Bluetooth drivers will not install Dell E6520 Windows 7

Good day ! 

I would suggest you to login to the system in safe mode with networking and then select the correct operating system to download the bluetooth driver from this page .

Also note this model works with Dell Wireless 375 Bluetooth Module ,so this is the driver that has to be downloaded .

But if there are any more queries do write to us .

Hoping this helps .

Kindest Regards ,

The windows installer is not available in safe mode. I have installed the driver from the page but that only takes care of part of the problem, there are still 3 unknown devices related to bluetooth

Hi ,

Thank you for the reply ! Kindly provide the service tag of the system along with the os installed on the system so that I can check the details .

Also attach the screen shot of the device manager so that I can assist you further .

Hoping to hear from you soon .

Kindest Regards ,

Service Tag  <ADMIN NOTE: Service tag removed per privacy policy>

OS Windows 7 64-bit Ultimate 

First run uninstalled the Fall sensor and the second reinstalled it, but the bluetooth issue remains ?

I am downloading and installing it now, just a quick question before reboot, what does the STM fall sensor have to do with bluetooth driver issue, that is what the above link points too. 

Hi ,

Download and install this driver  ,after which restart the system  .Reply to this post if there are any more queries .

Regards ,

Hi Mrlinux11,

Provide some more information regarding the issue that you are facing as in does the device recognize another bluetooth device or pairing fails .

Also suggest you to try reading this article .

Awaiting your response ,

Regards ,

Bluetooth is enabled in bios and it is on.  However it is not recognized anywhere else since the driver is not installed for the device.  I tried installing the drivers again and I am getting an error, I tried the Microsoft fix it option for this but it still fails 

"Internal Error 2753. F84988_btns.dll" 

From the log 

[08/06/15 08:00:58] Update Package Execution Started
[08/06/15 08:00:58] Original command line: "C:\Users\pmijxd0\Downloads\Network_Driver_1G1GX_WN32_6.3_A07 (1).EXE"
[08/06/15 08:00:58] DUP Framework EXE Version: 3.0.92.1
[08/06/15 08:00:58] DUP Release: 1G1GXA00-00
[08/06/15 08:00:58] Intializing framework...
[08/06/15 08:00:59]
[08/06/15 08:01:00] User Command: attended
[08/06/15 08:01:00] DUP Capabilities Value: 8388607 (0x7FFFFF)
[08/06/15 08:01:00] DUP Vendor Software Version: 6.3
[08/06/15 08:01:00] Local System/Model Compatible with this Package? Yes
[08/06/15 08:01:00] Local System OS Version: 6.1.1.0
[08/06/15 08:01:00] OS Compatible with this Package? Yes
[08/06/15 08:01:00] Local System OS Language: EN
[08/06/15 08:01:00] Language Compatible with this Package? Yes
[08/06/15 08:01:02] Identified Behavior : attended
[08/06/15 08:01:02] Temporary payload log file name: C:\Users\pmijxd0\AppData\Local\dell\drivers\Network_Driver_1G1GX_WN32_6.3_A07 (1)\DUP62BA.tmp
[08/06/15 08:01:02] Translated Command Line : Setup.exe /v"LOGPATH=C:\Users\pmijxd0\AppData\Local\dell\drivers\Network_Driver_1G1GX_WN32_6.3_A07 (1)\DUP62BA.tmp"
[08/06/15 08:01:02] Path : C:\Users\pmijxd0\AppData\Local\dell\drivers\Network_Driver_1G1GX_WN32_6.3_A07 (1)
[08/06/15 08:01:02] Identified Behavior : attended
[08/06/15 08:03:17] Append Vendor Software Log: C:\Users\pmijxd0\AppData\Local\dell\drivers\Network_Driver_1G1GX_WN32_6.3_A07 (1)\DUP62BA.tmp
[08/06/15 08:03:17]
--- Start of Vendor Software Log ---

[08/06/15 08:03:17]
--- End of Vendor Software Log ---

[08/06/15 08:03:17] Vendor Software Return Code: 1603
[08/06/15 08:03:18]
[08/06/15 08:03:18] Name of Exit Code: ERROR
[08/06/15 08:03:18] Exit Code set to: 1 (0x1)
[08/06/15 08:03:18] Result: FAILURE

Network_Driver_1G1GX_WN32_6.3_A07.exe (From Dell support Site for 375 Bluetooth modules)

Hi ,

Download this file onto the system ,then login to the system in safe mode with networking .

After which install this file .Do reply to this post once its complete .

Hoping to hear from you soon .

Kindest Regards ,

If you look at my previous post, I have already tried that (it would not install).  But I started having other issues so I had my laptop re-imaged and it is now working. 

Hi Mrlinux11,

Thank you for sharing the solution ,if there are any other issues write to us .

Kind Regards ,