:54:46 PM Test Finished: Passed 6/17/2015 4:55:39 PM Windows Memory Test Test Started 6/17/2015 4:55:39 PM Test Finished: Passed 6/17/2015 4:55:39 PM System Summary Product Alienware 17 R2 Service Tag GGD0R32 Express Service Code 358-178-463-02 Operating System Operating System Name Microsoft Windows 8.1 (64-bit) Build Number 9600 DirectX Version 11 Windows Directory c:\windows System Directory c:\windows\system32 Maximum OS Memory 128.00 GB System Name ETTORE User Name Ettore DE Gaetano Windows Update Automatic Updates Automatic download and install Last checked 2015-06-17 15:06:43 Security Windows Update Automatic Updates Automatic download and install Last checked 2015-06-17 15:06:43 Firewall - Windows Firewall Windows Firewall Enabled Yes Virus Scanner - Kaspersky Anti-Virus Product Name Kaspersky Anti-Virus Program Up To Date Yes On Access Scanning Enabled Yes Virus Scanner - Windows Defender Product Name Windows Defender Program Up To Date Yes On Access Scanning Enabled No Motherboard Manufacturer Alienware Product Alienware 17 R2 Chipset Intel PCH HM87 ePPID CNAlienware 17 R21296355J000D BIOS Vendor Alienware Release Date 04/14/2015 BIOS Version String A04 ROM Size 2.00 MB SMBIOS Version 2.8 Intel(R) Mobile Express Chipset SATA RAID Controller Interface PCI Location PCI bus 0, device 31, function 2 Type RAID Controller Class 01h:04h:00h PCI Identification Vendor Name Intel Corporation Vendor ID 8086h Device ID 282Ah Revision 05h Driver Provider Intel Corporation Driver Version 13.1.0.1058, 5-2-2014 Driver c:\windows\system32\drivers\iastora.sys Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft) Interface PCI Location PCI bus 0, device 20, function 0 Type USB xHCI Controller (USB 3.0) Class 0Ch:03h:30h PCI Identification Vendor Name Intel Corporation Vendor ID 8086h Device ID 8C31h Revision 05h Driver Provider Microsoft Driver Version 6.3.9600.17797, 4-9-2015 Driver c:\windows\system32\drivers\usbxhci.sys Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D Interface PCI Location PCI bus 0, device 26, function 0 Type USB EHCI Controller (USB 2.0) Class 0Ch:03h:20h PCI Identification Vendor Name Intel Corporation Vendor ID 8086h Device ID 8C2Dh Revision 05h Driver Provider Microsoft Driver Version 6.3.9600.17238, 6-21-2006 Driver c:\windows\system32\drivers\usbehci.sys Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26 Interface PCI Location PCI bus 0, device 29, function 0 Type USB EHCI Controller (USB 2.0) Class 0Ch:03h:20h PCI Identification Vendor Name Intel Corporation Vendor ID 8086h Device ID 8C26h Revision 05h Driver Provider Microsoft Driver Version 6.3.9600.17238, 6-21-2006 Driver c:\windows\system32\drivers\usbehci.sys Processors Intel(R) Core(TM) i7-4980HQ CPU @ 2.80GHz (CPU:0) Name Intel(R) Core(TM) i7-4980HQ CPU @ 2.80GHz Cores 4 Threads 8 Signature 40661h Family 6h Model 46h Technology 22 nm Temperature 61 C Performance Max Qualified Speed 2.80 GHz Max Turbo Boost Speed 4.00 GHz Current Speed 3.60 GHz Multiplier x 36.0 (8 - 28) Max Turbo Boost Ratio x 40 Bus Speed 99.94 MHz Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, FMA, XD, VMX, IDA, AVX2 Cache Summary L1 Data Cache 4 x 32.00 kB L1 Instruction Cache 4 x 32.00 kB L2 Cache 4 x 256.00 kB L3 Cache 6.00 MB Core : 0 Temperature 62 C Threads 2 Core : 1 Temperature 61 C Threads 2 Core : 2 Temperature 62 C Threads 2 Core : 3 Temperature 62 C Threads 2 L1 Data Cache Quantity 4 Level L1 Type Data Size 32.00 kB Associativity 8-Way Set-Associative Line Size 64 bytes L1 Instruction Cache Quantity 4 Level L1 Type Instruction Size 32.00 kB Associativity 8-Way Set-Associative Line Size 64 bytes L2 Cache Quantity 4 Level L2 Type Unified Size 256.00 kB Associativity 8-Way Set-Associative Line Size 64 bytes L3 Cache Quantity 1 Level L3 Type Unified Size 6.00 MB Associativity 12-Way Set-Associative Line Size 64 bytes L4 Cache Quantity 1 Level L4 Type Unified Size 128.00 MB Associativity 16-Way Set-Associative Line Size 64 bytes Memory System Memory Total Physical Memory 16.00 GB Maximum Supported Memory 16.00 GB Page Files Total Size 2.38 GB Page File c:\pagefile.sys Location c:\pagefile.sys Size 2.38 GB 8192 MB DDR3 (1600 MHz) Source SMBIOS Memory Size 8.00 GB Memory Type DDR3 (1600 MHz) Memory Manufacturer Micron Memory Part Number 16KTF1G64HZ-1G6E1 Memory Serial Number 0F230A34 8192 MB DDR3 (1600 MHz) Source SMBIOS Memory Size 8.00 GB Memory Type DDR3 (1600 MHz) Memory Manufacturer Hynix/Hyundai Memory Part Number HMT41GS6BFR8A-PB Memory Serial Number 381C3598 Batteries Main Battery Battery Name PABAS0241231 Manufacturer Name TOSHIBA Type Li-I - Lithum Ion Battery Serial Number 0x76B Designed Capacity Percentage 100 Current Charge Percentage 100 Current Charge 95.53 Wh Full Charged Capacity 95.53 Wh Designed Capacity 96.00 Wh Voltage 17.20 V Communications Network Card - Killer e2200 Gigabit Ethernet Controller (NDIS 6.30) Vendor Name Qualcomm Atheros Serial Number FF-57-BB-D2-34-E6-D7-FF Interface PCI Express x1 MAC Address 34:e6:d7:57:bb:d2 Adapter Connected No IP Address 0.0.0.0 IP Mask 0.0.0.0 Gateway IP Address 0.0.0.0 Adapter DHCP Enabled Yes Driver Provider Qualcomm Atheros Driver Version 8.1.0.23, 3-27-2014 Network Card - Killer Wireless-n/a/ac 1525 Wireless Network Adapter Vendor Name Qualcomm Atheros Interface PCI Express x1 Slot Name (SMBIOS) J6B1 MAC Address d8:5d:e2:30:c3:61 Adapter Connected Yes Current Speed 866.70 Mbps IP Address 192.168.1.165 IP Mask 255.255.255.0 Gateway IP Address 192.168.1.1 DHCP Server 192.168.1.1 Adapter DHCP Enabled Yes Driver Provider Qualcomm Atheros Communications Inc. Driver Version 11.0.0.400, 9-15-2014 Bluetooth Port - Qualcomm Atheros QCA61x4 Bluetooth 4.0 Bluetooth Port Address (D8:5D:E2:30:C3:62) Service Name BTHUSB Driver Provider Qualcomm Atheros Communications Driver Version 3.0.0.400, 9-15-2014 Hard Drives LITEONIT L8T-256L9G-11 