blue screen problem

Question

Problem signature:   Problem Event Name:                        BlueScreen   OS Version:                                          6.1.7600.2.0.0.256.1   Locale ID:                                             1033   Additional information about the problem:   BCCode:                                               1000007e   BCP1:                                                    80000003   BCP2:                                                    9738C860   BCP3:                                                    8CB8F7BC   BCP4:                                                    8CB8F3A0   OS Version:                                          6_1_7600   Service Pack:                                       0_0   Product:                                               256_1   Files that help describe the problem:   C:\Windows\Minidump\122412-14430-01.dmp   C:\Users\user\AppData\Local\Temp\WER-40295-0.sysdata.xml

Dell_Abhishek_B · Answer

Hi mrkrana,

The Blue screen error 1000007e generally occurs if there are some issue with the drivers. Please let me know the following so that I can help you better:

The system model.
Operating system installed.
Does the blue screen appear when the system tries to boot to Windows or when you are using the system.

It is recommended that you run the hardware diagnostic tests to make sure there are no hardware failure. Steps to run hardware diagnostics:

Restart the system and tap on the F12 key on the dell logo
Choose the option Diagnostics by using the down arrow key on the keyboard and press enter.
The Preboot system assessment will start, let me know if you get any error codes.

If the hardware diagnostics pass, you can try to boot the system in Safe mode and check if it is booting up.

Restart the system and tap on F8
Choose the option safe mode and press enter
Check if the system boots up to the safe mode.

If it boots up in the safe mode you can try restoring the system to a previous date when it was working well.

Follow the steps below to do a system restore.

Click on Start
Type in System Restore in the Search box and press Enter.
Restore system to an earlier date
In the Welcome to System Restore window, click Restore my computer to an earlier time, and then click Next.
In the System Restore window, click Select a Restore Point page of the System Restore window appears.
On the calendar, dates in bold indicate restore points. Select the desired date then select the restore point from the list on the right. The best likely restore point to use is the last restore point before problems were observed with the system.
Click Next.
In the Confirm Restore Point Selection page, verify that the desired restore point is selected, then click Next.
After the computer restarts, the Restoration Complete page of the System Restore window appears.
Click OK

Hope this helps. Do reply with the results.

Dell_Abhishek_B · Answer

Hi mrkrana, Just wanted to check if the post was helpful in resolving the issue. If you are still facing the problems please do reply for further help.

mrkrana · Answer

firstly i would like to say thanks to replay me.

Dear sir blue screen appear some times only when the system tries to boot to Windows, i have install windows 7 32 bit .sir can u tall me is there any service center in Siliguri.......

actual i gave this laptop to siliguri for repair they told me that they had change my laptop motherboard but now my laptop;s lan is not working its showing unplug only the driver is uptodate my laptop model no is N4030 inspiron now i am worried because i have 10 nos of Laptop including dell Desktop in my office they had buy dell produce because of me.

mrkrana · Answer

thank you sir no error found by diagnostics. but blue screen is coming some time when i reboot the windows....

Dell_Abhishek_B · Answer

Hi mrkrana,

Thank you for the reply.

Please let me know if you ran the diagnostics by following the steps mentioned on my last post. If the diagnostics pass there are no hardware issues, once that is determined we can check for software issues.

Was the motherboard replaced through Dell or some local vendor?

You can check the link below for Dell retailers and service providers in Siliguri.

http://bit.ly/YehHIl

You can also check the system warranty details on the link below. You will need to enter the system Service Tag mentioned on a white bar coded sticker on the link below to get the warranty information and the drivers that are required for this system.

http://dell.to/VwTpXY

Glad to help. Do reply with the test results.

Dell_Abhishek_B · Answer

Hi mrkrana,

Thank you for the reply.

As the diagnostics have passed there are no hardware issues. I would advise you to check the device manager to make sure that all the drivers are installed properly.

Steps to check the device manager.

Click Start
Type in Device Manager in the Search box and press enter
Make sure there are no bangs (yellow triangle or exclamation marks) beside any drivers.

Please let me know if there are any bangs beside any devices listed in device manager.

Also, share the files from the C:\Windows\Minidump\122412-14430-01.dmp in your system. To share the Minidump. Please click on Use rich formatting to type your reply, choose the Insert image tab on the top bar and browse the file and attach it in place of the image.

Do reply with the results.

ejn63 · Answer

Record the module (DIMM1 or 2) that produced the error.  Then swap the two modules.  If the error follows the module, the module is bad;  replace the module.  If it sticks to the same socket with the other module installed, it's the socket that's bad and you'll need to replace the system board.

Dell_Abhishek_B · Answer

Hi mrkrana, Just wanted to check the status. Have you checked for the drivers in the device manager? Please do reply for any further questions.

scalzone · Answer

i am having the same problem with my laptop. i first got the blusr screen 3 days ago and i ran the diagnostics today and it said memory integrity test failed, error code 2000-0123. i am still running the diagnostics but unsure of how i could fix this considering i could barely get into safe mode for 5 minutes without the blue screen popping up. thank you in advance.

scalzone · Answer

So i have to open my laptop to fix this? There is no other way?

scalzone · Answer

Its a inspiron 1525

ejn63 · Answer

If you don't want to do that and you're under warranty, call Dell. If you're out of warranty, you can pay a shop to do the job. Otherwise, yes, you'll need to swap the modules around to isolate the problem.

To do that:

Unplug the system

Remove the battery.

Hold the power button for 30 seconds

Then swap the memory modules - on most models, it's fairly easy to do -- if you want more detail post the model number.

ejn63 · Answer

The memory is easily accessed from a door at the bottom of the system.

gisellecobb · Answer

Hi, I been have this problem as well I checked for yellow yield signs and uninstalled the drivers that had them they are reinstalled now I have a dell inspiron 14r n4010 2010 and it say I have a problem with my bluescreen that's why it keeps freezing and shutting down, how do I fix this?

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blue screen problem

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