brand new laptop with errors

:emotion-2:

You're able to boot into windows 10 ? If yes, type Setting onto [Cortana] search box, Update & Security, and select Check For Updates. Install any available updates and restart your computer if required. Please don't wait later to install, click on Restart Now.

No it wouldn't boot up, it didn't recognize the hard drive.  Store we bought it at (Office Depot) said it was a faulty hard drive...on a brand new computer.  Very disapponting.

Do you have a mobile device to scan the QR code with?  There are lots of QR code scanner applications for both iOS and Android.

Yes I do, but I should not have to spend time running diagnostics on a BRAND NEW computer. These types of errors simply should not occur on a brand new computer that was $699 and I bought a 2 year warranty for $199.  After taxes, over $900 spent and the computer worked for less than 2 weeks.  Unacceptable.

I agree you shouldn't have to spend time resolving issues on a brand new PC, but in that case I would've expected you would have just gone to immediately exchange it rather than coming here asking for assistance. Or did you just come here to vent?  Defective products do get out with basically any product here and there, after all.

Actually if I was just trying to vent, I would be doing it in an open forum like on social media, not a private Dell forum.  I came here initially seeking answers based on the error messages we were getting.  I like to try to find answers to problems. I was initially hoping it was just a bad windows installation, that seemed more likely than a defective drive.  There were other mentions of similar issues online but those seemed to be about desktops not laptops.  Since I didn't see anything specific to address it, I posted the query in this forum.   I didn't get a reply for 2 days and when I did, it was asking me to do things I couldn't do since the computer wouldn't boot up.  

As a business manager and someone who's been in customer related type positions for more than 20 years, I would think Dell would want to know about defective products going out since that affects the image of your brand and your customer satisfaction.  Instead, as I tried to explain the situation and my frustration to you,  you opt to get defensive, accuse or suggest I only came to vent, and never once attempted to apologize for a shoddy product, but instead just right it off as "defective products do get out..."  Wow.  You must have more than enough sales that you can afford to lose customers that you can speak to customers who received defective products that way and not even feel the need to apologize for the inconvenience.  

Thanks to your lackluster and unprofessional reply, we've opted to return the defective product and bought an HP instead.  Its features were better and it was $100 less.  Perhaps instead of simply being defensive about your defective product, you should focus on your quality assurance program and testers to find out why a defective product was allowed to leave the factory without being properly tested in the first place.

If you look through the forums, not just Dell, you will see many folks having problems with booting their systems.  Maybe that is what you are referring to.

Desktop or laptop does not really matter here.  For whatever reason, something interferes with the boot process.  It could be a bad drive, I have seen brand new drives fail.  Unhappily, if Microsoft/Dell were aware of what was actually happening, they have not disclosed the reason/s.

A new system is going to go through many updates from different sources.  Some of the larger Win 10 build updates may be partially responsible for the corruption of boot information.  There is one person in this forum which explains a way to alter your boot devices in the Bios to get the system booting, but I don't know exactly what that was.

If you were a tech person, I would ask you obtain a Win 10 Install media and boot to it to use some of the recovery options.  The command prompt may give you a way to see what is wrong with the system.

If you are capable of changing out a hard drive, you could ask Dell to send you a replacement.  If it ever happens to any of my systems, I know what I will try but so far mine have all been able to avoid the situation.

First, they're not "my" products or "my" sales.  I'm just another user here, not a Dell rep. I'm not sure why you seem to have interpreted my post as an official response of some kind. Dell reps have DELL in their usernames and signatures in their posts clearly identifying them as such.

But more to the point, you claim you came here seeking answers, and yet when I suggested a quick and easy way to get answers, specifically by scanning the QR code that very likely contained more details about the error, your response was that you shouldn't have to do anything for a brand new system.  Not really the attitude one would expect from someone who says he wants answers, but certainly a reasonable position with respect to a brand new system -- which was why I explained if you didn't want to do anything, you should simply exchange it. And then I pointed out the general reality that every now and then, products do occasionally reach customers DOA or die shortly thereafter, even from companies that employ the best QA. That's not an excuse (not being a Dell rep, I feel no need to make any on their behalf), but rather a simple FACT. Maybe that hard drive was a poorly made unit whose symptoms didn't appear until AFTER it was tested supplier's factory and then Dell's, or maybe it was partially damaged in shipping. Or maybe some Windows update didn't install correctly.

But honestly, if you couldn't even be bothered to scan a QR code to provide more information about the issue -- despite apparently already having an app on your phone to do so! -- then what reasonable expectation is there that you would've been willing to do anything else that people here might have suggested in order to help you fix your problem?  Did the type of error you saw really strike you as something that would have a fix that would be less work than scanning a QR code?

As for wanting to report a defective product, the better place to do that would probably be Dell Support, not a general community forum, and perhaps at least adding the Service Tag.  Just saying, "Hey Dell, one example of one of your laptop models that I'm not specifying turned out to be defective" doesn't really help anyone solve a problem.

Ok, let me try again if you really just want "answers" as to why your laptop did that, rather than "help actually fixing the problem".  Most likely causes:

- Windows update that went very wrong, probably beyond the capabilities of System Restore if it won't even start booting.  The fix would be to reinstall the entire operating system from scratch.  Neither quick nor easy, especially for the average user, so exchanging the system would likely be preferable.

- Dying hard drive that isn't reading the boot sector properly.  In this case even if you COULD reinstall the operating system to fix it, there's no guarantee it wouldn't occur again later.  Again, exchange is the best option.

- Dead hard drive.  In this case you'd either need to get a replacement hard drive or...you guessed it, just exchange the whole system.

Is that more what you were looking for?