M.2 2280 256GB Vendor Lite-On Model Number LITEONIT L8T-256L9G-11 M.2 2280 256GB Serial Number TW05612H550854CM0465 Firmware Revision H88110C Size 238.5 GB Marketed Size 256 GB Sector Information Physical Sector Size 512 B Logical Sector Size 512 B Logical Sector Count 500118192 Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 Negotiated Signaling Speed 6.0 Gbps Rotation Rate Non-rotating media Security Information Status User password not set, Security is unlocked, Security is frozen Master Password Capability High Security Erase Time 6 minutes Excessive Password Attempts No OS - C: Volume Serial Number 2685-A2E5 File System NTFS Volume Capacity 229.28 GB Volume Free Space 182.49 GB Volume Used Space 46.79 GB WINRETOOLS - X: Volume Serial Number 647C-E6D5 File System NTFS Volume Capacity 750.00 MB Volume Free Space 449.64 MB Volume Used Space 300.36 MB HGST HTS721010A9E630 Vendor Hitachi Model Number HGST HTS721010A9E630 Serial Number JR10046P244DEN Firmware Revision JB0OA3P0 Size 931.5 GB Marketed Size 1 TB Cache Size >= 32.0 MB Sector Information Physical Sector Size 4 KB Logical Sector Size 512 B Logical Sector Count 1953525168 Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 Negotiated Signaling Speed 6.0 Gbps Form Factor 2.5' Rotation Rate 7200 RPM Temperature Information Temperature 29.0 C Minimum Temperature (Power Cycle) 20 C Maximum Temperature (Power Cycle) 29 C Minimum Temperature (Lifetime) 19 C Maximum Temperature (Lifetime) 44 C Maximum Recommended 60 C Maximum Temperature Limit 65 C Minimum Recommended 0 C Minimum Temperature Limit -40 C SMART Attributes Power Cycles 46 Power On Hours 80 Load Cycle Count 2361 Reallocations 0 Pending Reallocation Count 0 Offline Scan Uncorrectable Errors 0 Ultra DMA CRC Errors 0 Maximum Temperature (Lifetime) 44 C Minimum Temperature (Lifetime) 19 C Start Stop Count 66 Security Information Status User password not set, Security is unlocked, Security is frozen Master Password Capability High Security Erase Time 168 minutes Excessive Password Attempts No DATA - D: Volume Serial Number 3291-2F84 File System NTFS Volume Capacity 931.39 GB Volume Free Space 927.88 GB Volume Used Space 3.51 GB Video Video Card - Intel(R) Iris(TM) Pro Graphics 5200 Vendor Name Intel Corporation Interface PCI Video Card Chip Type Intel(R) Iris(TM) Graphics Family Video Card Memory 1.00 GB Video Card BIOS Intel Video BIOS Driver Provider Intel Corporation Driver Version 10.18.10.3977, 10-9-2014 Video Card - NVIDIA GeForce GTX 980M Vendor Name NVIDIA Corporation Interface PCI Express x16 Slot Name (SMBIOS) J6B2 Negotiated Link Width x8 (maximum x16) Video Card BIOS 84.04.29.00.14 GPU : 0 Temperature 53 C Driver Provider NVIDIA Driver Version 9.18.13.5306, 5-27-2015 Display - Generic PnP Monitor Mode 1920 x 1080 (32-bit) (60 Hz) Preferred Mode 1920 x 1080 (60 Hz) Signal Type Digital Video Capture Device - Integrated Webcam Driver Provider Microsoft Driver Version 6.3.9600.17217, 6/21/2006 Audio Sound Card - Sound Blaster Recon3Di Driver Provider CREATIVE Driver Version 6.0.100.2053, 1-16-2015 Driver c:\windows\system32\drivers\cthda.sys USB Devices USB Hub Device Version 0.0.5 USB Version 2.0.0 USB Device Speed USB 2.0 (High-speed) Driver Provider Microsoft Driver Version 6.3.9600.17238, 6-21-2006 Driver c:\windows\system32\drivers\usbhub.sys USB Hub Device Version 0.0.5 USB Version 2.0.0 USB Device Speed USB 2.0 (High-speed) Driver Provider Microsoft Driver Version 6.3.9600.17238, 6-21-2006 Driver c:\windows\system32\drivers\usbhub.sys AW1517 Manufacturer Alienware Serial Number 15.0 Device Version 0.0.0 USB Version 0.0.2 USB Device Speed USB 1.1 (Full-speed) Driver Provider Microsoft Driver Version 6.3.9600.17041, 6-21-2006 Driver c:\windows\system32\drivers\hidusb.sys Qualcomm Atheros QCA61x4 Bluetooth 4.0 Device Version 0.0.1 USB Version 1.1.0 USB Device Speed USB 1.1 (Full-speed) Driver Provider Qualcomm Atheros Communications Driver Version 3.0.0.400, 9-15-2014 Driver c:\windows\system32\drivers\bthusb.sys Integrated_Webcam_FHD Manufacturer CN036P597248754DA7CMA00 Device Version 71.1.8 USB Version 2.0.0 USB Device Speed USB 2.0 (High-speed) Driver Provider Microsoft Driver Version 6.3.9600.17238, 6-21-2006 Driver c:\windows\system32\drivers\usbccgp.sys Microsoft Optical Mouse with Tilt Wheel Manufacturer Microsoft Device Version 1.2.0 USB Version 2.0.0 USB Device Speed USB 1.0 (Low-speed) Driver Provider Microsoft Driver Version 9.5.172.0, 12-12-2013 Driver c:\windows\system32\drivers\hidusb.sys USB Device Device Version 0.0.0 USB Version 0.0.0 USB Device Speed USB 1.0 (Low-speed) Input Devices Keyboard - Standard PS/2 Keyboard Manufacturer (Standard keyboards) Driver Provider Microsoft Driver Version 6.3.9600.17480, 6-21-2006 Driver c:\windows\system32\drivers\i8042prt.sys Mouse - Microsoft USB Comfort Optical Mouse 3000 (Mouse and Keyboard Center) Manufacturer Microsoft Driver Provider Microsoft Driver Version 9.5.172.0, 12-12-2013 Mouse - Touchpad Manufacturer Synaptics Driver Provider Synaptics Driver Version 18.1.34.36, 11-6-2014 Mouse - Microsoft Optical Mouse with Tilt Wheel Driver Provider Microsoft Driver Version 9.5.172.0, 12-12-2013 Printers Send to Microsoft OneNote 15 Driver Model Send to Microsoft OneNote 15 Driver Path Send To OneNote 2013 Driver Version 15.0.4128.4000 Driver C:\Windows\System32\DriverStore\FileRepository
tprint.inf_amd64_e8fcb2dca56ca9f9\Amd64\mxdwdrv.dll Microsoft XPS Document Writer v4 Model Microsoft XPS Document Writer v4 Path Microsoft XPS Document Writer Driver Version 6.3.9600.16384 Driver C:\Windows\System32\DriverStore\FileRepository
tprint.inf_amd64_e8fcb2dca56ca9f9\Amd64\mxdwdrv.dll Canon Inkjet MP760 Series Model Canon Inkjet MP760 Series Path Canon Inkjet MP760 Series Driver Version 6.1.7333.0 Driver C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRV.DLL

