We will have to check the status of the adapter in BIOS; if the adapter is not detected properly the system will continue to receive power but will not charge the battery. Please follow the steps mentioned below to check if the adapter is detected properly.
Start the computer by pressing the power button
Press the F2 key 2-3 times
you will now be on the BIOS screen
Under the Main Tab look for the option that says AC Adapter Type
If the Adapter Type says Unknown or None with the adapter plugged in.
Reconnect the adapter to the machine and if the status now shows as Unknown then the AC Adapter needs to be replaced.
Also, I would suggest that you run the diagnostics on the computer after the above steps by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
In addition, If the AC adapter is detected then I would suggest you to update the BIOS on the computer. Please enter your service tag # on the link below, then download the BIOS required onto the system and install it.
So the BIOS recognized the adapter as a 90w adapter, so all good there. I ran the diagnostic and it said that battery health was only 11%, maybe that is what caused it, but it sounds more like some sort of software bug, as it has completely fixed itself now. The last day and a half no problems with it whatsoever.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
August 10th, 2015 19:00
Hi Gywrdallon,
We will have to check the status of the adapter in BIOS; if the adapter is not detected properly the system will continue to receive power but will not charge the battery. Please follow the steps mentioned below to check if the adapter is detected properly.
Also, I would suggest that you run the diagnostics on the computer after the above steps by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
http://dell.to/164l6g4
In addition, If the AC adapter is detected then I would suggest you to update the BIOS on the computer. Please enter your service tag # on the link below, then download the BIOS required onto the system and install it.
http://dell.to/18r60nI
Please let me know the findings.
Gywrdallon
3 Posts
0
August 13th, 2015 07:00
So the BIOS recognized the adapter as a 90w adapter, so all good there. I ran the diagnostic and it said that battery health was only 11%, maybe that is what caused it, but it sounds more like some sort of software bug, as it has completely fixed itself now. The last day and a half no problems with it whatsoever.