Unsolved
This post is more than 5 years old
2 Posts
0
2833
November 7th, 2016 09:00
Battery permanently failured
I am using Dell inspiron series today I switch ON laptop the red indicator is blinked and laptop doesn't turn ON after connecting charger it will turns ON but I received that the battery is permanently failured replace it ......press F1 to continue or F2 to modify the setting pls help me in resolving the problem ....
What can I do to resolve the issue ....
No Events found!
DELL-Rishi
6 Operator
•
2K Posts
0
November 7th, 2016 10:00
Hi SAKTHI13594,
What is the system exact system model? When did the issue start?
To confirm, the system works fine when connected via adapter, right?
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point. Check the battery health in BIOS (if applicable).
On certain models, the battery would have a life / health status button. Check the status on it. Or in Windows, in Dell Battery Meter - check battery health and battery life.
If the adapter is detected fine and the battery is not charging, the battery might have reached the end of its life.
If the system is under warranty, Please click my DELL-username and write me a private conversation with the service tag and your contact details(Name, Phone#, Address and Email). If there is no warranty, then you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ
Let us know if you have any other queries.
kirkd
6 Operator
•
5.2K Posts
1
November 7th, 2016 12:00
Install free Battstat. It will give you all the info you need to monitor the battery condition. If it says it's NG, it is.
Sakthi13594
2 Posts
0
November 8th, 2016 05:00
Your battery has experienced permanent failure and needs to be replaced.
Strike f1 to continue f2 to run setup utility ..
This was shown in my PC ....
My model is inspiron 3542..
Pls help me
DELL-Rishi
6 Operator
•
2K Posts
0
November 10th, 2016 16:00
Hi SAKTHI13594,
As advised in my previous post,
Have you run the diagnostics? Have you check the battery health in BIOS or in Windows? Is the adapter detected fine?
Please read through my previous post and provide a response, so we could help isolate the source of the issue. If the battery has indeed failed and if the system is under warranty, then the battery will be covered under warranty, for the first year from the date of invoice.
Please try another battery if required.
Let us know if you have any other queries.