DELL-Jennifer K · Answer

Hi Hector,

In this case I would ask you to confirm if the support assist test was initiated after entering the system service tag or by just entering the system model . However since Windows memory diagnostics and F12 diagnostics do not indicate any error message we do not suspect any major issue , still if there are any performance issues with the system do initiate the support assist test after entering the service tag of the system with 1 memory module installed on the system at a time .

If there are any more queries do reply to this post with the service tag of the system sent via private message .

Hoping to hear from you soon .

Have a good day ahead !

Kindest Regards,

Hector316 · Answer

Thanks for the prompt reply.

I did do that and I recieved a new memory module.

I tested with one RAM 8gb (new memory module only) and still had the same memory test results on Support assist only.

I'm wondering why I wasn't provided two memory modules as my system 16 gb of ram.

However I've not noticed any performance issues yet.

We’re sorry, it appears we already have a case open for your service tag.

The reference number is: 312187844

Result:

Critical errors found.

Critical errors must be addressed immediately. Other diagnostics may be affected by these errors. Please follow the steps below to resolve your diagnostic results. You should run the diagnostics again once the critical issues have been resolved.

Clear results

Critical:

Hardware failure

Replace Memory

Your memory module is not working correctly and should be replaced. This part is covered by your warranty. Please fill out the following form and we will ship your free replacement part to you.
Note: Warranty details can be viewed by entering your Service Tag on the Dell Support homepage or on the My Products and Services page.

See full scan results.

Diagnostics Completed

Hardware

Memory

Hardware Type

Diagnostic Name

Result

System Memory

Advanced Pattern Test

Failed

DELL-Jennifer K · Answer

Hi Hector ,

As per the post I see that memory module replacement has been scheduled .Do confirm if this issue is on the new memory module or if you still haven't received the same also do let me know .And I would like to inform that this system has 8GB of memory module only because under the initial order if I check you have been charged and this system configured for only 8GB of memory .

Awaiting your response .

Kindest Regards ,

Hector316 · Answer

The issue has nothing to do with the memory modules but probably the support assist software that is providing false information.

The system was configured with 16 gb of memory and not 8gb. That is what the original order was.

Any memory stick I try provides the same memory fault result on the dell diagnostic software only.

Every other memory diagnostic software shows no issues.

The person on this forum has the exact same problem as I'm having.

https://na.alienwarearena.com/forums/thread/90610/hardware-software/alienware-17r2-2015-memory-test-failed-wme02/last

Thanks

DELL-Jennifer K · Answer

Hi Hector, kindly give us sometime ,we have escalated the matter .Once I get more clarity on this will get back to you . Thanks in advance! Kind Regards ,

