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July 4th, 2009 21:00
Battery cannot be identified
I'm working on an Inspiron 1501. Error message in post "battery cannot be identified. The system is unable to charge the battery". After doing research I found a bios update on the Dell site v 2.6.3 that fixes this problem. I downloaded it and attempted the install however I get a 144 error, Bios is not flashable. More research says this is caused because laptop is running on battery not ac power. The computer is plugged in. When not plugged in the computer has no power at all, like the battery is totally discharged. Does anyone know how to update the bios if the AC power is not being recognized? I hate to buy a new battery and find out that the bios, not the battery, is the problem. The system is almost 2 years old.
Thanks for any help
Mary G
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July 5th, 2009 08:00
Have you checked the battery lights? Sounds like a failed battery. You can test it by removing the battery and running with just the adapter. If it works, it's the battery. If not it is probably a motherboard problem. You cannot update the bios without a working battery installed. I would use it without the battery instead of buying a new expensive battery.
doursler
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July 5th, 2009 14:00
I have the exact same problem. I had the diagnostic disk and ran the tests on the system and it tested the AC adapter and it checked out OK. I also gave me an error code of 4e36:0123 Cannot find out what that means. Any suggestions?
rebecca_L
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July 5th, 2009 14:00
Thank you . I tried it without the battery and it works fine. I'll go ahead and get the battery because the owner does use it on battery power. Hopefully that will resolve the issue.
Thanks again
rebecca_L
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July 9th, 2009 14:00
I received the new battery. Everything works great. NO more error messages and the Bios update worked.
Thanks