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June 5th, 2012 10:00
Audio output device removed
I have a Vostro 1510. I somehow removed my audio output device and no longer have sound. I tried going to the drivers and downloads page to see if I could download a new device and attempted to download the Realtek that was provided, but when I tried to install it, it stated I did not have a driver installed. I also already have the realtek on my computer, and when I click on that it won't work because it says no audio devices are installed. What do I need to do to get sound back?
Thank you
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DELL-Anthony T
2 Posts
0
June 5th, 2012 14:00
Hi
Rachel,
Please Follow the instructions mentioned below.
Log in to an administrator account in Windows XP/Vista and click "Start" in the bottom left corner of the screen.
If you use Windows Vista: Click "Control Panel" and select "Hardware and Sound."
If you use Windows XP: Click "Control Panel" and select "Performance and Maintenance."
If you use Windows Vista: Click "View hardware and devices" under "Device Manager."
If you use Windows XP: Click "System" to open "System properties" window.Click the button "Device Manager."
Click on "+" next to "Sound, Video and Game Controllers" to expand this entry.
Right-click on a sub-entry that contains a word "Audio." For instance, "Realtek High Definition Audio."
Select "Uninstall" and click "OK" to confirm. Finally, click "Restart now" to reboot your computer
Please log into www.dell.com/.../04
And download the Realtek audio,under the AUDIO drop down, based on your operating system and install it.
If this does not work please update the Bios to the latest version, you will find it in the same link mentioned above,under the BIOS drop down
Regards,
Thomas Anthony
(DELL-Anthony T)
Social Media and Communities Professional
Divya Kapoor
7 Posts
1
June 5th, 2012 16:00
Hi Rachel.lindhart,
Welcome to Dell Community
As per the information provided by you, it seems accidently the sound drivers might have been deleted.
Kindly try a System Restore to the date and time when the sound was working fine, as per the steps listed in the link below (You may change the Windows Operating System as per one installed on your computer):
http://dell.to/LvSqE7
In case still there is no sound, we might need to install the compatible Audio drivers as per the Windows Operating system installed from the factory on the computer.
Kindly reply with the findings. Glad to help