Hector316 · Answer

Good news After the support assist software updated yesterday I no longer recieve advanced memory test errors. SupportAssist Log File Last Scan: Default (Manual) - Tuesday, June 23, 2015 4:38:53 PM Overall Test Result: Passed   Hardware Scans Intel(R) Core(TM) i7-4980HQ CPU @ 2.80GHz (CPU:0) Name: Intel(R) Core(TM) i7-4980HQ CPU @ 2.80GHz Cores: 4 Threads: 8 Signature: 40661h Technology: 22 nm Performance Max Qualified Speed: 2.80 GHz Max Turbo Boost Speed: 4.00 GHz Current Speed: 3.20 GHz Multiplier: x 32.0 (8 - 28) Max Turbo Boost Ratio: x 40 Bus Speed: 99.94 MHz Features: MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, FMA, XD, VMX, IDA, AVX2 Cache Summary L1 Data Cache: 4 x 32.00 kB L1 Instruction Cache: 4 x 32.00 kB L2 Cache: 4 x 256.00 kB L3 Cache: 6.00 MB Core : 0 Temperature: 72 C Threads: 2 Core : 1 Temperature: 75 C Threads: 2 Core : 2 Temperature: 73 C Threads: 2 Core : 3 Temperature: 72 C Threads: 2 Register Test Test Started 6/23/2015 4:38:54 PM Test Finished: Passed 6/23/2015 4:38:54 PM Level 2 Cache Test Test Started 6/23/2015 4:38:54 PM Test Finished: Passed 6/23/2015 4:38:57 PM Math Register Test Test Started 6/23/2015 4:38:57 PM Test Finished: Passed 6/23/2015 4:38:57 PM MMX Test Test Started 6/23/2015 4:38:57 PM Test Finished: Passed 6/23/2015 4:38:57 PM SSE Test Test Started 6/23/2015 4:38:57 PM Test Finished: Passed 6/23/2015 4:38:57 PM SSE2 Test Test Started 6/23/2015 4:38:57 PM Test Finished: Passed 6/23/2015 4:38:58 PM SSE3 Test Test Started 6/23/2015 4:38:58 PM Test Finished: Passed 6/23/2015 4:38:58 PM SSSE3 Test Test Started 6/23/2015 4:38:58 PM Test Finished: Passed 6/23/2015 4:38:58 PM SSE4.1 Test Test Started 6/23/2015 4:38:58 PM Test Finished: Passed 6/23/2015 4:38:59 PM SSE4.2 Test Test Started 6/23/2015 4:38:59 PM Test Finished: Passed 6/23/2015 4:39:00 PM AVX Test Test Started 6/23/2015 4:39:00 PM Test Finished: Passed 6/23/2015 4:39:01 PM AVX2 Test Test Started 6/23/2015 4:39:01 PM Test Finished: Passed 6/23/2015 4:39:01 PM Prime Number Generation Test Test Started 6/23/2015 4:39:01 PM Test Finished: Passed 6/23/2015 4:39:02 PM Floating Point Unit Test Test Started 6/23/2015 4:39:02 PM Test Finished: Passed 6/23/2015 4:39:03 PM Stress Test Test Started 6/23/2015 4:41:25 PM Test Finished: Passed 6/23/2015 4:43:01 PM System Memory Total Physical Memory: 16.00 GB Maximum Supported Memory: 16.00 GB 8192 MB DDR3 (1600 MHz) Source: SMBIOS Memory Size: 8.00 GB Memory Type: DDR3 (1600 MHz) Memory Manufacturer: Micron Memory Part Number: 16KTF1G64HZ-1G6E1 Memory Serial Number: 0F230A38 8192 MB DDR3 (1600 MHz) Source: SMBIOS Memory Size: 8.00 GB Memory Type: DDR3 (1600 MHz) Memory Manufacturer: Hynix/Hyundai Memory Part Number: HMT41GS6BFR8A-PB Memory Serial Number: 381C3598 Address Test Test Started 6/23/2015 4:38:54 PM Test Finished: Passed 6/23/2015 4:39:02 PM Advanced Pattern Test Test Started 6/23/2015 4:41:25 PM Test Finished: Passed 6/23/2015 4:49:49 PM HGST HTS721010A9E630 Vendor: Hitachi Model Number: HGST HTS721010A9E630 Serial Number: JR10046P244DEN Firmware Revision: JB0OA3P0 Size: 931.5 GB Marketed Size: 1 TB Rotation Rate: 7200 RPM Cache Size: >= 32.0 MB Temperature: 31.0 C Physical Sector Size: 4 KB Logical Sector Size: 512 B Logical Sector Count: 1953525168 Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 Specification Version: ATA8-ACS rev 6 DATA - D: Volume Serial Number: 3291-2F84 File System: NTFS Volume Capacity: 931.39 GB Volume Free Space: 927.88 GB Volume Used Space: 3.51 GB SMART Short Self Test Test Started 6/23/2015 4:38:54 PM Test Finished: Passed 6/23/2015 4:40:08 PM SMART Status Test Test Started 6/23/2015 4:40:08 PM Test Finished: Passed 6/23/2015 4:40:10 PM SMART Thresholds Test Test Started 6/23/2015 4:40:10 PM Test Finished: Passed 6/23/2015 4:40:13 PM Targeted Read Test Test Started 6/23/2015 4:40:13 PM Test Finished: Passed 6/23/2015 4:40:16 PM Funnel Seek Test Test Started 6/23/2015 4:40:16 PM Test Finished: Passed 6/23/2015 4:40:52 PM Linear Read Test Test Started 6/23/2015 4:40:52 PM Test Finished: Passed 6/23/2015 4:40:57 PM Linear Read Test - 2 Test Started 6/23/2015 4:40:57 PM Test Finished: Passed 6/23/2015 4:41:04 PM Random Seek Test Test Started 6/23/2015 4:41:25 PM Test Finished: Passed 6/23/2015 4:42:59 PM LITEONIT L8T-256L9G-11 M.2 2280 256GB Vendor: Lite-On Model Number: LITEONIT L8T-256L9G-11 M.2 2280 256GB