Broken Case - Need to know correct part number from various options

Question

I bought a Dell Inspiron 5000e with a 15” UXGA screen more than 3 year ago (no longer covered) and the back part of the screen case has now cracked in the back at the hinge level (from what I read I am not the only one). The laptop Service Tag is 8CBBB01 and the express service code is 181588 56049.

I tried calling dell support previously with no success but have now found a place (www.parts-people.com ) where I can buy the needed spare part, but first I must know which model the screen is, wether Samsung (S), IBM (I), Hitachi (H), or Toshiba (T). Can anyone please let me know which is the correct type it is and what the correct part number is or where I can find it out myself with out taking my laptop apart (It is my only laptop, which am still using and therefore plan only to take it apart once the new replacement is with me)

I would also like to know if there is any technical manual that can be emailed (or any site which can be visited) that shows how the Inspiron 5000e is taken apart so that I can install the case by myself.

I appreciate your help.

Jose Rivero

Continuous Dell Owner since 1995

AussieChris · Answer

Hi,

Dell have on-line instructions to take the machine apart. I would still take it apart to check the brand. Later models told you in the Bios, but these had a lot of similar parts that dont fit. Look for the Dell part numbers, they are 5 alpha-numeric figures. If the back is cracked, you will need the Bezel ( the front trim ) as well. If you take it apart first, you can be sure to get all the parts you need before you start. Getting the part numbers will reduce the chance of getting / ordering a wrong part.

Try http://support.ap.dell.com/ap/en/docs/

Regards Chris

dallascowboyswo · Answer

You should be able to call tech support and have them pull up your order. On the order it will state what mfr made the LCD in your laptop. They should be able to give you this info regardless if you are under warranty.

Inspiron 5100
Intel(R) Pentium(R) 4 CPU 2.66GHZ
512 MB RAM
32 MB MOBILITY RADEON 7500C
40 GB Fujitsu HD
QSI CDRW/DVD SBW-242
Broadcom 440x 10/100 Integrated NIC
WPC54GS Linksys w/speedbooster wireless nic
BCM V.92 56k Modem
SigmaTel C-Major Audio
Bios ver. A29
Win XP Home SP2
pur. Jan 2004

PSMINN · Answer

Go here:

http://support.dell.com/support/topics/global.aspx/support/en/product_support_hub?c=us&cs=19&l=en&s=dhs&~ck=mn

Then enter your service tag. You can find out all your system specific info there.

Pam

MikeBi58 · Answer

Hello Joe Newbie,

Welcome to the Dell Community Forum,

The LCD part number is determined by the DPN number located on the bottom of your system(I5000e). Post that number and I will inform you of the correct LCD type.

Thanks,

Joe Newbie · Answer

The DPN Number located in the bottom of the Laptop in the Dell Sticker is   Dell  LBL p/n: 65RUV Rev. A00

MikeBi58 · Answer

Hello Joe Newbie,

You will actually see a DPN ***** located on the bottom of a I5000e. This is used to identify which LCD that you have. For example:

DPN 49XRR the part number is 53VKG 15.0"UXGA LCD Service Kit Toshiba(Includes LCD,cable and Inverter.)

This actually maybe the LCD part number that you need, please verify the DPN number to be sure.

Thanks,

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Broken Case - Need to know correct part number from various options

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