Start a Conversation

Shivam Malhotra

updated

11 years ago

Solved!

Go to Solution
SM

Shivam Malhotra

15 Posts

0

7615

July 13th, 2015 13:00

All graphics drivers corrupted

Hi i just tried to update my amd ccc to v15.7 from v8 but the installation ended with a blue screen of death. When u restarted i got 800x600 resolution. Windows had stopped both Intel hd graphics and amd hd 6630m ( code 43). So i now plan to reinstall bith drivers from dell cd will it help? Or not? Should i again install v13.7.  Please help.

  • DR

    DELL-Ravi Ch

    Moderator

    •

    7112 Posts

    1142

    0

    Posted July 13th, 2015 17:00

    Hi Shivam Malhotra,

    I would suggest you to update the BIOS on the system. Please enter your service tag # on the link below and click on ‘Get drivers and downloads’ select the OS, then download the BIOS from BIOS section onto the system and install it.

    http://dell.to/18r60nI

    Also, I would suggest you to uninstall and reinstall the video card driver from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.

    1. Click on Start button.
    2. In the search box type devmgmt.msc and then press enter.
    3. Select the Display adapters listed and right click on it.
    4. Now select properties.
    5. In the properties window, under Driver tab, click on Uninstall button.
    6. Check “Delete the driver software for this device.”
    7. You want to delete the driver click OK.

    After the uninstall finishes restart the system. After the uninstall finishes restart the system. Then reinstall the Intel video card driver first and then AMD card driver on the system for issue resolution. Please enter your service tag # on the link above, select the operating system, and then download Video card drivers listed from Video section onto the system and install it.

Dell Support Resources

Latest Solutions

View More