Serial Number: TW05612H550854CM0465 Firmware Revision: H88110C Size: 238.5 GB Marketed Size: 256 GB Rotation Rate: Non-rotating media Physical Sector Size: 512 B Logical Sector Size: 512 B Logical Sector Count: 500118192 Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 Specification Version: ATA/ATAPI-7 T13 1532D rev 4a OS - C: Volume Serial Number: 2685-A2E5 File System: NTFS Volume Capacity: 229.28 GB Volume Free Space: 178.76 GB Volume Used Space: 50.52 GB WINRETOOLS - X: Volume Serial Number: 647C-E6D5 File System: NTFS Volume Capacity: 750.00 MB Volume Free Space: 449.28 MB Volume Used Space: 300.72 MB PBR Image - Y: Volume Serial Number: 34D8-FD39 File System: NTFS Volume Capacity: 7.81 GB Volume Free Space: 757.46 MB Volume Used Space: 7.07 GB SMART Status Test Test Started 6/23/2015 4:38:54 PM Test Finished: Passed 6/23/2015 4:38:54 PM SMART Thresholds Test Test Started 6/23/2015 4:38:54 PM Test Finished: Passed 6/23/2015 4:38:55 PM Targeted Read Test Test Started 6/23/2015 4:38:55 PM Test Finished: Passed 6/23/2015 4:38:56 PM Linear Read Test Test Started 6/23/2015 4:38:56 PM Test Finished: Passed 6/23/2015 4:39:13 PM Linear Read Test - 2 Test Started 6/23/2015 4:39:13 PM Test Finished: Passed 6/23/2015 4:39:23 PM SMART Short Self Test Test Started 6/23/2015 4:41:04 PM Test Finished: Passed 6/23/2015 4:41:25 PM Random Seek Test Test Started 6/23/2015 4:41:25 PM Test Finished: Passed 6/23/2015 4:42:56 PM System Summary Product Alienware 17 R2 Service Tag GGD0R32 Express Service Code 358-178-463-02 Operating System Operating System Name Microsoft Windows 8.1 (64-bit) Build Number 9600 DirectX Version 11 Windows Directory c:\windows System Directory c:\windows\system32 Maximum OS Memory 128.00 GB System Name ETTORE User Name Ettore DE Gaetano Windows Update Automatic Updates Automatic download and install Last checked 2015-06-23 15:14:19 Security Windows Update Automatic Updates Automatic download and install Last checked 2015-06-23 15:14:19 Firewall - Windows Firewall Windows Firewall Enabled Yes Virus Scanner - Kaspersky Anti-Virus Product Name Kaspersky Anti-Virus Program Up To Date Yes On Access Scanning Enabled Yes Virus Scanner - Windows Defender Product Name Windows Defender Program Up To Date Yes On Access Scanning Enabled No Motherboard Manufacturer Alienware Product Alienware 17 R2 Chipset Intel PCH HM87 ePPID CNAlienware 17 R21296355J000D BIOS Vendor Alienware Release Date 04/14/2015 BIOS Version String A04 ROM Size 2.00 MB SMBIOS Version 2.8 Intel(R) Mobile Express Chipset SATA RAID Controller Interface PCI Location PCI bus 0, device 31, function 2 Type RAID Controller Class 01h:04h:00h PCI Identification Vendor Name Intel Corporation Vendor ID 8086h Device ID 282Ah Revision 05h Driver Provider Intel Corporation Driver Version 13.1.0.1058, 5-2-2014 Driver c:\windows\system32\drivers\iastora.sys Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft) Interface PCI Location PCI bus 0, device 20, function 0 Type USB xHCI Controller (USB 3.0) Class 0Ch:03h:30h PCI Identification Vendor Name Intel Corporation Vendor ID 8086h Device ID 8C31h Revision 05h Driver Provider Microsoft Driver Version 6.3.9600.17797, 4-9-2015 Driver c:\windows\system32\drivers\usbxhci.sys Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D Interface PCI Location PCI bus 0, device 26, function 0 Type USB EHCI Controller (USB 2.0) Class 0Ch:03h:20h PCI Identification Vendor Name Intel Corporation Vendor ID 8086h Device ID 8C2Dh Revision 05h Driver Provider Microsoft Driver Version 6.3.9600.17238, 6-21-2006 Driver c:\windows\system32\drivers\usbehci.sys Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26 Interface PCI Location PCI bus 0, device 29, function 0 Type USB EHCI Controller (USB 2.0) Class 0Ch:03h:20h PCI Identification Vendor Name Intel Corporation Vendor ID 8086h Device ID 8C26h Revision 05h Driver Provider Microsoft Driver Version 6.3.9600.17238, 6-21-2006 Driver c:\windows\system32\drivers\usbehci.sys Processors Intel(R) Core(TM) i7-4980HQ CPU @ 2.80GHz (CPU:0) Name Intel(R) Core(TM) i7-4980HQ CPU @ 2.80GHz Cores 4 Threads 8 Signature 40661h Family 6h Model 46h Technology 22 nm Temperature 71 C Performance Max Qualified Speed 2.80 GHz Max Turbo Boost Speed 4.00 GHz Current Speed 3.20 GHz Multiplier x 32.0 (8 - 28) Max Turbo Boost Ratio x 40 Bus Speed 99.94 MHz Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, FMA, XD, VMX, IDA, AVX2 Cache Summary L1 Data Cache 4 x 32.00 kB L1 Instruction Cache 4 x 32.00 kB L2 Cache 4 x 256.00 kB L3 Cache 6.00 MB Core : 0 Temperature 72 C Threads 2 Core : 1 Temperature 75 C Threads 2 Core : 2 Temperature 73 C Threads 2 Core : 3 Temperature 72 C Threads 2 L1 Data Cache Quantity 4 Level L1 Type Data Size 32.00 kB Associativity 8-Way Set-Associative Line Size 64 bytes L1 Instruction Cache Quantity 4 Level L1 Type Instruction Size 32.00 kB Associativity 8-Way Set-Associative Line Size 64 bytes L2 Cache Quantity 4 Level L2 Type Unified Size 256.00 kB Associativity 8-Way Set-Associative Line Size 64 bytes L3 Cache Quantity 1 Level L3 Type Unified Size 6.00 MB Associativity 12-Way Set-Associative Line Size 64 bytes L4 Cache Quantity 1 Level L4 Type Unified Size 128.00 MB Associativity 16-Way Set-Associative Line Size 64 bytes Memory System Memory Total Physical Memory 16.00 GB Maximum Supported Memory 16.00 GB Page Files Total Size 2.38 GB Page File c:\pagefile.sys Location c:\pagefile.sys Size 2.38 GB 8192 MB DDR3 (1600 MHz) Source SMBIOS Memory Size 8.00 GB Memory Type DDR3 (1600 MHz) Memory Manufacturer Micron Memory Part Number 16KTF1G64HZ-1G6E1 Memory Serial Number 0F230A38 8192 MB DDR3 (1600 MHz) Source SMBIOS Memory Size 8.00 GB Memory Type DDR3 (1600 MHz) Memory Manufacturer Hynix/Hyundai Memory Part Number HMT41GS6BFR8A-PB Memory Serial Number 381C3598 Batteries Main Battery Battery Name PABAS0241231 Manufacturer Name TOSHIBA Type Li-I - Lithum Ion Battery Serial Number 0x76B Designed Capacity Percentage 100 Current Charge Percentage 100 Current Charge 95.53 Wh Full Charged Capacity 95.53 Wh Designed Capacity 96.00 Wh Voltage 17.11 V Communications Network Card - Killer e2200 Gigabit Ethernet Controller Vendor Name Qualcomm Atheros Serial Number FF-57-BB-D2-34-E6-D7-FF Interface PCI Express x1 MAC Address 34:e6:d7:57:bb:d2 Adapter Connected No IP Address 0.0.0.0 IP Mask 0.0.0.0 Gateway IP Address 0.0.0.0 Adapter DHCP Enabled Yes Driver Provider Rivet Networks Driver Version 8.1.0.25, 3-18-2015 Network Card - Killer Wireless-n/a/ac 1525 Wireless Network Adapter Vendor Name Qualcomm Atheros Interface PCI Express x1 Slot Name (SMBIOS) J6B1 MAC Address d8:5d:e2:30:c3:61 Adapter Connected Yes Current Speed 866.70 Mbps IP Address 192.168.1.165 IP Mask 255.255.255.0 Gateway IP Address 192.168.1.1 DHCP Server 192.168.1.1 Adapter DHCP Enabled Yes Driver Provider Qualcomm Atheros Communications Inc. Driver Version 11.0.0.558, 5-26-2015 Bluetooth Port - Qualcomm Atheros QCA61x4 Bluetooth 4.0 Bluetooth Port Address (D8:5D:E2:30:C3:62) Service Name BTHUSB Driver Provider Qualcomm Atheros Communications Driver Version 3.0.0.400, 9-15-2014 Hard Drives LITEONIT L8T-256L9G-11 M.2 2280 256GB Vendor Lite-On Model Number LITEONIT L8T-256L9G-11 M.2 2280 256GB Serial Number TW05612H550854CM0465 Firmware Revision H88110C Size 238.5 GB Marketed Size 256 GB Sector Information Physical Sector Size 512 B Logical Sector Size 512 B Logical Sector Count 500118192 Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 Negotiated Signaling Speed 6.0 Gbps Rotation Rate Non-rotating media Security Information Status User password not set, Security is unlocked, Security is frozen Master Password Capability High Security Erase Time 6 minutes Excessive Password Attempts No OS - C: Volume Serial Number 2685-A2E5 File System NTFS Volume Capacity 229.28 GB Volume Free Space 178.76 GB Volume Used Space 50.52 GB WINRETOOLS - X: Volume Serial Number 647C-E6D5 File System NTFS Volume Capacity 750.00 MB Volume Free Space 449.28 MB Volume Used Space 300.72 MB PBR Image - Y: Volume Serial Number 34D8-FD39 File System NTFS Volume Capacity 7.81 GB Volume Free Space 757.46 MB Volume Used Space 7.07 GB HGST HTS721010A9E630 Vendor Hitachi Model Number HGST HTS721010A9E630 Serial Number JR10046P244DEN Firmware Revision JB0OA3P0 Size 931.5 GB Marketed Size 1 TB Cache Size >= 32.0 MB Sector Information Physical Sector Size 4 KB Logical Sector Size 512 B Logical Sector Count 1953525168 Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 Negotiated Signaling Speed 6.0 Gbps Form Factor 2.5' Rotation Rate 7200 RPM Temperature Information Temperature 31.0 C Minimum Temperature (Power Cycle) 19 C Maximum Temperature (Power Cycle) 32 C Minimum Temperature (Lifetime) 19 C Maximum Temperature (Lifetime) 44 C Maximum Recommended 60 C Maximum Temperature Limit 65 C Minimum Recommended 0 C Minimum Temperature Limit -40 C SMART Attributes Power Cycles 54 Power On Hours 133 Load Cycle Count 3365 Reallocations 0 Pending Reallocation Count 0 Offline Scan Uncorrectable Errors 0 Ultra DMA CRC Errors 0 Maximum Temperature (Lifetime) 44 C Minimum Temperature (Lifetime) 19 C Start Stop Count 82 Security Information Status User password not set, Security is unlocked, Security is frozen Master Password Capability High Security Erase Time 168 minutes Excessive Password Attempts No DATA - D: Volume Serial Number 3291-2F84 File System NTFS Volume Capacity 931.39 GB Volume Free Space 927.88 GB Volume Used Space 3.51 GB Video Video Card - Intel(R) Iris(TM) Pro Graphics 5200 Vendor Name Intel Corporation Interface PCI Video Card Chip Type Intel(R) Iris(TM) Graphics Family Video Card Memory 1.00 GB Video Card BIOS Intel Video BIOS Driver Provider Intel Corporation Driver Version 10.18.10.3977, 10-9-2014 Video Card - NVIDIA GeForce GTX 980M Vendor Name NVIDIA Corporation Interface PCI Express x16 Slot Name (SMBIOS) J6B2 Negotiated Link Width x8 (maximum x16) Video Card Memory 4.00 GB Video Card BIOS 84.04.29.00.14 GPU : 0 Temperature 54 C Driver Provider NVIDIA Driver Version 9.18.13.5306, 5-27-2015 Display - Generic PnP Monitor Mode 1920 x 1080 (32-bit) (60 Hz) Preferred Mode 1920 x 1080 (60 Hz) Signal Type Digital Video Capture Device - Integrated Webcam Driver Provider Microsoft Driver Version 6.3.9600.17217, 6/21/2006 Audio Sound Card - Sound Blaster Recon3Di Driver Provider CREATIVE Driver Version 6.0.100.2053, 1-16-2015 Driver c:\windows\system32\drivers\cthda.sys USB Devices USB Hub Device Version 0.0.5 USB Version 2.0.0 USB Device Speed USB 2.0 (High-speed) Driver Provider Microsoft Driver Version 6.3.9600.17238, 6-21-2006 Driver c:\windows\system32\drivers\usbhub.sys USB Hub Device Version 0.0.5 USB Version 2.0.0 USB Device Speed USB 2.0 (High-speed) Driver Provider Microsoft Driver Version 6.3.9600.17238, 6-21-2006 Driver c:\windows\system32\drivers\usbhub.sys AW1517 Manufacturer Alienware Serial Number 15.0 Device Version 0.0.0 USB Version 0.0.2 USB Device Speed USB 1.1 (Full-speed) Driver Provider Microsoft Driver Version 6.3.9600.17041, 6-21-2006 Driver c:\windows\system32\drivers\hidusb.sys Qualcomm Atheros QCA61x4 Bluetooth 4.0 Device Version 0.0.1 USB Version 1.1.0 USB Device Speed USB 1.1 (Full-speed) Driver Provider Qualcomm Atheros Communications Driver Version 3.0.0.400, 9-15-2014 Driver c:\windows\system32\drivers\bthusb.sys Integrated_Webcam_FHD Manufacturer CN036P597248754DA7CMA00 Device Version 71.1.8 USB Version 2.0.0 USB Device Speed USB 2.0 (High-speed) Driver Provider Microsoft Driver Version 6.3.9600.17238, 6-21-2006 Driver c:\windows\system32\drivers\usbccgp.sys Microsoft Optical Mouse with Tilt Wheel Manufacturer Microsoft Device Version 1.2.0 USB Version 2.0.0 USB Device Speed USB 1.0 (Low-speed) Driver Provider Microsoft Driver Version 9.5.172.0, 12-12-2013 Driver c:\windows\system32\drivers\hidusb.sys USB Device Device Version 0.0.0 USB Version 0.0.0 USB Device Speed USB 1.0 (Low-speed) Input Devices Keyboard - Standard PS/2 Keyboard Manufacturer (Standard keyboards) Driver Provider Microsoft Driver Version 6.3.9600.17480, 6-21-2006 Driver c:\windows\system32\drivers\i8042prt.sys Mouse - Microsoft USB Comfort Optical Mouse 3000 (Mouse and Keyboard Center) Manufacturer Microsoft Driver Provider Microsoft Driver Version 9.5.172.0, 12-12-2013 Mouse - Touchpad Manufacturer Synaptics Driver Provider Synaptics Driver Version 18.1.34.36, 11-6-2014 Mouse - Microsoft Optical Mouse with Tilt Wheel Driver Provider Microsoft Driver Version 9.5.172.0, 12-12-2013 Printers Send to Microsoft OneNote 15 Driver Model Send to Microsoft OneNote 15 Driver Path Send To OneNote 2013 Driver Version 15.0.4128.4000 Driver C:\Windows\System32\DriverStore\FileRepository
tprint.inf_amd64_e8fcb2dca56ca9f9\Amd64\mxdwdrv.dll Microsoft XPS Document Writer v4 Model Microsoft XPS Document Writer v4 Path Microsoft XPS Document Writer Driver Version 6.3.9600.16384 Driver C:\Windows\System32\DriverStore\FileRepository
tprint.inf_amd64_e8fcb2dca56ca9f9\Amd64\mxdwdrv.dll Canon Inkjet MP760 Series Model Canon Inkjet MP760 Series Path Canon Inkjet MP760 Series Driver Version 6.1.7333.0 Driver C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRV.DLL   Product Version: 1.1.6664.10

DELL-Jennifer K · Answer

Hi Hector ,

Regret the inconvenience caused by the tool .However I would still request you to test the functionality of the system and if there are any concerns do write to us .

Kindest Regards ,

Jennifer

#Iwork4Dell

Loekarin · Answer

I think I have the same problem as other persons reported in this topic.

My laptop: Inspiron i7 5759

I noticed no problems.

I ran the diagnostics test with the SupportAssist. I used my servicetag.The advanced pattern test for the Memory failed. I could read on the screen that this was a critical error. And I was immediately prompted to get a new 8 GB DIMM. This has already been shipped. But then I came across this topic, where I read that maybe there is no real problem with the memory, but that the actual problem is with the SupportAssist.

So I called Technical Support. The supportperson on the phone told me to run the Diagnostics test from the Bootmenu (press F12 during startup. A long test, I had to wait for almost 5 hours before the test was completed.

Results: ALL TESTS PASSED

ePSA extended test passed

I am not a computer expert. Not at all. So the ' critical error' message from the SupportAssist-test scares me: maybe something is wrong?

Or maybe not?

When I look at the screen from the ePSA Pre-boot system Assessment and I press the button ' Advanced Options' I see the part ' Memory'.

There I see:

-Data Bus Stress Test

-WCMATS Test

-March C- Test

-XMATS32 Test

-Ground Bounce Test

-WCMch Test

-Random Pattern Test

-Hurdle Test

-Scan Test

I have no idea what these tests are about, but I can read. I do NOT see the ' advanced pattern test' in this list.

As I said, I am not a computer expert. So how should I interpret these results?

How should I interpret the different results from the SupportAssist (critical problem) and the ePSA test (all tests passed).

Loekarin · Answer

Hereby the pictures. Allthoug in Dutch, I got the same messages as Hector did.

Locked Topics – Laptops General

Result:

Critical errors found.

Critical:

Hardware failure

Replace Memory

Diagnostics Completed

SupportAssist Log File

Hardware Scans

System Summary

Operating System

Security

Motherboard

Processors

Memory

Batteries

Communications

Hard Drives

Video

Audio

USB Devices

Input Devices

Printers

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